Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing Sofa arrived on time and date expected Delivery driver was very efficient... Voir plus
Établissement
Changer d'établissementUnit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH London, Essex,, GB
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I was approached by a very nice man, David , and he helped me to measure the size and discussed the practical aspects of fitting the pieces into my home. He also explained about how the delivery servi... Voir plus
When I visited Poltronesofa at Beckton, I found the sofa that I liked was the one I purchased as the back of the sofa was higher compared to other sofa's. Very happy with it. Delivery service was... Voir plus
L'entreprise a répondu
Outstanding quality service ordered with Shah in Beckton, London. Took his time and insight with his colleague who gave a fantastic level of insight into the product chosen as well has 5 year pa... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Beckton
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Unit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH, London, Essex,, Royaume-Uni
- 020 8709 1880
4,0
Bien
1 k avis
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Great choice of lovely looking sofas
Great choice of lovely looking sofas, shakil was very helpful.
7 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Don't shop here as it's a waste of time…
Don't shop here as it's a waste of time and it's just stressful. Lynsey you won't be able to do anything unless you can compensate for my wasted time and the stress of me chasing the beckton branch. Sanjay and Shah both just talk alot but can't follow through with anything. It's a joke. I want a full refund and compensation
7 juillet 2026
Avis spontané
Réponse de poltronesofà - Beckton
Good Morning Mohamed,
Thank you for your further review.
I can confirm that a service has now been raised regarding the concerns with your furniture, and your details passed to Emmiera who are the 3rd party technicians.
Once this has been reviewed, and we have a copy of the report our aftercare team will discuss any next steps with you.
We are very sorry for any upset or inconvenience caused.
Many thanks,
Poltronesofa at ScS
Social Media Team
When I visited Poltronesofa at Beckton
When I visited Poltronesofa at Beckton, I found the sofa that I liked was the one I purchased as the back of the sofa was higher compared to other sofa's. Very happy with it.
Delivery service was good and service was good.
Apart one problem - I found left hand rest that has top part has a gap but already booked for the visit. well organised.
4 juillet 2026
Réponse de poltronesofà - Beckton
Ciao Hemlata,
I hope you are well and thank you for your review.
We really appreciate your feedback and its great to see that you had a positive experience overall.
I am sorry that there is a concern regarding the gap and can confirm that a technician will attend on 14/07/26 where they will look to resolve this for you as quickly as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The communication between the delivery…
The communication between the delivery staff was good, but unfortunately our order was not complete and another date has been organised for the second part. So that was disappointing.
26 juin 2026
Réponse de poltronesofà - Beckton
Ciao Janice,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry that your order was not fully completed when the initial delivery went ahead.
Looking over your details I can see that 2 separate orders were placed for your furniture. A date for 03/07 has been scheduled.
Thank you for your order with us and we hope that you will be happy with your furniture on arrival.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Réponse de poltronesofà - Beckton
Good Afternoon,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us regarding your recent delivery.
We have tried to call you today to see if there's we could have done differently to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The Store Manager was very rigid and…
The Store Manager was very rigid and hostile.
In saying this, the salesman was very helpful.
16 juin 2026
Réponse de poltronesofà - Beckton
Ciao Cyprinne,
I hope you are well, thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
I am very sorry that you were disappointed in the service from the store manager on your recent visit.
We do expect that the whole team are friendly, professional and helpful at all times, I will ensure that your comments are passed on, to help us improve our customer experience moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Réponse de poltronesofà - Beckton
Ciao Dennis.
Thank you very much for speaking with me this morning.
We really appreciate your feedback and are happy that you had a positive experience in store.
As soon as your order is ready for delivery we will be in touch.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very good from start to finish would…
Very good from start to finish would highly recommend my dad was very happy with the service
3 juin 2026
Excellent customer service
Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing
Sofa arrived on time and date expected
Delivery driver was very efficient and had my reclining sofa installed in no time.
2 juin 2026
As we walk into scs we got a very good…
As we walk into scs we got a very good welcome the sales assistant was very helpful and polite we told him what we were looking for and what fabric he got us a bottle of water we sat down and discussed the price and the hole package we had a very good experience
3 juin 2026
Visit to ScS
We were welcome on the visit to ScS, allowed to spend as much time as needed. We were taken through the ordering process slowly. At the end, we asked for a swatch of the fabric design chosen but were told it is no longer provided. This was disappointing end to our otherwise good experience. I hope this changes.
26 mai 2026
Réponse de poltronesofà - Beckton
Good Afternoon,
I hope you are well and thank you for your 4* review.
We are pleased to see that you had an overall positive experience on your recent visit to store.
I am sorry that we do not offer the fabric swatches and completely understand how helpful this option would be. I will certainly pass on your feedback to relevant teams.
Thank you for your order with us.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service from start to finish…
Excellent service from start to finish and very friendly sales people.
23 mai 2026
On time and very helpful men took all…
On time and very helpful men took all the packaging away left no mess
23 mai 2026
I ordered a 2 and 3 seater Calisese…
I ordered a 2 and 3 seater Calisese Stella560 was told they come apart so my 2 seater fit in. On delivery in March both were in one piece so unable to fit, room overcrowded. this was noted by the delivery man who said someone will call. I have sent in 4 complaint, heard nothing no call or email, went into shop last week was told Darren smith had said no further action, but no one could inform me of their decision.TERRIBLE SERVICE.
19 mars 2026
Avis spontané
Réponse de poltronesofà - Beckton
Ciao Yvonne,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion.
Looking over your order I can see that all furniture was delivered into your home on 19/03/26. The photographs provided by the crew show that the goods are correct and match your order document.
If you do have any further questions that you would like to discuss with the store then please give them a call on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The friendliness of the staff and how…
The friendliness of the staff and how helpfull they were.
7 mai 2026
Becton showroom was great
Becton showroom was great. Had plenty of sofas in stock for customers to try. Helpful sales people who were not pushy at all. We got a great discount too!
Still waiting for the delivery though, so jury is not out yet.
3 mai 2026
Not good at all very bad experience
Not good at all very bad experience
Deals in store can’t get in other store
Very rude manager doesn’t know how to talk to customers. Never recommend them.
7 mai 2026
Réponse de poltronesofà - Beckton
Ciao Reddy,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you feel disappointed in your experience in store and the service received from the store manager.
I am unsure on what deals had been discussed previously in another store however I can see that a free delivery offer along with a director agreed discount has been applied to the order that you placed.
Please accept my apologies if the outcome is not what you may have hoped for.
We will ensure that your comments are received by the store, to help us improve moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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