Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementDarlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB
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Lisez les avis des autres
Ian, who worked in the showroom, was helpful and sociable, without being too pushy. He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual... Voir plus
We were greeted as we entered, but allowed to browse around the Showroom with out pressure. When we spotted a sofa we really liked, we called the Salesman over, he was very helpful showing us variou... Voir plus
We were given an approximate date for delivery when we ordered and we received it by that date. When the suite was delivered it was delivered ten minutes early and the men brought it in and assembled... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Darlington
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, Royaume-Uni
- 01325 740670
4,8
Excellent
2 k avis
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Excellent customer service
From choosing the sofa to having it delivered, the customer service was brilliant. It made buying a sofa enjoyable after a previous bad experience.
9 juin 2026
Ian at Darlington
Ian at Darlington was really knowable and helpful when we ordered our furniture. Would recommend.
14 juin 2026
Avis spontané
Every member of staff was professional…
Every member of staff was professional and helpful in choosing the right sofa for me.
7 juin 2026
Well looked after and helped instore
Well looked after and helped instore, delivery lads very pleasant and courteous, they were on time and respectful of property, thank you
12 juin 2026
The staff were not pressing us they…
The staff were not pressing us they gave us the information we need to help make our choice. The staff were very polite and friendly they showed us all the different options and let us have a good look around. Can’t fault them
9 juin 2026
Helpful and friendly staff
10 juin 2026
Darlington
I visited the Darlington store on Saturday to select a new sofa. Matt was extremely helpful and knowledgeable about the products on view. As I am not expecting delivery of my chosen sofa until September, I can't review the actula product, or the delivery service.
6 juin 2026
brilliant service from ian
brilliant service from ian, lovely store with great furniture. i have already left a longer review on trustpilot.
thanks for a great experience, we look firward to enjoying our new furniture
9 juin 2026
Perfect quality furniture and a great professional and friendly delivery service
The sofa and chairs were perfect and the delivery was in the expected timeslot. I was kept up to speed as to when the crew would be arriving.
In less than an hour, the sofa and chairs were positioned as I had requested and tested to ensure the electric recliners worked...which they did.
A friendly professional team that did their job well.
Thank you
6 juin 2026
Excellent service great help sorting my…
Excellent service great help sorting my sofa’s out .
2 juin 2026
Was kept updated on delivery times,they…
Was kept updated on delivery times,they arrived on time.Had everything set up and all done in about 15to 20 mins.Two lovely guys .
5 juin 2026
Ian the in store salesman was fantastic…
Ian the in store salesman was fantastic he allowed is to browse the shop and when we were ready to ask questions he helped us to pick our desired suite.
He explained all the process in layman's terms and we brought the suite
2 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Felt rushed into buying and phoned the…
Felt rushed into buying and phoned the store on day three times left messages. I am still waiting for a reply.
2 juin 2026
Réponse de poltronesofà - Darlington
Ciao Christopher,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are disappointed in your experience and have not yet received a call back after leaving messages.
I have passed on your details to the store this morning and asked that they reach out to you as soon as possible, to discuss this further.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Salesman very knowledgeable and…
Salesman very knowledgeable and pleasant and well informed.
5 juin 2026
Jay was great and helped me pick out…
Jay was great and helped me pick out what I wanted and saved me money too
5 juin 2026
Well informed about all the options…
Well informed about all the options available. Pleasant non pushy sales people,who are very knowledgeable about the sofas. Enjoyed the whole experience
1 juin 2026
They were very helpful and persuasive.
27 mai 2026
Réponse de poltronesofà - Darlington
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
The lads were very professional from…
The lads were very professional from delivery through to assembling the sofas. They were friendly, efficient, and did a great job. Well done to them—top lads!
31 mai 2026
Sofa not up to standard.
2 juin 2026
Réponse de poltronesofà - Darlington
Ciao Janice,
I hope you are well and thank you for your review.
I am very sorry that you have concerns regarding your furniture.
I can see that you have submitted a contact form to report this and a service has now been raised so that we can look into this as soon as possible.
Emmiera will reach out to you directly, over the next 3-5 days, regarding the next steps.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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