The friendly and professional staff at your store were exceptional, especially Imogen who helped us throughout our visit. Imogen made sure that my needs were all met. She made sure that I tried many d... Voir plus
Établissement
Changer d'établissementAintree Shopping Park, Topham Drive, L9 5AT Liverpool, Lancashire,, GB
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Lisez les avis des autres
We wanted an extra seat to fit into our corner sofa. We were assisted by little Kate again at the Aintree branch. She was courteous, professional and as always patient. She sorted out exactly what we... Voir plus
We visited the Aintree store on the 19/8/26 welcomed and assisted by Imogen, she was very helpful and very patient, also very knowledgeable. She went above and beyond staying later than her finish ti... Voir plus
Great service and informative during ordering at Aintree store. Good communication about where preparation of sofas were up to. Delivery: sofa expected 19/8/26 between 16.55pm/5.20pm. Phone call... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de poltronesofà - Aintree
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Aintree Shopping Park, Topham Drive, L9 5AT, Liverpool, Lancashire,, Royaume-Uni
- 0191 731 3300
4,6
Excellent
2 k avis
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All round great
Great service in store, received updates about delivery and the guys who set up and delivered were fantastic. The chair is fabulous too!
9 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Cannot fault the store in Aintree but the sofa delivered looks cheap.
Cannot fault the store in Aintree - Kate was so helpful and patient and we picked the sofa and then chose the fabric - waited 15 weeks for delivery and it arrived Wednesday this week and... the fabric feels cheap and stiff, the cushions are not stuffed symmetrically so one arm has dents, and the back isn't level. I pointed this out to the delivery guy who punched it down and said 'it'll settle'. It hasn't. The delivery men hassled me to sign to say everything was ok, getting impatient when I said 'let me just check' - that was when I noticed the back was wonky. I can't express how disappointed I am. I have been 18 months trying to find what I thought was the perfect sofa for the room and I feel like I've got a cheap solution - its definitely not as nice as the one in the showroom - stuck with it now thought but it was an expensive £1400 lesson for me - my last 2 sofas were from DFS and I should have stuck with what i knew.
10 juillet 2026
Avis spontané
Réponse de poltronesofà - Aintree
Good Morning Jan,
Thank you very much for speaking with me this morning.
Again I am very sorry for the concerns that you have with your furniture following the delivery.
As discussed I have sent you the email, with the link to our contact form. If you can complete this and submit back to our aftercare team and this can be fully reviewed for you.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Louis the sales man was excellent at…
Louis the sales man was excellent at his job any questions we asked he was very knowledgeable and answered them accordingly he was really helpful with us picking our furniture and explained everything in detail. He was a very friendly person to talk to
7 juillet 2026
Mark and Martin were brilliant and…
Mark and Martin were brilliant and curtious.
Great guys took the greatest of care with new furniture .
Explained everything.
Shop staff were just as good not pushy at all and very friendly.
Recommend 100% .
9 juillet 2026
We were made to feel very welcome kate…
We were made to feel very welcome kate explained a few things then didnt pester us
Although she was always there to answer questions allin all a very nice experience
9 juillet 2026
From the very warm welcome upon…
From the very warm welcome upon entering the store, to the knowledgeable and very helpful sales person, then right through having my suite handmade to my specification and finally the great guys who delivered and built it. A very good experience. I would recommend this company.
9 juillet 2026
The staff were absolutly brilliant
The staff were absolutly brilliant, gave me advice I needed and the service was really quick and efficient. I would recommend to everyone.
1 juillet 2026
Very polite
Very polite. Easy to talk to.
Had the sofas built quickly.
Staff in shop very helpful too.
4 juillet 2026
We waited 16 weeks for this suite to…
We waited 16 weeks for this suite to arrive when it did it was delivered without any issues and on inspection looked fine. After a week or two we noticed that there seemed to be an issue with the cushion on the recliner but thought it would settle which it didn’t so I contacted the company through there online form and submitted it for someone to address this issue. We have had the suite only a matter of 4 weeks. I then received an email telling me that unfortunately they couldn’t find a problem with the suite (how they can
Assess that when no one has been to look at it) they said the reason for their decision was that the suite had not been maintained in accordance with the care guide. This is not over by any means. If this is the way customers are treated having the product a mere 4 weeks then that says a lot about this company I would certainly never use them again and will make sure people are aware.
6 juillet 2026
Avis spontané
Réponse de poltronesofà - Aintree
Good Morning Anthony,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have concerns with your furniture and can understand why the recent decision, regarding the outcome, may be upsetting for you.
The team fully review any issues based on the information and photographs provided on your contact form, however, I apologise if the outcome is not what you may have hoped for.
As your order details are not included I am unable to view the history or advise further.
If you would like to discuss this further then you can speak with our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Buying the sofa was no problem the…
Buying the sofa was no problem the staff in the shop were very friendly and very helpful. The two delivery men tried three different door to get the furniture in and said they couldn't do it they may have to take it back to the shop. I pointed out the large sofa in the lounge which had come through the door he said it was smaller but measuring it it was the same size as the new one. My son called round and helped the to get it through the door no problem. They did say the job before they had to take it back to the shop. It makes me wonder how many people will be disappointed when with a bit of manoyvering the can do the job.
8 mai 2026
Réponse de poltronesofà - Aintree
Ciao Mrs Adams,
I hope you are well and thank you for your review.
I am pleased to see that you found the team in store to be friendly and helpful on your visit and had a positive experience.
I am sorry that the delivery was not as straightforward as expected and the crew required some assistance getting this into your come. I can understand how frustrating this must have been for you and will ensure that your comments are passed on to our Distribution Centre, to help us improve moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Louis from the Aintree store was so…
Louis from the Aintree store was so helpful. I found a lovely sofa and Louis got a fantastic deal for me so well done to Louis.
30 juin 2026
Sofas/Footstool delivery!
Ciao, our delivery was fantastic! Our delivery guys Peter & George were polite, courteous and very friendly! They still held that professional style but were chatty, engaging and respectful! Our sofas/footstool were delivered with care, safe handling and respect that they deserved! Cannot rate or recommend Peter & George highly enough!!!!
Grazie 👌👏👏
4 juillet 2026
Enjoyable Shopping Experience
Beautiful, comfortable sofas. It was a lovely experience buying them in-store on the launch day of Poltrone - got great assistance from a female member of staff - gentle, informative encouragement, no pressure at all. Free coffee, bag, tape measure!
Delivery highly efficient. Sofa was available a little ahead of time but still flexible on delivery date. Got email re morning or evening as promised, then more refined estimate early morning which proved accurate.
Delivery staff were excellent - friendly, helpful, informative and removed all packaging.
12 mars 2026
Looking for furniture.
Having a friendly helpful person who knew what that were talking about.the lady who helped us was so friendly and could not do enough to help us.
3 juillet 2026
Very helpful and polite they go out…
Very helpful and polite they go out there way in explaining everything so happy with the service
30 juin 2026
The assistant was very helpful and…
The assistant was very helpful and explained all the necessary details for the purchase
3 juillet 2026
Réponse de poltronesofà - Aintree
Ciao Steve,
I hope you are well and thank you for your review.
We’re pleased to see that you had a positive experience in store and found the team to be helpful.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful in store and delivery was…
Very helpful in store and delivery was very prompt being kept updated throughout was good
2 juillet 2026
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