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Lisez les avis des autres

Noté 5 sur 5 étoiles

Scraye helped me find a tenant and receive my rent upfront through Advance Rent. Having that money available made a huge difference and gave me some much-needed breathing space. Alex's support and gui... Voir plus

Noté 5 sur 5 étoiles

Really pleased I chose Scraye I used Scraye to find a tenant and arrange Advance Rent for my property. Receiving the rent upfront gave me breathing space financially and made a real difference. Tha... Voir plus

Noté 5 sur 5 étoiles

Really happy. I needed a tenant and wanted more flexibility with my rental income. Scraye helped with both, and getting the rent upfront took some pressure off. A big thanks to Alex for making the pro... Voir plus

Noté 1 sur 5 étoiles

Worst experience ever. Took 15 days for a referencing process, then sent a contract asking for the deposit and first rent to be sent to them while the contract said otherwise, gave wrong contact detai... Voir plus

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4,3

Excellent

TrustScore 4.5 sur 5

248 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,3

Tous les avis

(248)

64 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I wanted to take a moment to express my…

I wanted to take a moment to express my gratitude for the outstanding service I've received from Luis Alberto Ramirez at Scraye over the past two years.

Since the beginning of our professional relationship, Luis has consistently demonstrated unwavering dedication and expertise. Their in-depth knowledge of the real estate market, coupled with their proactive and communicative approach, has made my experience truly seamless.

Looking forward to more successful years ahead!

28 novembre 2023
Avis spontané
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Réponse de Scraye

Hi Amz

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 5 sur 5 étoiles

Eddi at Scraye has been amazing

Eduard at Scraye has been amazing. Keep up the good work!

8 novembre 2023
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Réponse de Scraye

Hi Kevin

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 5 sur 5 étoiles

Overall great experience

Overall great experience, went above and beyond to help us find our property, come to an agreement with the landlord, and align on critical next steps. Thank you very much!

3 novembre 2023
Avis spontané
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Réponse de Scraye

Hi Ahmed

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 5 sur 5 étoiles

100% RECOMMEND

I have been working with Scraye for a few months now and they are great! All the people are so lovely, especially Hani who is the most helpful, professional and friendly person!!
I hope to keep using Scraye long into the future and would recommend everyone else to also, wether you are a Landlord, Agent or prospective tenant!!

6 octobre 2023
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Réponse de Scraye

Hi Demetri

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 5 sur 5 étoiles

Great experience with Scraye.

Great experience with Scraye. Especially with Eduard. Very professional, attentive and knowledgeable. Highly recommended their services. Thank you again.

4 octobre 2023
Avis spontané
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Réponse de Scraye

Hi Abel

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 5 sur 5 étoiles

Great experience

Great experience! Luis is a very warm-hearted man, and he can reply to my response as soon as he was in convenience

1 octobre 2023
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Réponse de Scraye

Hi!

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 5 sur 5 étoiles

I used Scraye as a landlord and I am really happy

I used Scraye as a landlord for a flat I used to rent through another agency because they offered a much better deal and I’ve been amazed by how seamless the experience has been so far. They found new tenants really quickly and took care of everything A to Z and made everything so easy (even though we know nothing is when it comes to renting a flat!). Scraye has a modern approach to real estate that is really enjoyable (booking viewings directly online, 3D flat tours,…). I just handed them over a second flat because I really trust them.

1 juin 2023
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Réponse de Scraye

Hi Arielle

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 1 sur 5 étoiles

Issue with the property after the offer was accepted

I booked a property viewing with them. I submitted an offer that same day, which was accepted, and paid a deposit so the property could no longer be advertised or viewed. Completed the referencing form accordingly and received confirmation that everyone has completed their referencing and their team is working hard to review all the details. Everything seemed to be fine, just formal checks, but that was not the case. For one week, I received daily emails with the same text that the details were still in the review process. Finally, after a week and after several inquiries regarding the process, I received a message saying that the property had an issue and it is not available anymore. This was the first time since I am living in London to have such an experience. I received my deposit back but it was completely disappointing and I wasted one week.

22 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

As a student I used the flexible rent…

As a student I used the flexible rent service and I would definitely recommend it ! The whole group in scraye was very supportive and helped me in a prompt way so that I could move in on the date I was planning. They solved any doubt I had and where very professional. Would definitely use again this service !

22 août 2023
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Réponse de Scraye

Hi Renee

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 5 sur 5 étoiles

Choosing a reputable agency, such as Scraye, enhances the renting experience. Understand your lease, tenant rights, and market trends for informed decisions.

I had a wonderful experience with Scraye while renting an apartment in London. Their attentive and knowledgeable service made the process smooth and enjoyable. I highly recommend their services to anyone seeking real estate assistance.

10 juillet 2023
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Réponse de Scraye

Hi Mariana

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 5 sur 5 étoiles

I had amazing experience and highly…

I had amazing experience and highly recommend this to everyone. Such great service and so efficient! Will always use Scraye from now on!

25 août 2023
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Réponse de Scraye

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 5 sur 5 étoiles

Great company

It’s a pleasure to deal with so much professionalism.

8 août 2023
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Réponse de Scraye

Hi Mara

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 5 sur 5 étoiles

I had an exceptional experience with…

I had an exceptional experience with Scraye while searching for an apartment in London. The process, as we all know, can be quite challenging in this bustling city, but Scraye made it seem effortless. From the very beginning, their expertise shone through as they navigated the complex landscape of London's real estate market.

The Scraye team's dedication to assisting me at every step was truly commendable. They not only understood my preferences but also took the time to educate me about the various neighborhoods, market trends, and legalities involved. Their guidance made me feel confident and well-informed throughout the entire journey.

What sets Scraye apart is their unwavering support and commitment. They patiently answered all my queries and worked tirelessly to find options that aligned with my requirements. Even when faced with challenges, they remained proactive, finding innovative solutions and ensuring a smooth process.

In a city where finding the perfect apartment can be a daunting task, Scraye's professionalism and personal touch made all the difference. I am now comfortably settled in an apartment that exceeds my expectations, and I owe it all to Scraye's outstanding service. If you're looking for a dedicated team that goes above and beyond, I wholeheartedly recommend Scraye.

1 août 2023
Avis spontané
Noté 1 sur 5 étoiles

A Scam!!! Completely Inhumane Experience Curated for the Landlord.

Two days ago we found a flat we loved, booked a viewing, made an offer, had it accepted and paid the holding deposit of £1200. Before paying, to be 100% sure of the process (which seemed to good to be true), we asked lots of questions to the agent that always answered that she was busy and couldn’t answer. We decided to proceed anyways. Two hours after we paid the holding deposit, the agent told us she regretted to tell us that our offer was cancelled as there was a better one. So while we were asking her questions about the payment, and she was ignoring us allegedly in a meeting, she was in reality setting the terms for an other offer. Of course, she conveniently waited for us to pay the deposit before informing us. (We saw afterwards the offer had been accepted in the moments we were paying)

Looking on Scraye later, I saw a third offer had been accepted and that the ad was now added to another rental website and was still up on Scraye - even after several offers had been accepted. A holding deposit is supposed to entail the removal of the ad, to secure the flat off the market for potential tenants, this one did no such thing.. These people are crooks!!!!!! The system allows for indefinite offers to be accepted and indefinite deposits to be debited until they get an astronomical, absurd offer. Moreover, the initial acceptance offer said our offer would be protected for 24hours - which obviously was no respected.

I am disgusted by this process and treatment. The agent, as expected, stopped responding to our calls and messages and we don’t even know when we will get refunded. The Scraye Team of course is impossible to get on the phone.

24 août 2023
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Réponse de Scraye

Hi Emily,

Thank you for taking the time to write a review. As renters ourselves, we understand it can be inconvenient when a landlord backtracks on an accepted offer after having paid the holding deposit. Kindly note that Scraye does not own the properties on its site and as such, the decision regarding which offer to proceed with ultimately sits with the landlord. The system can only receive one holding deposit at a time and this is mandated by the landlord.

In your case, the landlord changed their mind to accept a different offer, at which point your holding deposit was refunded, which we can imagine is not what you were hoping for.

Kind regards
Operations

Noté 5 sur 5 étoiles

I had a great experience

I had a great experience, especially with Luis, he really helped me out with the whole process, will recommend!

7 juillet 2023
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Réponse de Scraye

Hi Manel

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 4 sur 5 étoiles

Great Communication

Great Communication, Clean apartment, Understanding staff.

14 août 2023
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Réponse de Scraye

Hi Sofian

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Noté 5 sur 5 étoiles

I had a great experience with Scraye…

I had a great experience with Scraye when renting through their agency. The entire process was exceptionally smooth, and I was impressed with their quick responses to my inquiries. Ghazal provided supportive assistance when I had some misunderstandings about certain points. I highly recommend Scraye for their excellent service and professionalism)

20 juillet 2023
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Réponse de Scraye

Hi Dildora

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

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