Card choice are good actually and I found the website ok to navigate but the checkout and postage let's this company down badly. Its taken the 5 days to be delivered. There are way faster companies ou... Voir plus
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Lisez les avis des autres
Good selection of cards but website is almost unusable on mobile. Terrible accessiblity, especially when phone in dark mode. Check out asks for your billing address twice. Guys, you have PayPal, just... Voir plus
L'entreprise a répondu
Used Scribbler for years. Excellent service. But today I got my mother's, mothers day card.. sent to me. Not my mum.. additionally the card is all bent and damaged. Never ordering from here again... Voir plus
L'entreprise a répondu
Absolutely love this store and the staff! A go-to shop even if there aren’t any immediate celebrations as they have such an incredible range of cards, postcards and gift options. During lockdown bein... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
It was 1981, Margaret Thatcher has been in power for two excruciatingly long years already, Charles and Diana have just announced their engagement, Bucks Fizz have won the Eurovision Song contest and Scribbler has just been born! But unlike Thatcher’s reign, Charles and Diana’s marriage and the UK’s run in Eurovision, Scribbler thrived into what can only be described as a ‘well good shop’ (thanks @cheeselover92) and now has stores across the country and a brand spanking new website. Whether you’re looking for something outrageously rude (The Daily Mail hate us!), ridiculously funny, or sickeningly sweet, we've got you covered. We work with the quirkiest, most outlandish and anarchic range of designers to bring the best and …ahem, boldest products to you. Get ready to get it wrong... Scribbler level wrong.
Coordonnées de contact
9 Harmsworth Street, SE17 3TJ, London, Royaume-Uni
- Customerservice@scribbler.com
- www.scribbler.com
2,7
Bas
166 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Réponse : Scribbler
Hi Rosanne,
Thanks so much for taking the time to provide this lovely feedback! I'm glad to hear that your experience shopping with us was quick and easy for you! 🤩
Have a great rest of your week! 💚
All the best,
Hope
Card choice are good actually and I…
Card choice are good actually and I found the website ok to navigate but the checkout and postage let's this company down badly. Its taken the 5 days to be delivered. There are way faster companies out there.. shame as cards are good!
2 avril 2026
Avis spontané
Réponse : Scribbler
Hi there,
Thanks so much for taking the time to provide this feedback. I'm glad to hear that you enjoyed our products despite experiencing some trouble with your order!
We are doing the best we can to improve user experience and ensure that customers can shop with us as quick and easily as possible, so we appreciate feedback throughout this process.
If you ever have any questions, please reach out to us at customerservice@scribbler.com, we're always happy to help in any way that we can!
Thank you again for flagging this with us.
All the best,
The Scribbler Team
Cards deleted before I even bought them
Never put the order through as it deleted it. I have seen so many bad reviews now I’ve had a look at this website on here. Most say the same things I’m experiencing. I found 4 cards and typed all the messages out and added photos, one card I’d written out a short poem I was making up on the spot. Once in basket lo and behold all the text and photos in each card is all gone. Hence why lots of people seem to receive blank/empty cards when they could have sworn they had written something before purchasing. Try to contact the company and can only do it on email. I don’t want to spend days trying to sort out some cards through an email chain. At that point alone it’s not worth the hassle for some cards you can get elsewhere and actually slightly cheaper for the same amount as well. They say click the live chat function but this too does not work it just takes you to the FAQ page with no chat option. Again another things I’ve seen other reviews stating. Never thought to check reviews before using this website as I thought hey it’s only a couple of birthday cards how wrong can it go, apparently the answer is extremely. Lost my custom and a friends custom before we even put an order through. Was showing a friend the cards in here and he too was looking at ordering a few for his family. Once I told him if the issues he’s now gone through moonpig. I’m yet to find replacements and now have to remember what I wrote in the poem as it was impromptu and I can’t get that text back after it deleted everything. Please for your own sanity avoid wasting an hour or two of your life on something so simple as a card. Use another better company.
27 mars 2026
Avis spontané
Réponse : Scribbler
Hi Dean,
Thank you for taking the time to provide this detailed feedback. I'm so sorry to hear that you experienced some issues while using our website.
We are currently in the process of making improvements to our site to ensure that customers have the best experience possible when shopping with us, so your feedback is helpful while we're perfecting this.
If you ever have any questions, please reach out to us at customerservice@scribbler.com, our team are always happy to help and provide support any way we can, and aim to respond to all queries within 24 hours (excluding weekends & UK Bank Holidays).
I have passed your feedback on to our Web team and we are looking in to this issue. We appreciate you flagging this with us and apologise for any inconvenience caused!
Best,
Hope
Brilliant choices of cards and posted…
Brilliant choices of cards and posted quickly. No extra charge to send to self with extra envelope either
24 septembre 2025
Réponse : Scribbler
Hi Diane,
Thanks so much for the lovely feedback! Happy to hear that our cards were a big hit!
Have a great day! 💚
Best,
Hope
'You have a brain like a sieve'. I'm a cancer patient.
I have just received a reminder to send a card by a set date. I didn't do it. I have cancer and started treatment last week, so I have been ill and forgetting things. My last priority is logging on and sending cards. The reminder was entitled: 'You have a sieve for a brain' and 'You Forgot'. The email then reads (further down, and following their made-up list of things I have also probably forgotten) 'Forgetfulness is actually a really endearing personality trait. Said no one ever.' It's unprofessional, insulting, judgemental and horrifying reading, when I am trying my best to remember stuff because of the treatment. I will not be shopping with them again. No company should be this insulting, because I have not spent any money with them next week. Imagine receiving this kind of email as an even more vulnerable person. Scribbler absolutely typifies the current, 'me first and only' stance that businesses adopt now. I'm not supporting that. There is no space for that attitude in the world. You need to change you attitude, or you need to close. Don't carry on pushing this awful attitude at people, who you have no idea, are suffering. I will not be spending money with you again.
18 mars 2026
Avis spontané
Réponse : Scribbler
Hi there Sally,
Thank you for your honest and open feedback regarding the email marketing received. As a team we're sorry that the content as part of this email came in bad taste due to your current situation, the content written as part of this communication was not intended to offend or make fun of personal situations.
Our brand is built around irreverent humour which is what the content of the email marketing communication was intended to gear towards. This wasn't sent on an individual basis as it was distributed to our larger marketing segment. Unfortunately we wouldn't have know the offence this may have caused to yourself.
We'll be continuing to monitor content briefs to ensure content falls in line with the standard our customers, and indeed ourselves expect from the brand.
Apologies again for any unintentional offence that this has caused to yourself, or any other recipients of this communication.
Best,
The Scribbler Team
Very disappointed
Used Scribbler for years. Excellent service. But today I got my mother's, mothers day card.. sent to me. Not my mum.. additionally the card is all bent and damaged.
Never ordering from here again. Not only did you increase prices but your service is now garbage. Thanks for ruining that.
13 mars 2026
Avis spontané
Réponse : Scribbler
Hi there,
I am so sorry to hear that there was an issue with your order. Please get in touch with us at customerservice@scribbler.com and one of our team members would be happy to resolve this for you!
Best,
The Scribbler Team
Great funny cards
Great funny cards. Love the rude ones. Very good quality and price.
23 février 2026
Réponse : Scribbler
Hi David,
Thanks so much for your feedback! We're happy to hear that you're enjoying our products!
Have a great day!
The Scribbler Team
Great cards, terrible site!
The selection on Scribbler is awesome, the pricing is clear and I have a lot of time for their customer service. The one thing that I see consistently though is the website letting you down. It can be confusing, fails to load properly, navigating filters are never remembered. During checkout on the Shopfiy page you cannot change the delivery and there is nothing to explain why. I contacted support and they told me I have to set postage on every single card individually despite the fact they are all going to the same place. Scribbler has great gift and card ideas but is operationally being let down by their technology and technology decisions resulting in repeated negative feedback which could 100% be avoided if more effort was put into the website and way better integration with shopify checkout to make delivery selection better. While I love scribbler as a place to buy cards, I will probably avoid buying online until they fix the many useablilty issues with their websites.
17 février 2026
Avis spontané
Réponse : Scribbler
Hi Rob,
Many thanks for your thorough and considered feedback regarding the website, we appreciate constructive customer feedback very much and use this to help us improve our website.
To clarify, delivery addressing is edited on the basket page before going through to checkout, so this would explain why there's no option to change it on the final checkout page.
In regards to selecting your address, you can apply your address to all products simply by keeping the "apply address to all products" toggle selected to yes, this should help your selection process be far swifter than selecting an address for each individual product.
Due to the nature of our service, being that customers can select multiple different delivery addresses if bulk buying for birthdays, valentines etc. integrating Shopify's own checkout process is a bit more difficult as it only allows for one delivery address, however I can guarantee you that myself and the wider team are actively looking in to the customer journey to help improve the user experience on site.
Thank you again for your feedback, and have a lovely rest of the day!
James
Avoid at all costs
Avoid at all costs. I ordered a Valentine's card well in advance, and it still hasn't arrived. Customer service has not responded. I usually use Moonpig, but decided to try Scribber because I wanted a particular card. This was a big mistake.
14 février 2026
Avis spontané
Réponse : Scribbler
Hi Harry,
I'm so sorry to hear that your card hadn't arrived in time for Valentine's day. Of course this is not what we wanted, and most importantly not what you or your partner had wanted!
At the time of your review we had yet to respond to your email to our customer service channel, however I can see that this was replied to within 24 hours as expected, and glad to see that we were able to help resolve this for you.
Apologies again for the inconvenience caused, have a lovely rest of your day!
James
My partner loved it!
Great product and service. Was easy to customise the card. Arrived ahead of time and my partner loved it!
13 février 2026
Avis spontané
Réponse : Scribbler
Hi Jason,
Thanks so much for your lovely feedback, I'm glad to hear you found your buying journey swift and easy. Bonus points of course that your partner loved the card!
Have a lovely rest of the day,
James
The Proceed to Checkout button is…
The Proceed to Checkout button is greyed out. I can't get any further and I've checked the address etc is complete. It doesn't help you and tell you what the issue is.
5 février 2026
Avis spontané
Réponse : Scribbler
Hi there,
Thank you for getting in touch, your checkout button would either bre greyed out because delivery information has not applied to all products in your basket.
If you were looking to send a gift product to a non-UK address, this could also be a cause as we don't currently offer this functionality on site.
If you require further help you can email us at customerservice@scribbler.com
All the best,
The Scribbler Team
Unique items
I always purchase my wrapping paper from here. Really lovely designs and colourful. A good shop for birthday gifts and stocking fillers, lots of unique items.
24 janvier 2026
Avis spontané
Réponse : Scribbler
Hi Jackie,
Thanks so much for your feedback, I'm so glad you had a great experience in store and loved our products!
Have a lovely rest of the day,
James
Despotic Customer Services
I ordered some Jellycat Coffee Beans as my children and various nieces and nephews had wanted some before Christmas. My orders were cancelled because I was accused of being a reseller, like I was operating some kind of scam - how offensive! The email was written by James and started with ‘Thank you for your orders’ but effectively accusing me of being a scam artist. The funds I had built up on my Rewards haven’t been added back onto my account which I’ll be chasing up.
Disgusting company with a computer says no customer services agent. Jellycat are very popular, both myself and my husband come from large families and have children ourselves, these were on the Christmas lists of many of the children and teenagers. You can order as many as you like in different orders on the Jellycat website so why do they think they have the right to behave in such a despotic manner when Jellycat doesn’t? I’ve ordered numerous Jellycats from Jellycat, Selfridges and smaller independent retailers and never had this problem. I ordered 8 Coffee Beans not 100 which were supposed to be gifts for my children and nephews and nieces throughout the year. This is a company that deserves to go out of business if this is the way they treat their customers, they’ve clearly forgotten what the word customer means.
Having read through some of the other bad reviews the response from Scribbler is hilarious ‘this isn’t our main feedback site’. So what, you have a page on Trust Pilot with an overall rating of Bad. Do you honestly think that kind of response helps your customers with legitimate complaints?
23 janvier 2026
Avis spontané
Réponse : Scribbler
Hi Helen,
Thanks for leaving your review. When signing up to the website you agreed to the terms and conditions, which state that there is a maximum quantity per Jellycat product (SKU), per customer.
The rewards points accrued were removed as they were earned on orders that were cancelled, and so therefore aren't an eligible balance.
To clarify your point, Jellycat themselves, and other retailers, do impose maximum quantity limits to help avoid resellers.
In total you placed 5 orders on the 22nd January and 23rd of 2 Jellycat Coffee Beans per order, totalling 10. As you had already reached your maximum limit of 2 as part of an order on 3rd December, you would not be eligible for further purchase of this product.
Due to the consistent orders, your account was flagged as a *potential* reseller, as this activity is something expected of one. Your orders placed today and 24th January haven't been cancelled as you have not breached the rule of maximum quantity of 2 per Jellycat line.
As a reminder, the terms and conditions for the products can be read on our terms and conditions page, or here:
"Jellycat
We have a strict limit for a maximum quantity of 2 per Jellycat product (SKU), per customer. Any orders exceeding this limit have the right to be cancelled.
All accounts owned by a customer will be treated as one, and subject to the max 2 per customer quantity rule.
Scribbler reserves the right to cancel any and all orders deemed to be purchased with the intention of reselling. This assumption will be made based on things such as; consistent breaching of max quantity rule (across singular or multiple accounts), consistent large quantity orders and delivery or billing to business address."
Regarding your point surrounding this not being our main review page, this is indicated to allow customers the chance to view the platform that receives all of our feedback requests, and due to quantity of reviews gives a greater reflection of our service. We do appreciate you reaching out with your feedback and hope this has added clarity for your complaint.
Best,
The Scribbler Team
Réponse : Scribbler
Hi there
Thanks for your feedback, I'm sorry to hear your order has yet to arrive. I can see that a resend has been organised for this order, which has been delivered earlier today: https://www.royalmail.com/track-your-item#/tracking-results/NY207606651GB
Best,
James
if you're thinking of buying wrapping…
if you're thinking of buying wrapping paper from scribbler don't bother. They have good designs but the edges are glued down and there's also a sticky label that won't peel off. The only way to open it is to slice along the whole tube with a knife as it rips when you try to open it. Lots of paper wasted plus it's expensive at £4:00-£5:00 a roll
22 décembre 2025
Avis spontané
Réponse : Scribbler
Hi Glyn,
I think I know where the confusion lies, our wrapping paper is no longer wrapped in plastic as we look to reduce plastic use in line with our environmental stance. And so the wrapping paper is produced with the opening glued down to seal the product - extra length has been added to the product to make up for this.
You see on the ends of the product a little brown tab, if you pull this down it will cleanly rip the glued part of the wrapping paper ready for use 😊
James
Always friendly with great customer…
Always friendly with great customer service and a wide range of cards that are delivered quickly.
24 février 2025
Réponse : Scribbler
Hi Chris,
Thank you very much for your feedback! I'm glad to hear you were happy with your order :)
If you ever encounter any issues please do get in contact with us over at customerservice@scribbler.com
Best,
James
How can your website be this bad?
Good selection of cards but website is almost unusable on mobile. Terrible accessiblity, especially when phone in dark mode. Check out asks for your billing address twice. Guys, you have PayPal, just add PayPal one click which auotcompletes all billing info! I don't understand how exommerce websites can be so bad in 2025. Oh, and ASAP delivery is five working days. Brilliant.
6 décembre 2025
Avis spontané
Réponse : Scribbler
Hi Simon,
Thank you for your feedback regarding the website. We are always looking to improve our customer experience, so thank you for you feedback which will help us to perfect the customer experience on site.
The checkout page is part of the website we're looking to perfect in the coming weeks.
Our standard delivery service offers delivery within 1-3 working days, and we do also offer next day delivery services.
Best,
James
Wonderful store
Good range of cards, good deals and good prices. Fast delivery, excellent customisation options and clear communication, no faults
26 octobre 2025
Réponse : Scribbler
Hi Rinley,
Thank you very much for your feedback! I'm glad to hear you were happy with your order :)
If you ever encounter any issues please do get in contact with us over at customerservice@scribbler.com
Best,
James
To long to arrive , useless
This is the second card in 2 months both taking 11 to 13 days to arrive, missed both the birthday dates , won’t be using scribbler again , pointless.
26 octobre 2025
Réponse : Scribbler
Hi Zoe,
Thanks for your feedback, we do anticipate orders to arrive in 1-3 working days to UK addresses, so it is quite a surprise that your order took so long to arrive. I can see this was dispatched from us without delay, so unfortunately it must have encountered an issue in transit.
Apologies again for the delay.
James
Unuseable website
I'm typing this with a heavy heart as I love Scribbler cards and have been buying from them for years. They keep making changes to the website and it gets worse every time. I could only add text to half of the cards in my basket so I had to abandon the order (after spending some time getting it ready) and buy them from somewhere else.
This is a real shame, they seem like a nice company and the product is good, but they're 100% let down by their unuseable website.
3 novembre 2025
Avis spontané
Réponse : Scribbler
Hi Rosemary
Thank you for your feedback regarding the website. We are always looking to improve our customer experience, so thank you for you feedback which will help us to perfect the customer experience on site.
We have recently introduced a new personalisation portal with far greater personalisation options including personalisation on both inside pages
Best,
James
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