Customer service on the phone was brilliant and they resolved my online order issue quickly (an issue I created myself!). The person on the phone was so helpful and attentive. Delivery arrived extreme... Voir plus
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Lisez les avis des autres
Every visit to Sarah Layton is always a pleasure. From buying our wedding rings to having piercings done, everyone is always really helpful, nothing is too much trouble and everyone is always just... Voir plus
Always very friendly and helpful. Building my nomination Bracelet and even though I only spend less than £100 , sometimes under £50, always treated like a valued customer.
Sarah Layton put on a beautiful event at The Everything Retreat — a day full of stunning jewellery, relaxing yoga, warm sunshine, and the most calming sound baths ✨ Gem & Flo was such a gorgeous... Voir plus
À propos de l'entreprise
- Bijouterie
- aussi dans
- Bijoutier
- Orfèvre (or)
- Service de perçage d'oreilles
- Service de réparation de bijoux
Écrit par l'entreprise
Sarah Layton is an award-winning family jewellery boutique situated in the heart of the picturesque Ribble Valley. Established in 2010, we're home to a diverse collection of renowned jewellery designers and trend-led brands, as well as our own in-house diamond & gemstone collections, piercing studio, workshop and permanent welded jewellery. We specialise in bespoke jewellery design, remodelling & repairs. Our onsite workshop, resident goldsmith and designers mean we can turn your jewellery dreams into reality. From sourcing natural or lab-grown diamonds and unusual gemstones to breathing new life into old, unworn or inherited jewellery, our expert team can guide you through the exciting process of creating your perfect piece of jewellery from start to finish.
Coordonnées de contact
71 King Street, BB7 9SW, Whalley, Royaume-Uni
- 01254822062
- chat@sarahlayton.co.uk
- www.sarahlayton.co.uk
4,9
Excellent
268 avis
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Sarah Layton NOT HELPING with…
Sarah Layton NOT resolving issue with UNDELIVERED ORDER
£306.00 Order Number SLJ97870
DPD driver have NOT delivered my order and they left the parcel somewhere around the building, and and forged FAKE signature of the concierge who is even NOT WORKING ON THAT DAY at all which is serious criminal offense.
Sarah Layton is arguing that putting fake signature and dumping their parcel anywhere in the building is delivered, so Sarah Layton will not refund which is completely unacceptable.
I have waited for 2 weeks to find my order but Sarah Layton responded that DPD left it somewhere in the building according to the GPS so it's delivered. How ridiculous? You are responsible for undelivered order !! Give my money back.
3 janvier 2025
Avis spontané
I really liked the service
I really liked the service, I am 100% satisfied with the purchase and very grateful for the help with delivery
25 novembre 2024
Excellent Customer Service
Apologies, mixed companies up for the review.
James, provided really good knowledgeable service and even went to the trouble of gift-wrapping our purchases.
We came to the store to look at a certain brand of jewellery and were impressed with the wide range of stock held, giving an excellent choice.
This was our 3rd set of purchases from yourselves and definitely will not be our last, I'll avoid my confusion in future.
27 novembre 2024
Réponse de Sarah Layton
Thank you Keith :)
Very pleasant bright environment
Very pleasant bright environment. Modern selection...and although fairly local I had never been in before. Worth a look!
26 novembre 2024
I paid for Express delivery as there…
I paid for Express delivery as there was no other option, and it was delivered late five days later. I emailed you but you never responded, no great customer service.
25 novembre 2024
Réponse de Sarah Layton
I'm very sorry to hear you had a delay with your delivery. After investigating, I see your order was placed late on Saturday afternoon (23rd). As stated on our Delivery & Shipping page, we post online orders out Monday - Friday, so any orders placed over the weekend are shipped the next working day (Mondays except bank holidays). Your order was posted to you on Monday, 25th November via DPD using their express service. I can see from the tracking information provided by DPD that there was a short delay with your parcel (you should have received a notification from DPD regarding this), and your order was delivered at 10.01 am on Wednesday, 27th November.
We usually respond to customer queries within a few hours, but it's often quicker, so I was disheartened to hear you'd not received a response to your email. However, I have searched our email inbox, our online chat inbox and our WhatsApp messages and cannot find any correspondence from you regarding your order. Had we received your message, we would have tracked the parcel promptly and updated you accordingly. I hope this offers some clarification. Thank you for shopping with us, I do hope you enjoy your purchase.
Very speedy delivery service and well…
Very speedy delivery service and well packaged. Gorgeous product!
27 novembre 2024
Fabulous Jewellers!
Lovely Georg Jensen baubles for this year’s Xmas tree.
Excellent range of products, prompt service and competitive pricing. Big fan of this jewellers
27 novembre 2024
Great feedback
With had a slight issue with our delivery but the team at Sarah Layton dealt with it in a very professional manner and I would highly recommend there store
25 novembre 2024
Réponse de Sarah Layton
Hi Brian, I have tried to contact you as I am very alarmed and disappointed to hear about the issues with your delivery. Your order was sent using Royal Mail Special Delivery with enhanced insurance. This is a fully tracked service which requires a signature upon delivery. Royal Mail states that Special Delivery parcels cannot be left in a safe place or with a neighbour, so if you weren't available to sign for the parcel, it should have been taken back to your local delivery office and a calling card left for you to rearrange delivery or collection. However, the tracking details show that your postperson has signed for the delivery on your behalf, which is unacceptable and not the service we paid for. I have raised a complaint with Royal Mail regarding the matter and will update you once I hear back from them. I can only apologise that your parcel was left by Royal Mail, as this is not a true reflection of us, our family business and the service we offer. Rest assured, every order we send out uses a fully tracked and signed-for service. I am pleased that you found our team friendly and the ordering process easy and I do hope that the item is well-received by the recipient. If you would like to contact me to discuss the matter further, please call on 01254 822062. Regards, Leanne.
Friendly professional service and gift…
Friendly professional service and gift wrapping was a nice extra.
25 novembre 2024
The lady assistant was very helpful and…
The lady assistant was very helpful and explained everything. She was not at all pushy. We would have appreciated a coffee !!
31 octobre 2024
Amazing experience
I can’t praise Sarah Laytons enough. Nothing is too much trouble and the quality of the jewellery is truly breath taking. Leanne and the team are amazing. We wouldn’t buy from anywhere else.
1 novembre 2024
Excellent buyer experience and service…
Excellent buyer experience and service from James at Sarah Layton with a Hamilton watch order that I placed online. I wasn't 100% happy with the watch when it arrived and decided it wasn't for me but James was of exceptional help throughout the process and helped me choose another Hamilton and arranged for the return and exchange without any hassle. Really happy with the new watch and I can certainly recommend Sara Layton's to anyone.
31 octobre 2024
Avis spontané
Made an extra special piece of…
Made an extra special piece of jewellery for an anniversary gift. Like always, I left it until last minute but these guys went the extra mile to sort everything. Will definitely be returning soon.
19 octobre 2024
Avis spontané
Great Experience
Customer service was very responsive and my order was packed with care and was in pristine condition. Thank you!
1 octobre 2024
A gorgeous family business
Beautiful shop, really good service and quality products. You can also arrange bespoke pieces to be made if you have a design in mind. I did this and it was
a really lovely experience and a special piece that will be kept forever. There is something for everyone.
21 septembre 2024
Avis spontané
Ordered a Hamilton Khaki Mechanical as…
Ordered a Hamilton Khaki Mechanical as it was £100 off RRP on the Sunday, arrived by Tuesday, the watch was packaged well with protection.
Great service thanks
15 octobre 2024
Avis spontané
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