Saxon4x4 Avis 

Very impressed on many levels. Great customer service from Konrad, who went miles beyond what I’d expect in helping me find the right car. Great guy. Many thanks.

I traveled from Liverpool to buy a car from Saxon..first class treatment from sales and after sales team ..Gino and Brendon..
car was everything I had seen on line ..like buying a brand new car immaculate condition .. very easy handover covid friendly..
will be back in the future and highly recommend to friends and family.. update.. I had to phone after sales with a small problem.. the matter was resolved immediately.. no waiting about or put on hold for hours ..treated like a valued customer.. it goes a long way cheers Brendon

Excellent service,,, good dealing with a guy called Troy.

I have just purchased a vehicle from Saxton 4x4. The Salesman Matt Pacey and Finance Manager Stacey Munn were fantastic from the get go. I picked the vehicle up today and it looked fantastic. quick turnaround and a very professional service. Hence the 5 stars.

Really poor service, wanted a price and quote on a range of vehicles as we were looking to trade in our current vehicle. Had contact with Thomas crerar, after explaining what I wanted I had no further communication even after sending numerous emails. I was then eventually contacted by a mark Flynn, again explaining what I wanted I received no further correspondence. I know my sale might not have been a 100k + car but I still expect basic service and a reply. A company with such a renowned reputation I feel I’ve been appalling treated.

I had a finance done for a mercedes benz C-class by one of the sales guys called Chris. He was very brilliant and he gave me a very good deal. The whole process was seamless and i was very pleased with their service. I will recommend them anytime.

Babajide

Had a brilliant experience at Saxon 4*4 in Chelmsford and was impressed by the Covid procedures that were in place.

Jason Watts listened to what our top requirements were and advised us of the best car that they had to meet these. I was happy to be the only person to date to not fall for Jason's little trick of punching my pin number in through the perspex! A true asset to the company and a man who obviously enjoys his job.

As you would expect with a second hand car there were a few chips and dinks but these were rectified before we picked it up as promised. A lovely car at a reasonable price and serviced and MOT'd as promised.

I would definitely recommend Saxon 4*4

If you are thinking of looking at Saxon 4x4 for a new or used vehicle I would recommend you speak to Mark Flynn. I have just bought a low mileage Audi TT from him. He was knowledgeable about the vehicle and never used high pressure sales pitches ( unlike many ). He went out of his way to get me a good deal on finance offering me an APR which was virtually half the rate I had been offered by other car showrooms
Mark Saville

I bought a beautiful car during Lockdown from Saxons. I was sceptical about using them due to online reviews however I had nothing to worry about. A definite reason I carried on with the purchase was Dan Yeoman the salesperson, he let me voice my concerns and any questions I had he patiently talked me through. There were a few issues on the paperwork finance outside of Saxon's control but Stacy continued to iron out the issues and I drove away with a great car - thank you for the top notch communication :)

I have just bought the best car ever, considering there are so many beautiful cars to choose from, I knew as soon as I saw it so amazing just what I was looking for.
Sales Specialist Mark Wood was very informative and so helpful he gave us plenty of time considering it was very busy, Mark made buying the car a very pleasant experience. Then Simon prepared all the paperwork, so we really did not have to do a thing.
If you are looking to buy a car I highly recommend Saxon 4x4 you will be spoilt for choice and all the staff could not be more helpful.
Thank you Mark I love my wonderful new car.

Huge selection of 4 x 4s & prestige cars.
We visited 3 times to view the cars & not once did we encounter pushy sales staff.
Very happy to recommend Saxton 4 x 4 & their team. A special thanks & shout out to Luke Wilkes for sorting a little niggle out!
We will be back for the next car. Thank you.

#saxton4x4 in Chelmsford Essex
Worth the drive down form Manchester
Excellent quality vehicle and helpful staff thanks for my lovely new Range Rover sport
We have used the 3 times now
Sales
Agent Chris
Ref IJM verified purchase 06/03/2020

I have just purchased a vehicle with the help of Tarik
A great process, one little hurdle but with his help, we sorted and got a great car!
His aftercare as well has been excellent and I would recommend him to anyone

Great service

Great service by Abdul. Super professional service in general unlike many of the other cowboys out there i have come across.

Would recommend

Terrible customer service here one of the worst I have ever experienced.

Sales people only want to sell the cars in the showroom rather then cars that are on the website. Little knowledge on the cars.

Receptions girls extremely rude and if you don’t fit the profile of being able to afford a car here they’ll simply tell you the sales team are to busy. However someone shortly after me was greeted in a much nicer manner and seen straight away.

Cars mileage was advertised incorrectly on the advert and the paperwork given to us on collection mileage was double.
Also we had to fight to get car mats which were advertised and seen in the car prior to collection. On the collection day there had disappeared and again unwilling to give them.

On collection of the car there was obvious damages which weren’t seen before as it was dark and late. When we pointed them out they said they could do some repair work but not a lot and they were very unwilling to do so. This was extremely disappointing.

Still currently awaiting a refund from a previous car which they have failed to return within the correct time frame given.

Also we received emails that were rude about us that were accidentally sent to us instead of a co worker at the garage.

I would honestly avoid this garage at all cost if possible.

My wife and I bought a car from saxon which we picked up on Monday. I must commend the exceptional service and support we received. Noteworthy is the professionalism of the TWO gentlemen who attended us.
Matt, the salesman was outstanding, he took his time to help us find the car that meets our requirements. His response to all our concern was spot on. He was never in a hurry to get rid of us. He also follow up at every point. He made our transaction easy.
Angellos arranged our finance and he did with with so much much passion as though he was doing it for himself. Even when initial application was declined, he followed up with other lenders until he nailed it. Angellos will keep you posted on hourly basis with development on your finance application.
When you are ready to buy your next car, go to Saxton4x4 and make sure you locate Matt and Angellos, they are the duo to beat.

Just picked our car up this evening from Saxon 4x4. We can't praise Luke Briggs more highly he has been absolutely brilliant from start to finish... None of that sales patter straight to the point just like I asked him to be. We needed a car in a week which he pulled out all the stops to get us in one! I called him up told him what I wanted with not much room for compromise he listened and to my delight he found exactly what we was looking for... We went to look at the car and pointed out everything (I'm very particular) we would like to see refreshed on the body work to make us happy, nothing was a problem. His sales technique is brilliant and I would definitely recommend him to everyone. He has assured us that his after sales care is just as good as his pre sales, as I showed my concerns of some of the reviews on here before we purchased. Luke Briggs is a Gem to Saxon 4x4 and we hope to deal with him again in the future.

Exceptional customer care from Abdul Kabir, thank you for your professionalism.
Eric

Joe Tilly provided great aftercare service! Thanks Joe!

Whilst the sales service is good, should you have a problem with you vehicle their warranties are highly questionable. They are RAC branded, but not actually RAC Insurance backed policies. The warranty is full of ‘small print’ making it worthless in many situations, the clauses used are heavily criticised by the insurance ombudsman - but because it’s not a proper insurance backed cover they get away with it. So you get a poor quality warranty without the protection offered by the financial regulator. I could not recommend buying a second hand car from Saxon.