The guys were brilliant. Very polite and professional. Figured things out to deliver the sofa and chair safely where I wanted them to be.

Great experience from start to finish! We love the sofa, they even managed to deliver 2 weeks ahead of schedule! Thankyou Poltronsofa team - you’re brilliant

I am not happy with this purchase.
The sofa was delivered only yesterday. The delivery driver was in a hurry and did not even know how to assemble it properly. One of the connecting wires for the recliner was missing, so he left one section of the sofa unassembled.
We had to visit the store ourselves to collect the missing wire, and then we assembled and arranged the sofa ourselves.
After assembling it, we noticed several quality issues. There appear to be alignment and stitching defects, and one section of the sofa has a noticeable gap between the pieces.
The sofa does not look like a brand-new set because the foam in one section already appears to have collapsed and sunk. This is very disappointing for a newly delivered product.
I would appreciate it if you could arrange an inspection and provide a suitable solution As soon as possible.

Helpful and courteous service, excellent customer care experience .

Charming when we purchased and when delivered. The furniture was just what we wanted - thank you

It was a great experience purchasing my new sofa from Poltronesofà. I placed my order at the Croydon branch, which had a wide range of sofas on display, making it easy to find the right one. The ordering process was smooth and seamless.

The delivery took around 12–13 weeks, which is the company's standard lead time. I was kept well informed throughout and was pleasantly surprised when the sofa arrived two days earlier than the scheduled delivery date.

The sofa itself is fantastic—the design, colour, quality, and comfort have all exceeded my expectations. I'm delighted with my choice.

I was slightly concerned about the delivery because my entrance is a little narrow considering the size of the sofa. However, the delivery team did a splendid job manoeuvring the sofa inside despite the challenge. My sincere appreciation to them for their professionalism and care.

Overall, it was a great experience from start to finish. I would happily recommend Poltronesofà to anyone looking for a high-quality sofa and excellent customer service.

The sales person was very helpful and understanding.
I'm very expectant and looking forward to receiving my sofa.

The salesman & buying experience was good.
Initially the wrong sofa was delivered which caused some consternation.
We are very pleased now we have the right sofa , the quality , feel, material etc. are excellent.

I had a great buying experience with our sales person. Jerry was exceptionally knowledgeable and friendly, he listened to our needs and found the perfect solution to match our wishlist, he was never pushy and gave very accurate advice regarding fabric

Great team
Furniture is a high quality as expected
Marcin and Alexis were punctual and accurate in delivering and assembling my sofas. Well done and highly recommended!

We were well looked after. Everything well explained and options given. A good experience all round.

Good service, very informative and polite. Happy so far but obviously still waiting on delivery once the sofa is assembled.

The person that deal with me was wondering helped me to choose what I needed. She was very much a business person thanks very much to her, now I can't wait for my delivery.

Being informed with progress on delivery efficiently.

Great experience from start to finish. Customer service in the shop was excellent and the range of sofas was impressive. Sofa arrived on time and was assembled in 15 minutes by the delivery men

Our new sofas are finally here, the crew who delivered and set up for us were great, fast very tidy, cleared all rubbish. showed us how the leg rest and head tilts worked, all in all a very good experience.

Delivery guys were great, but disappointed with how long I had to wait for the furniture but overall really happy

Found my perfect chair with so many Italian leather and cloth colours and grades to choose from. I am a very happy customer 😁
Peter was so helpful and a pleasure to deal with, we came back after looking at a few other places and there was no hard sell , just professional information and general helpfulness. I would highly recommend this store and its staff if you want something that will stand the test of time but also looks classy and modern .

from Peter the salesman in the Croydon, Purley Way store to the latest delivery drivers, everyone has been so courteous and helpful and our sofas are comfy and well made and suit our purposes.