Saltus Avis 3

Responding to the not exactly quick reply from Saltus. Two points;
1. As a client for many years - and presumably Saltus have earned significant fees from that- I might expect that there would be some clear advice provided at the outset when I decided to move to a SIPP company that charges lower fees. It is very dissapointing to hear that advice stops the moment a client decides to leave
2. Notwithstanding that- I was clearly told that "If the Sipp co you are moving to are able to use Origo it would be easier for them to do so rather than use paper forms" which indicated to me that In-specie via Origo was the most effecient method to transfer.

The whole saga has cost me time and money and not so much as an offer of out of pocket compensation for this.

Lets see what the financial ombudsman thinks....

Sadly I have had to raise a formal complaint. Due to Saltus raising their fees to uncompetitive levels, after being with them many years (from when they were Brunel), my wife and I made the decision to move elsewhere.
I fully expected service to drop, but the process has been a disaster with our fund manager being no longer able to see our accounts or help (ridiculous) and the transfer team being useless, unresponsive and clearly couldn't give a damn.
We started the process in August and today the transfer is not complete, and we have been paying "financial advice fees" every month.
We will be requesting those to be returned or will take legal action. My final funds left my account a few days ago but have not yet been sent to AJBell and are in some sort of limbo no doubt earning someone else interest. Pathetic. Complaint upheld. Now January 2026 and transfer still not finished.

Thanks for the reply. I didn't ask for an hourly rate, I merely pointed out that £300 "compensation" for the hours and days I spent chasing and asking for updates worked out at less than minimum wage. Also interesting to see the other review. Perhaps time review your use of Barnett Waddingham eh?