poltronesofà - Colchester Avis 

1 233
TrustScore 4.5 sur 5

4,7

2B The Tollgate Centre, Tollgate West, CO3 8RG Colchester, Essex, GB


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Lisez les avis des autres

Noté 4 sur 5 étoiles

the young assistant listened to our requirements and we found what we were looking for, the assistant still showed us other items around the store. Telling us to look upstairs she then arrives saying... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

During our visit staff found the perfect balance of attention but without being overbearing or pushy. We were welcomed to the store and allowed to browse without interference, but someone was al... Voir plus

Noté 5 sur 5 étoiles

We always research customer reviews before any major purchase and thought they seemed a little generous to poltronesofa.......not at all! Our whole experience was indeed exceptional. We were abl... Voir plus

Noté 3 sur 5 étoiles

The furniture was delivered on the 21 the 2 guys were great only problem was we asked for a dismantle so they had to take it away now waiting for the item to be redelivered .sitting on camping chairs... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Colchester

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • 2B The Tollgate Centre, Tollgate West, CO3 8RG, Colchester, Essex, Royaume-Uni

  • 01206 216650

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(1 233)

17 849 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

First time making a purchase at SCS and…

First time making a purchase at SCS and would definitely recommend it for all your sofa needs. Excellent communication received as to where my order was, delivery day communication is even better with exact tracking available. Delivery drivers were extremely polite and helpful.
Can't praise them enough.
Reference number - BDC-033-553

31 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Personal service

We had an appointment with Paul at the Tollgate, Colchester store. He was attentive without being pushy. He was knowledgeable and helped pick the chair that was right for us.

19 janvier 2025
Noté 5 sur 5 étoiles

Impressive in store service

I went in with my mum and nan last wednesday, Paul helped us and was really friendly yet professional. He priced up what I wanted but I couldn't make a decision as needed my husband with me. Paul was understanding and answered all my questions. When I went back saturday with my husband we dealt with Paul again and I will be recommending him and scs to anyone who asks where they should go. So far so good can not fault the service recieved in store.

25 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Paul was amazing

Paul was extremely helpful and professional. He was not pushy. I decided on the sofa I wanted to buy and he explained everything and made the process very easy. Thank you. I can't wait to receive it.

23 janvier 2025
Noté 5 sur 5 étoiles

Very efficient service

Very efficient service they asked if they needed to take their shoes off,Our settee was put where we wanted it,Plastic packaging was removed and taken away.
Only took 10 minutes.

25 janvier 2025
Avis spontané
Noté 2 sur 5 étoiles

One person was attending to all…

One person was attending to all customer why a trainee was also there trying to support him even though she doesn't know what shes doing, we spent upto an hour there as a result of that and the price of the sofa we choose at the store is different from the price online, much cheaper online, anyway i paid the price online. lastly my car battery went flat as a result of me forgetting to switch off the inner light. none of the employee could help me jump start my car even my have got the kit. They finally offered to help after my friend arrived.

24 janvier 2025
Logo de poltronesofà - Colchester

Réponse de poltronesofà - Colchester

Good Morning Mr Apelua,

I hope you are well and thank you for your 2* Review.

I have tried calling you to discuss your concerns, sadly I was unable to speak with you, therefore I have taken this opportunity to reply to your review.

I am very sorry to read that our dedicated store staff where slow and helping you and that you were in the store for over an hour, we do hope that once you have selected your furniture the advisors are able to complete the sale as quickly as possible, unfortunately if the store is busy this can sometimes cause delays.



I have review the cost of your sofa and compared it to the price on our website for the Ferndale 2 corner 1 RHF Chaise and it is more expensive that the cost that you have been charged.

In regards to the staff being unable to assist you when your car battery went flat, they are not insured to do this in case any damaged is caused.

If we can help you any further please feel free in contact us on 0191 7313300

I hope you enjoy your weekend.

Kind Regards
Laura - ScS Social Media Team

Noté 5 sur 5 étoiles

Great service

Simon and Chris who delivered were very helpful and friendly.. love my new sofa..
Staff in shop were great and kept in touch with my delivery date.. very happy
thank you

21 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Zoe the young girl

The young girl Zoe was brilliant she listened to us about what I wanted. She talk things through she didnt push to sell. We enjoyed talking to her.

18 janvier 2025
Noté 4 sur 5 étoiles

Ann spent a lot of time helping me…

Ann spent a lot of time helping me choose furniture to suit my room & requirements.Having her help made a huge difference to me especially as I live on my own. I went away to think about & she was there to help me through the purchase process

17 janvier 2025
Noté 4 sur 5 étoiles
Logo de poltronesofà - Colchester

Réponse de poltronesofà - Colchester

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Noté 5 sur 5 étoiles

Staff very helpful and professional

Staff very helpful and professional

13 janvier 2025
Logo de poltronesofà - Colchester

Réponse de poltronesofà - Colchester

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

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