Sbsbank Avis 

Waste of time dealing with this bank. Worst experience ever. Will be shutting all my accounts and taking my banking elsewhere. Hopeless!

Worst and disgusting service with this bank and to all the subsidies below to this bank. Pathetic customer service and services provided by them. Never recommend anyone to use there service in future. I have been through alot with them by freezing my account without my knowledge and after doing a complaint they came back and said I have not comply with the teams dammit I was a customer for 5 year and suffered. Never go back to this bank or the subsidies including purple visa is worst and Finance Now. Hell not anymore.

Been with sbs for 20 years no problems, couldn't fault them. But behind the nice image for public is rabbitholes of lies and tricks to cheat customers, on term,balance, interest only, rate changes, floating rates, ibwas even given higher rates when I went into branch to fix than I could see earlier the same day on their own website, not interest.co or independent rate displays, SBS own website......cmon!!! Confront them on it, lies denials, blame put back on me being confused. Hung up on!!... the bank without a heart !!!

Disappointing Experience for Residential Property Investors

## Interest Rates and Policies
- Consistently higher interest rates compared to competitors, despite claims of being "low" and "competitive"
- New policy: Refusal to match rates offered by the Big Four banks for residential property investors
- Unique and unfavourable floating rate specifically for residential property investors
- Large discount off 6-month rate offered to new customers through mortgage brokers, but not available to existing clients

##Customer Treatment
- Poor treatment of residential property investors
- Abrupt cancellation of overdraft without proper written notice

## Staff
- Friendly demeanour but ultimately ineffective in resolving issues

## Conclusion
This bank has become uncompetitive in the mortgage space, particularly for residential property investors. Their practices, including higher rates, unfavourable policies, and lack of loyalty benefits for existing customers, make them a less attractive option compared to other financial institutions. The bank's strategy of offering significant discounts through mortgage brokers to attract new customers while neglecting existing ones is particularly concerning. Potential customers, especially residential property investors, should carefully consider these factors before choosing this bank for their mortgage needs.

I have banked with SBS for years and every person I have delt with has been very helpful but recently I have delt with Vincent Redwood, Blenheim branch. He has given exceptional service. Thank you Vincent

Very long waits calling Credit Card Customer Service, tried multiple times and over 20 minutes on-hold each time, when finally got through, I was told that I need to call back on the registered mobile phone or they can not help me. Well, I just gave up.

Very unhelpful and rude contact centre staff. They do not help with resolving the issue, refuse to identify themselves or give their first name, and hang up on customers. Disgraceful