Beautiful showroom at Salon Supplies. Absolutely loving the VANI-T Liquid Sun Express Self Tan Mousse, I wear Ultra Dark and it’s a winner. The girls in the showroom suggested it and they nailed it. K... Voir plus
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Lisez les avis des autres
Absolutely brilliant service from this company. First time ordering with them. Had a reply to my enquiry straight away, by telephone, which was better than loads of emailing… All questions wer... Voir plus
L'entreprise a répondu
I’ve ordered several items from this salon supplies company, and overall, I’m really happy with the experience. The products are of good quality and exactly as described. Delivery was quick, and e... Voir plus
L'entreprise a répondu
Ordered 27th March - received email 3rd April to say my order had been cancelled and payment voided (shows as pending on my online banking - will be watching to see if it is indeed cancelled or not)... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With more than 50 years of experience in the professional hair and beauty industry, we provide professionals a one-stop shop solution by offering everything from hair colour from the best brands, electricals, scissors, everyday essentials and even furniture to hairdressers, barbers and beauticians...
Coordonnées de contact
Bond Street, SO14 5QA, Southampton, Royaume-Uni
- 0844 3356 121
- info@salonsupplies.co.uk
- www.salonsupplies.co.uk
4,0
Bien
71 avis
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Received less product than advertised – poor handling of dispute
I had a very frustrating experience with this company across multiple orders.
On two separate occasions, I ordered shampoo listed as 300ml, but received products in different packaging containing only 250ml, meaning I received less product than advertised. This was not just a minor variation, but a clear mismatch between what was listed on the website and what was actually delivered. Despite this happening more than once, the issue was never properly followed up or resolved by the merchant.
In my most recent order, I again received incorrect items. I waited for the issue to be resolved, but after no action from the company, I was forced to use one of the items and return the other.
To be fair, I clearly offered to pay for the used item, and the company explicitly confirmed in writing that I could keep it free of charge due to the inconvenience. However, despite this agreement, they later challenged the refund through my credit card provider, attempting to recover the full amount.
What’s most disappointing is the contrast in behaviour:
When they made repeated mistakes (wrong items, incorrect packaging, and lower product volume), there was no proper follow-up
But as soon as I raised a dispute, they became very proactive in trying to get their money back
This experience raises serious concerns about:
Product accuracy (receiving items different from what is advertised)
Transparency in packaging and product specifications
Customer service reliability
Consistency between what is promised and what is actually done
I would strongly recommend others to double-check their orders and be cautious when dealing with returns or issues.
8 février 2026
Avis spontané
Réponse de Salon Supplies
Hi there,
We're so sorry that you had a negative experience with us.
As mentioned, it was old packaging of the products you received.
Unfortunately instead of asking for a refund or replacement, it looks like you raised a dispute against the transaction with your bank. Which, as you had the goods at that time, we had to challenge.
Again, to clarify - this was not a refund you received and we took away, but a dispute you raised and we challenged. It is standard practice for a merchent to show the proof of the transaction their end. This is not the same as a refund.
After a dispute is raised, a refund cannot be made so all that can be done is to wait for the dispute to run its course.
I hope that helps
Salon Supplies Team
Wahl 1400 clipper ( moser 1400)
Wahl 1400 clipper ( moser 1400). Very good quality. Fast delivery. Good customer service.
27 avril 2026
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave us a review. We're so pleased you had a positive experience with us 😊.
Salon Supplies Team
Hair Product Purchase
Items competitively priced and delivered to schedule with no issues.
27 avril 2026
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave us a review. We're so pleased you had a positive experience with us 😊.
Salon Supplies Team
MY HONEST FEELINGS ON THIS COMPANY.
So i ordered a colour and put it on. It was completely not the colour advertised in the photo. This company will always be in the right, so trying to explain your issues is futile. The photo portraying the colour was completely not the colour in the tube.
AND MY ANSWER TO THEIR REPLY - I AM A HAIRDRESSER AND I WILL STICK TO MY OWN SUPPLIER IN FUTURE!!! THANK YOU FOR YOU ' PROFESSIONAL NONE SARCASTIC RESPONSE. I SENT YOU ENOUGH PHOTO EVIDENCE TO YOU THAT THE COLOUR VIA THE PHOTO WAS INCORRECT. YOU SELL IT AND YOU ADVERTISE IT SO YOU TAKE RESPONSIBILITY FOR THE MISLEADING IMAGERY. AND FOR A COMPANY YOU NEED TO BE LESS SELF-RIGHTEOUS. ALSO TELLING ME TO TAKE DOWN THE REVIEW WHEN THIS IS HOW I FEEL IS JUST NOT OK.
Also the company just contacted me and said if i keep washing my hair then it will be like the photo....
19 avril 2026
Avis spontané
Réponse de Salon Supplies
Hello there,
I've looked into your order and as we mentioned in our email to you, you received exactly the shade you ordered. The two names of the product were just the 'creative name' and the 'technical shade name' of the same colour (the one that you ordered) - you can check this yourself on the official brand's website.
The imagery you saw was from Wella itself so you would be better to aim your feedback with them rather than us - please let us know if you would like the number of their technical helpline and we can point you in their direction. But generally, as screens can show image swatches very differently, it's better go off of the colour's technical name and number (which a professional hairdresser would always do).
As you would have confirmed you were a professional upon placing the order on our website, I'm sure you would already know that you purchased a colour for a level 6 hair (11 being for lightest hair and 1 being the darkest hair) so the violet is designed to appear on that hair depth (and so is quite strong).
The effect on your blonde hair (which is likely not level 6) is exactly the result I would have expected.
As we sent you the correct product, and there were no issues with us providing you the items you purchased, we expect you to remove this review.
Thank you
Salon Supplies Team
Réponse de Salon Supplies
Thank you so much for taking the time to leave us a review!
We're so pleased you had a positive experience. 😊
Salon Supplies Team
Réponse de Salon Supplies
Hi Chris,
Thank you so much for taking the time to leave us a review. We're so pleased you had a positive experience 😊
Salon Supplies Team
Great service!
24 février 2026
Check additional costs before clicking go!
I didn't order because their headline price (for Orly Breathable Protein Boost Nail Strengthener 18ml) was £8.95, which then became a big fat £17.88! (+ VAT £2.98
+P&P £5.95)
20 février 2026
Avis spontané
Réponse de Salon Supplies
Hi there,
As we are a wholesaler for hair and beauty businesses/professionals we do add VAT onto orders. This is so it can be claimed back by our customers in the normal way. Via 'Boots' I can see the product you were trying to buy is '£16.50' retail price so our customers still save with us even with VAT added.
And we charge £5.95 delivery on orders under £50 in most UK locations which is pretty standard among wholesalers. We use DPD and actually, shipping a small parcel with them is more expensive than £5.95 so our customers save money there too.
We're sorry that you didn't feel we were competitive enough for you but we don't think this warranted leaving a 1 star review. It would be greatly appreciated if you could remove.
Salon Supplies Team
Beautiful showroom at Salon Supplies
Beautiful showroom at Salon Supplies. Absolutely loving the VANI-T Liquid Sun Express Self Tan Mousse, I wear Ultra Dark and it’s a winner. The girls in the showroom suggested it and they nailed it. Knowledgeable, helpful, and clearly know their products. Will definitely be back.
10 février 2026
Avis spontané
Very competitive price on new Barber…
Very competitive price on new Barber Chair
And kept up to date on delivery!
Thanks a million!
4 janvier 2026
Avis spontané
Réponse de Salon Supplies
No problem at all!
Thank you so much for taking the time to leave us a review. We're so pleased that you had a positive experience. I'll pass this onto Lee and the team.
Salon Supplies
Always a lovely experience ordering my…
Always a lovely experience ordering my hair dye.
I have placed several orders, never had a problem and they always come within a couple of days.
26 août 2025
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave us a review. We truly appreciate it and we're so pleased you've had good experiences with us 😊
Salon Supplies Team
Réponse de Salon Supplies
Thank you so much for taking the time to leave us some feedback. We're so pleased you had a positive experience. 😊
Salon Supplies Team
I'm upset because I bought matrix hair…
I'm upset because I bought matrix hair dye and there was a promotion that some numbers were a gift, 2 colors were a gift but they didn't give them to me, they said they weren't in stock. And the shipping was long, now I'll order on another site there and delivery is the next day and they don't cheat.
28 octobre 2025
Réponse de Salon Supplies
Hi there, we're so sorry you were dissapointed that you didn't get your free items. Unfortunately these were discontinued items 'whilst stocks last' (as mentioned in the Ts&Cs of the offer) and had been exhausted.
Salon Supplies Team
Good place
I’ve ordered several items from this salon supplies company, and overall, I’m really happy with the experience. The products are of good quality and exactly as described. Delivery was quick, and everything arrived well-packaged.
The customer service team was also helpful when I had a question about stock availability. My only small concern is that a few items were slightly higher priced compared to other suppliers, but the quality makes up for it.
Overall, a trustworthy supplier.
7 octobre 2025
Avis spontané
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave us a positive yet constructive review.
It's truly appreciated, and I will share your feedback internally.
Salon Supplies Team
Didn't inform me that they didnt have…
Didn't inform me that they didnt have the stock in which I ordered and payed for. Spoke to customer service who told me that items where out of stock apart 5 colours which I needed for the following day. Reasured me that the colour would arrive. Never did apart from a tub of bleach.
Very disappointed with the service which I have been using since 2021.
25 septembre 2025
Réponse de Salon Supplies
Hi there,
We're so sorry to hear your order arrived incomplete. We're currently looking into what went wrong during the process of sending our your order to ensure it doesn't happen again.
A member of our customer service team will be in contact with you shortly to speak to you in-person about this.
Salon Supplies Team
Great costumer service
“They were very nice and called me to let me know some products were out of stock. They replaced them over the phone, which I really appreciated instead of just sending the order incomplete. Great customer service! Thank you!”
25 septembre 2025
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave a review for us. We're so pleased you had a positive experience and we were able to help you.
- Salon Supplies Team
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave a review for us. We're so pleased you had a positive experience.
- Salon Supplies Team
Réponse de Salon Supplies
Thank you so much for taking the time to leave us such a positive review! I will share with the team. 😊
Salon Supplies Team
Great service received
Absolutely brilliant service from this company.
First time ordering with them.
Had a reply to my enquiry straight away, by telephone, which was better than loads of emailing…
All questions were sorted there and then , so order was placed.
Great communication with delivery and a time was arranged to suit me .
Very impressive.
3 août 2025
Avis spontané
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave us such a positive review.
We're so happy you had such a great experience with Lee and Salon Supplies. 😊
Salon Supplies Team
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