poltronesofà - Aintree Avis 

2 386
TrustScore 4.5 sur 5

4,6

Aintree Shopping Park, Topham Drive, L9 5AT Liverpool, Lancashire,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

The friendly and professional staff at your store were exceptional, especially Imogen who helped us throughout our visit. Imogen made sure that my needs were all met. She made sure that I tried many d... Voir plus

Noté 5 sur 5 étoiles

We wanted an extra seat to fit into our corner sofa. We were assisted by little Kate again at the Aintree branch. She was courteous, professional and as always patient. She sorted out exactly what we... Voir plus

Noté 5 sur 5 étoiles

We visited the Aintree store on the 19/8/26 welcomed and assisted by Imogen, she was very helpful and very patient, also very knowledgeable. She went above and beyond staying later than her finish ti... Voir plus

Noté 4 sur 5 étoiles

Great service and informative during ordering at Aintree store. Good communication about where preparation of sofas were up to. Delivery: sofa expected 19/8/26 between 16.55pm/5.20pm. Phone call... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Aintree

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Aintree Shopping Park, Topham Drive, L9 5AT, Liverpool, Lancashire,, Royaume-Uni

  • 0191 731 3300

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,6

Tous les avis

(2 386)

17 608 avis reçus au cours des 12 derniers mois

Écrire un avis
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Noté 4 sur 5 étoiles

Very happy with furniture delivery men…

Very happy with furniture delivery men very polite but on bringing the sofa into my living room took some paint off the door frame and said I just need to paint over it which in reality I should not have to do

22 mai 2026
Logo de poltronesofà - Aintree

Réponse de poltronesofà - Aintree

Ciao Sheila,

I hope you are well.

Thank you for taking the time to leave us your review following your delivery.
I am pleased to see that you are happy with your furniture however apologise that there was an issue with the paintwork on your doorframe. I will ensure that your feedback as passed on to our Distribution Centre to help us improve on our customer experience moving forward.
Again we are sorry for any inconvenience caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

Excellent in every way

The delivery men were excellent. Very careful and considerate in their approach. The suite we bought is well made and comfortable, with the right degree of cushioning and firmness. We are delighted.

19 mai 2026
Noté 5 sur 5 étoiles

I was dreading going into browse in…

I was dreading going into browse in sofa shops due to being approached and pressured, but when I was met by Simon at Poultron Aintree he was different, I told him I was just browsing, he understood right away and just briefly explained the colour/fabric system on the tags so that I was aware and left me to relax and wander around on my own, until I actually called him. Because of this, and feeling relaxed with no sakes pressure, I bought a sofa as soon as it caught my eye within 10 minutes. I called him to ask further questions, He was brilliant, very relaxed and no pressure. It made such a difference to my sofa shopping experience. Very pleased 👍

6 mai 2026
Noté 5 sur 5 étoiles

It was a very smooth experience from…

It was a very smooth experience from beginning to end, we were kept up to date by phone and by the app, and the guys Mark & Rafa were friendly and very competent. Arrived on time and were quick & efficient. Thank you 5 stars!!!

13 mai 2026
Noté 5 sur 5 étoiles

Terrific knowledge and approach to the customer

We had a great customer experience with Kate at Poltronesofa’s Aintree store.

She opened our eyes to the bespoke sofa building experience offered with extensive knowledge combined with the perfect sales tone in that she was never pushy but always informative, helping us to come to the right decision for what we wanted.

29 avril 2026
Noté 1 sur 5 étoiles

Firstly you emailed the day prior to…

Firstly you emailed the day prior to delivery and then gave time and date , but never thought to send maybe one week prior so people can make plans to except delivery my wife lost a days pay to receive the unit which to me is really unexceptionable poor planning on your side of things

6 mai 2026
Logo de poltronesofà - Aintree

Réponse de poltronesofà - Aintree

Ciao Jason,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry to see that you have rated us as 1* on this occasion regarding your delivery.
Looking over your order it is noted that your delivery date was booked into the system on 23/04/26. This does send an automatic confirmation text message to provide notice.

Please accept my apologies if you did not receive this confirmation and for any inconvenience that this may have caused you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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