Scrivens Opticians & Hearing Care Avis 

had my hearing aids about 14 months and needed them checking went to the alsager shop and they looked at my hearing aid there and then and solved the problem
i find all the staff so helpfull

Yesterday we visited Scrivens in St Ives, Cambridgeshire, for a check up post cataract surgery and to purchase appropriate spectacles. The technician Charlotte was patient, friendly and knowledgeable. She was helpful when I was choosing frames and sunglasses. Nothing was too much trouble and we came away really satisfied and positive about the whole experience. I am therefore looking forward to picking up my new glasses in a couple of weeks.

Warm welcome, professional staff who had excellent expertise in their field and took time to discuss and explain both the process and the outcome.

Zoe was incredible at every stage - from choosing everyday glasses to selecting sunglasses to helping me figure out lenses and payment! Thank you so much!

A real personal experience. Got my old glasses fixed and chose a great new pair. Very friendly and felt very happy when I left.

Paula and staff just gave me the advise I needed 4 mi glass's. Give the whole staff 6 stars if I could...honest comment...find mi on Facebook if you dont believe me.thanks 4 everything.x

The staff were very professional, friendly and helpful and my new glasses are great .

Well looked after and informative staff, on my first eye test. I felt comfortable and relaxed, and got whar I needed. Tha k you staff of Cottingham branch.

Friendly, professional service. Was kept fully informed throughout the appointment process and all results clearly and comprehensively explained.

Hello, I had an eye test at New Brighton on Wednesday 8th July. I sent an email as below. The auto reply email suggested it will take up to 10 working days for a reply, which I understand if I haven’t gone direct to the branch. Since then I have received an email with a view to me going back to potentially choose new glasses. I also understand this is automated and I have still not had a reply from customer services as per the 7-10 day lead time on a reply. My eye health should be the focus here and the questions I have asked we’re important to me and purchasing new glasses wasn’t on the list. Below are my questions which I have asked via email last week.

1. I was told by the optometrist that I have Macular Degeneration, is this official and do I get this in writing or does it go to my GP. Also what is required to manage this condition. My prescription has changed, there is no notes on it to suggest any new conditions, so I assume it gets logged somewhere else.
2. I advised that my previous prescribed glasses where not fit for purpose, which I did visit your branch and advise and also sent an email to advise also. This was never resolved and I have gone back to my previous frames/single vision glasses.
3. I was also told yesterday about eye drops for some reason, not sure why as I couldn't stay after the test, I wasn't advised any further, can this be confirmed.
4. I was advised that a different type of glasses/lens is an option to accomodate the issues of the varifocals not working as I have to lower my head, causing neck strain while driving. SLO or SLR I cannot quite remember. Is it possible that the last prescribed frames can be used from you for the next/new prescription as they are almost new/hardly used as explained above.

I have my regular visit to the Glaucoma clinic on Monday next week, if there is anything I need to tell them please advise. I'll obviously mention the macular degeneration, but I'm sure they will just refer me back to you.

Awaiting your prompt response.

Anthony Halligan

I just love all the staff. They are all sooooo friendly.and helpful. They all now what they are doing, and help you with your problems. I love going there as you are made to feel so very comfortable. Even better still , I can take my puppy dog. Just great. Thank you all for everything. Marea Wadhams

Super friendly, highly competent staff. Timely appointments. Reminders sent in advance of appointment - great idea. Much appreciated.
Air conditioning ☺️.
I highly recommend Scrivens Opticians.

I was asked to get there 10 to 15 minutes before my appointment to be told I’d have to wait 45 minutes. Having the eyesight test I picked a pair of glasses which the prices was extortionate , I found the same glasses for £90.00 cheaper elsewhere . They’ve moved to bigger premises which leads to a massive increase in price 

Tom is really friendly and a very welcoming atmosphere

First time I have used Scrivens (Bridport branch) and very pleased with the accuracy of their eye tests and no attempt to oversell. Also pleased that they were willing to just make new lenses to fit my existing frame, which fit well with my hearing aids. However, rather surprised to find that, unlike all the other opticians in Bridport, there is no option but a very heavy clumsy glasses case that is quite unsuitable to put in ones pocket!
Colin Green

I have going to Scrivens for many years and staff have always been friendly and helpfull. Glasses were ready when advised.
I would recommend Scrivens as eye test is thorough.

Very good , thorough examination.

staff helpful. Audiologist polite and professional
nothing is too much trouble. would recommend anyone

I have been using Scrivens for years and the treatment I have received has been excellent every time, I am not forced into making any decisions they are very support and offer advice about selection of frames. The staff at my local branch are always very friendly and helpful. The manager Raphael goes above and beyond to make his customers feel at home.
I would not go anywhere else for my glasses.

Excellent service. Been coming here for years. Tried glasses elsewhere once but the quality was just not as good. I have varifocal glasses and the vision is the best with Scrivens. Pricey but sometimes you really do get what you pay for! The Manager of the MK store is amazing!