OSA was very good . She took her time to show us around. Wasn’t pushy. It took us 3 visits to make up our mind up. And she was always polite and helpful.
Complimentary bag and measuring tape was a good surprise 😳
We went on 19 may 2026 . Purley way retail park CR0 4XG
Raksha Patel

The delivery men knew what they were doing and were very courteous. Thankyou

Professional staff. Very polite. Clean and tidy

Good knowledge and excellent service through out the purchase and delivery.

Was given a delivery date when ordering the sofa, the member of staff in the shop was really professional and very informative about the sofas. Delivery date was confirmed week before. On the date was kept updated about the time slot, was also in formed when delivery team were caught up in traffic,they still arrived on time.the sofa was qiuckly put together checked all was working, and everything was fine. Friendly delivery team. They took all the package away. Can thank the whole team enough, sofa is lovely.

Every thing was going well until the delivery arrived, the delivery man said where are we going, I told them to the 3 rd floor, he said they do not deliver above 2 nd but the paperwork said 0,
After a bit of arguing and the man ring his manager he decided to deliver it.
It was wrong of the sales man Michael to not put down 3 rd floor no lift as that is what I told him when ordering the sofa, this cost me a lot of stress on the day and he never rang me back after I left a message on his phone.

We had a great costumer service from Osa. She was amazing and very happy with the service she provided us!
Kudos to Osa 👍🏾

Very friendly and helpful

Sales guy Calvin was great. So patient and not at all pushy. Kept updated with delivery times. Was late but called so that was ok. Was disappointed how the boxes with furniture in were just thrown about. Luckily no damage but there were a couple of dirty marks which I have rubbed off

No pressure and close attention to detail Charming man with excellent manner and attention to requirement Not the cheapest but good value

Very Good service and all delivered on time as promised. Got the furniture ( sofas) as we ordered.

Experience was good, fully explained. Impressive, good quality furniture seems and hope it lives up to it's standard. Hope that deliver is on time. Consider adding freebies like side tables, cushions to encourage sale as sofa's themselves are quite expensive. Delivery should be free at that price. I wanted to change colour , so came the next day and process could be better. Please explain that change of colour can be made clearer. This was my 4th visit to the shop before I committed to buy and wish that I had been approached by salesperson better in the first place . I had to come on a quieter day to get to buy. But would recommend to F&F

The service and the staff were good. The communication line and the delivery were outstanding.

Politeness and helpfulness.

I’m very happy with my sofas just trying them out in the showroom didn’t do them justice until they were delivered to my home I just love them

We were spoiled for choice with so many sofas that fitted our needs and were ably assisted by Michael at the Purley Way branch. He was never pushy , gave us time to consider our options and provided all the necessary information in a wonderfully informal style.

Salesperson was friendly, informative and we didn't feel under pressure

The salesperson Mo was excellant, obviously very knowledgeable about the different sofas on offer. We took a long time to decide but he didn't rush us to make a purchase.
The delivery of the sofa kept me informed on what time they would arrive and were friendly.

Sales process and sofa were good. The delivery was poor. They changed my slot time without telling us. I waited in unnecessarily for three hours. When I phoned they didn’t know why. The driver said it was because he was sent to the same location twice.