poltronesofà - Castle Vale Avis 

1 599
TrustScore 4.5 sur 5

4,6

Unit 6 Castle Vale Retail Park, Chester Road, B35 6HB Birmingham, West Midlands,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

From the day we entered the showroom at Castle Vale to the day the sofas were delivered we received outstanding customer service & care. The staff at the showroom listened & advised us of all options... Voir plus

Noté 5 sur 5 étoiles

Well, what can I say, such a lovely atmosphere, friendly approachable Sales Team. I was left to peruse with a coffee, and fell in love with a beautiful sofa. After serious thought, I returned with m... Voir plus

Noté 5 sur 5 étoiles

Sales was good but we was told to make sure we check all works before the delivery completed but the they pretty much left before could check but in end was all ok.

Noté 5 sur 5 étoiles

The sofas are beautiful and extremely comfortable, the 2 delivery guys were friendly and great at getting both sofas into the house and set up where we wanted them, they were done and gone in just ov... Voir plus


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Castle Vale

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Unit 6 Castle Vale Retail Park, Chester Road, B35 6HB, Birmingham, West Midlands,, Royaume-Uni

  • 0121 776 5410

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,6

Tous les avis

(1 599)

15 393 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great sofas from Poltronesofa…

The sofas are beautiful and extremely comfortable, the 2 delivery guys were friendly and great at getting both sofas into the house and set up where we wanted them, they were done and gone in just over 20 minutes.
We have used SCS on previous occasions and now it has changed to Poltronesofa we will continue to do so, I highly recommend going their showrooms and having a look at wonderful furniture they have to offer.

8 juillet 2026
Noté 5 sur 5 étoiles

Exceptional Service

From the day we entered the showroom at Castle Vale to the day the sofas were delivered we received outstanding customer service & care. The staff at the showroom listened & advised us of all options available which enabled us to choose the sofas we required. We were notified of the delivery date the week before & then on the day before delivery we were advised of an approx delivery time. The driver kept us update on the day & called to advise when they were on the way to us. 2 very pleasant, polite and friendly men who respected our property. They assembled the sofas very quick & professional. Very happy & pleased with the sofas & the overall performance of all staff involved

5 juillet 2026
Noté 5 sur 5 étoiles

Friendly staff

Friendly staff, also very knowledgeable about the furniture. Left alone to have a good look around. Would recommend.

3 juillet 2026
Noté 5 sur 5 étoiles

Bobby really made our day

Bobby really made our day! He made us feel at ease, and we loved that we was able to just look around at our own pace without being followed like in other sofa shops.

We really are excited to receive our sofa and thank you to Bobby for going above and beyond. Not just for us. But for the kids and my mom too!

11 juin 2026
Noté 5 sur 5 étoiles

Excellent

Well, what can I say, such a lovely atmosphere, friendly approachable Sales Team. I was left to peruse with a coffee, and fell in love with a beautiful sofa. After serious thought, I returned with my mom, and we all engaged in great conversation, and I paid my deposit. Bob was amazing as were all members of staff, very easy transactions. We got a lovely tote bag too. Service like this is priceless, Grazie, Arrivaderci....

22 juin 2026
Noté 3 sur 5 étoiles

Delivery was good staff good the…

Delivery was good staff good the product a single leather is not good have not sat on it yet the seat leather is puckerd waiting to see if improves if not will be in touch with S.C.S.

21 juin 2026
Logo de poltronesofà - Castle Vale

Réponse de poltronesofà - Castle Vale

Ciao John,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you have concerns with your chair following the delivery.
We do send all customer a copy of our care guide, via email, when a order is placed in store to keep your furniture looking its best.
If you feel that there may be a manufacturing fault present with the seat leather then please complete our online contact form.
This allows us to obtain all of the relevant information that we need to assist and advise on the next steps.

The link that you need is: https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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