I'm not sure what company this is any more as I'm getting emails from Sam Eldman. The phone number for the company does not work. It says they are busy from the moment the line opens till it end. So b... Voir plus
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Lisez les avis des autres
Super impressed. Have just recently discovered this brand and am so glad I did! The trainers, which are stunning and of great quality, were delivered in record time. Can’t wait to treat myself to ano... Voir plus
L'entreprise a répondu
I ordered 2 pairs of sandals in the sale and when they arrived I was really pleased with them. They matched the description on the website including colour, which isn't always the case. The delivery... Voir plus
L'entreprise a répondu
Consistently great customer service. Even if there’s an issue, they usually respond within three days and aim to resolve things properly :)
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A creative visionary and legend in the footwear industry, Sam Edelman has been a dominant force in fashion, making an indelible impact on some of the most renowned contemporary footwear brands throughout the past 40 years.
Coordonnées de contact
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Buckinghamshire, Royaume-Uni
- 0800 1931 800
- hello@samedelman.co.uk
- www.samedelman.co.uk
3,9
Bien
27 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Detailed reply
Excellent detailed reply to my query about an alternative shoe to the one I had purchased previously which is no longer available.
22 mai 2026
Avis spontané
Réponse de Sam Edelman UK
Thank you for your kind feedback!
We’re really pleased to hear that you found our response helpful and detailed in finding a suitable alternative. It’s always our aim to make the process as smooth as possible when a style is no longer available.
We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Great product!
Ordered trainers online, great product and delivered very promptly.
23 mai 2026
Avis spontané
Réponse de Sam Edelman UK
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with your trainers and that they arrived promptly. We really appreciate you taking the time to share your experience and hope you enjoy wearing them.
We look forward to seeing you again soon.
I had to return the trainers because I…
I had to return the trainers because I didn’t like them (nothing wrong with the shoes)! Unfortunately, the return process was lengthy and stressful! It took me a few emails and calls over a two-week period to get the return label.
15 mai 2026
Avis spontané
Réponse de Sam Edelman UK
Thank you for taking the time to share your feedback.
We’re glad to hear there was nothing wrong with the trainers themselves, though we’re sorry that the return process was not as smooth as it should have been. It’s disappointing to hear that you had to follow up multiple times over a two-week period to obtain your return label, and we completely understand how frustrating that must have been.
Your comments have been noted and will be passed on to the relevant team for review, as we are always looking to improve our customer experience.
Thank you again for your honest feedback and for shopping with us.
First class response to solving a…
First class response to solving a non-delivery issue. The reordered item arrived the following day as promised. Thank you Vionic !
15 mai 2026
Avis spontané
Réponse de Sam Edelman UK
Thank you for your kind feedback!
We’re delighted to hear that the re-delivery arrived promptly and that the issue was resolved smoothly for you. We really appreciate you taking the time to share your experience and your support for Vionic.
We look forward to serving you again in the future.
Fantastic company
Fantastic company! The shoes unfortunately had to be returned, but the refund was provided quickly. We will be back! 😊
9 mai 2026
Avis spontané
Réponse de Sam Edelman UK
Thank you so much for your kind feedback!
We’re sorry to hear the shoes weren’t quite right for you, but we’re really pleased that the return and refund process was quick and straightforward.
We truly appreciate your support and look forward to welcoming you back again in the future
Amazing customer support
Amazing customer support. I had a problem with the shoes which they sorted out immediately. Highly recommended
7 mai 2026
Avis spontané
Réponse de Sam Edelman UK
Thank you for your kind feedback!
We’re delighted to hear that our customer care team was able to resolve the issue with your shoes so quickly. Providing prompt and helpful service is always our priority, so it’s great to know that came through.
Thank you for your recommendation — we truly appreciate it and hope to support you again in the future!
Cute shoes!
Shoes arrived quickly, well packed. Love the shoes, great quality, very comfortable. Wouldn’t hesitate to buy from this brand again!
21 avril 2026
Avis spontané
Réponse de Sam Edelman UK
Thank you so much for your lovely review!
We’re so pleased to hear you’re loving your new Sam Edelman shoes and that they arrived quickly and beautifully packed. Sam Edelman is all about combining style, quality, and comfort, so it’s wonderful to know your pair delivered on all three.
We truly appreciate your support and look forward to welcoming you back again soon!
Many Thanks - Customer Care
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