Sanders & Sanders Ltd. Avis 

43
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Dealing with Sanders is like buying from a family shops. It’s a personal experience with products you can trust. Everything you want when spending quite a bit on some shoes.

Noté 5 sur 5 étoiles

I ordered a pair of boots & unfortunately they didn't fit. I live locally so I asked to drop them off, at which they offerred to exhange them for a pair that did. They did find a pair that fitte... Voir plus

Noté 5 sur 5 étoiles

Fantastic customer service. I hope to have the shoes a long time, and buy more styles and colours. Great team over there in England.

Noté 5 sur 5 étoiles

Great boots I have about 6 pairs of your hi top boots good quality well made and good price next time I am in London I will pop in and try one of your different style chuka boots cheers

À propos de l'entreprise

  1. Fabrique de chaussures
  2. Magasin de bottes
  3. Boutique d'accessoires de mode
  4. Magasin de chaussures
  5. Grossiste en chaussures
  6. Magasin de smokings

Écrit par l'entreprise

For five generations, our family has been dedicated to crafting the finest footwear. Rooted in tradition and driven by innovation, we blend time-honoured techniques with premium materials to deliver footwear that stands the test of time. Every pair tells a story of heritage, craftsmanship, and a commitment to quality that’s been our hallmark for over 150 years.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

43 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(43)

42 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent quality shoes

Excellent quality shoes, first of all. After that, excellent customer service. Quick response, and shipment, not a single issue during this process. For me it was very pleasant experience. I am very satisfied with shoes.

14 juillet 2026
Noté 5 sur 5 étoiles

Really happy with my latest purchase of…

Really happy with my latest purchase of Sanders Henry shoes. Got them for a casual summer shoe which is not easy to find, as deck shoes and espadrilles do not have the same comfort. The shoes are fantastic quality being all leather with a leather insole making them very breathable. I like the vibram moreflex sole as it is light but very supportive. The fit of the shoe is generous and very happy that it is made in England. I have never had a bad pair of Sanders shoes! I think the company have a great selection of styles for a good price. I would highly recommend Sanders shoes and definitely worth investing in. I have recently had two pairs resoled after 4 years of hard wearing, both pairs are now good as new.

10 juillet 2026
Noté 5 sur 5 étoiles

Outstanding Service

We couldn't be happier with our experience with Sanders & Sanders. The quality of the brogues is exceptional, but what really stood out was the customer service. Gemma was absolutely fantastic. Friendly, responsive, and incredibly helpful throughout the process. Despite us being over 7,500 km away and separated by eight time zones, she managed to meet our very unrealistic deadline. Outstanding service, beautiful craftsmanship, and a company that truly goes above and beyond. Highly recommended!

22 juin 2026
Noté 5 sur 5 étoiles

Exceptional quality and classic shoes

Exceptional quality and classic shoes. Well priced relative to equivalent makes. Stock is generally available and shipping, although rather expensive, is both quick and reliable.

5 juin 2026
Noté 5 sur 5 étoiles

Top notch all round

Whilst Sanders boots and shoe are the highest quality and I love them, fit style quality materials, I must say their customer service is outstanding, in my case I ordered the wrong style, after I realised I sent an email to customer service and asked to change the order, within hours Gemma had notified me that she had changed the order and it arrived 2 days later, that’s how you do customer service.

2 juin 2026
Noté 5 sur 5 étoiles

Great product…

I had been considering purchasing from Sanders for some time. Their customer support was great and the product arrived promptly. The quality was also first class.

5 mai 2026
Noté 1 sur 5 étoiles

Terrible customer service

Terrible customer service. You have to wonder if this company actually want to sell you shoes at all. I rang them about the Braemar Brogues on a Thursday. "Not in stock but we'll order them in, should have them by Saturday". Saturday comes and goes so I ring them again on Tuesday, same spiel with apologies for not ringing me. "They don't have them but will chase it up and definitely ring you one way or the other". So, its now another Saturday, 9 days later, I've rang them twice enquiring about shoes, twice they have assured me they will contact me and twice they have failed to do so. This is rubbish, a rubbish service from Sanders main London shop. If this Sanders you can shove it in a very dark place

4 décembre 2025
Avis spontané
Logo de Sanders & Sanders Ltd.

Réponse de Sanders & Sanders Ltd.

Hi there,

We’re sorry to hear about your experience and the frustration this caused. You’re absolutely right that you should not have had to chase us for updates, and we apologise for the poor communication you received.

In this case, there was an error in how your order request was handled, which led to the delay. We have since reviewed and improved our internal processes to ensure all special orders are correctly placed and proactively followed up.

We also reached out to you directly at the time to try and resolve the matter and would still welcome the opportunity to put things right if you were open to it.

Kind regards,
Sanders & Sanders.

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