The member of staff who served us was so helpful and friendly and did not pressure us into buying but gave us lots of helpful advice. The store is so bright and inviting (smells good too). We were reluctant to buy, as last year a close friend had a really bad experience with the company, having waited months longer than promised their suite arrived in the wrong colour and one sofa was damaged. At one point they were given a delivery date and let their old furniture go and they were let down and spent Christmas using conservatory chairs as seating. They decided then to shop elsewhere . However your staff member reassured us that all would be well for our order. Our fingers are crossed.

Staff all round very pleasant and genuine at shop, no pressure as found at competitors .
Delivery guys very polite and friendly

The young lady was very helpful

Delivery was very smooth. The guys were very friendly and professional. Deal with confidence

We were sofa hunting during the extreme heatwave and hence not exactly the most patient customers walking into the store. We were not met with any staff as we walked in but that is fine it gave us the headspace to walk around looking at our own free will, cool down and become less irritable to then narrow down on which sofas might suit our house! This is when a staff member (Gary) 1st approached us which was very well timed as any earlier, we would have probably walked out frustrated at not wanting to talk to anyone too early. Gary was very knowledgeable and really helped us nail down the perfect sofa. We were undecided on the colour so had to go away to rethink. We returned to then work through the right material/ colour option and we bought ourselves a much needed sofa that we truly love! Gary played a very key role in helping us through the process and showed a lot if patience through out!

Keir well informed on delivery dates etc. courteous and carefully delivery of my furniture..

Item was delivered damaged in two places and now I have to wait for an engineer to inspect it - could take a few weeks !!!!

Very nice experience. I have one comment on the negative side. I don’t think you were as transparent as you could have been.
I’m nearly 75 years old and I need transparency as i cannot see the tiny print
When I came into the store I brought all the measurements for this furniture to fit. I also told the salesman that my property is really small and I was a bit concerned about it getting through the door. He assured me that they would know what to do if this was the case but he didn’t tell me that if this was the case then I would be charged £120
I’m not pleading poverty but I think I should have been told. The delivery man told me that they were not allowed to rectify this and they put me in touch with a furniture dismantler.
That is my complaint because financially your system regarding this has made my life for the coming month very hard

We were very happy with the staff especially Lucy who was more than helpful with everything we required, we look forward to receiving our new sofa very soon
Regards mr Vallance

The delivery was on time, and dealt with care and consideration. Both men were polite and professional. An excellent service, and a beautiful sofa.
Thank you.

The people in the showroom were friendly and helpful and gave me all tge information I wanted without pressure.

The delivery men turned up at the predicted time, were polite and efficient, and the sofa is all nicely set up.

So far the sofa is just as expected.

No complaints at all.

Turned up on time nice men I have an awkward doorway they got the sofa through although it was a bit tight

I use to think scs sofas were old fashioned and quite dull. Well that's no longer the case. The show room is set out in a way that there's plenty of room to see the sofas properly. Lots of choices of fabric but not fabric overload. The staff were very nice with no hard sell. Well done

Amy was incredibly helpful and knowledgeable

The service we received was excellent from the sales staff at the store to the delivery of the furniture. All your staff were friendly and efficient.

The consultant was extremely helpful and knowledgeable. However what matters more is the after sales service if something is not right. You have a good range of leather sofas which was very helpful in assisting us to make up our minds.

Had viewed what sofa i like when i visited the shop returned with my husband couple of month later shannon was very knowledgeable and helpful my only criticism was that you dont do sample material which would have been nice so i could match colours for the lounge it was going in

Very polite and clean worker's

From excellent information on delivery times to great staff, who were polite and friendly. They showed respect for our interior and took great care in bringing in a large sofa. Set up the sofa and took all the wrapping away with them.
Very pleased.
One downside was the contact centre in Coventry . The chap was disrespectful and rude.