SCS sofa delivered by Bonaci Courier 4 – delivery with attitude! Upon arrival I asked if it would be possible for the old sofa to be moved outside (Clearabee who SCS recommend hadn’t arrived yet to remove the old sofa – you would think there would be some communication between the two companies so that I’m not left with two sofas) but the delivery crew refused. In addition, they complained about taking the sofa down a flight of stairs from the roadway to my front door. Even though I explained this to SCS when ordering the sofa this information clearly wasn’t passed on. The crew eventually agreed to deliver my new sofa but still complained about getting it through the front door and into the front room. Photos were then taken by the delivery crew of the doors and the new sofa in situ after it was unwrapped and the feet fitted. I was emailed a time slot of 12.20-12.45pm. I was called at 1.20pm to say their eta was an hour. Delivery was eventually received at 2.45pm. Overall, a very disappointing experience bearing in mind the cost charged for delivery. As for the sofa, it’s comfortable but creaky. When sitting down and leaning back, it creaks. The noise seems to be coming from the backrest, although I do not know from where exactly. I hope this settles down with use, if not then I'll be in touch with SCS

Larry is very helpful and he assisted us so much. Giving us his full attention and time for our enquiries and clarification about the delivery, insurance, malfunction, repair etc.. He is an asset to the company.

Very helpful staff member Larry at Dartford branch

Really helpful and explained everything in highly professional manner.

I visited the store in dartford 26th March , quite impromptu looking for a rise recliner chair for my 86 year old Dad coming home from
A care home after 18 months . I was greeted by Em . From the moment she started talking I knew she knew her knowledge and she was so personable . ‘Em was so helpful and went out of her way to help me she was also great fun and made the experience as it should be in retail a pleasure .
I purchased a lovely chair for £700 .., if only nipped into town for some hot cross buns … thats an excellent salesperson and customer centric retailer in my opinion and I do have over 30 years of retail management

I recently ordered a sofa from SCS Dartford and the entire experience was exceptional. The range of designs and colours at SCS was impressive, and I found the perfect piece to match my home.
I also want to give a special mention to Em. From the moment I walked in, she was friendly, knowledgeable, and very thorough in explaining the options, materials, and delivery process.
I would highly recommend both SCS for their high-quality furniture and Em for her exceptional service. A seamless, pleasant experience in store and I can wait for the sofa to be delivered.

Very good service

The settee arrived’nice and early in the morning of 24 march ; Had a call to say would be a 15 minutes delay.But wasn’t a problem:The problem came when the foot of the settee was broken when getting into the house:Can appreciate it was a very difficult angle:But these are professional :Very Apologetic and have said there will be some one here tomorrow to fix it :

EM was so lovely. Great consumer service. Lovely sofa Great price

Our delivery was scheduled to arrive between 08:10-08:40 but lorry arrived at 07:20… excellent service

The delivery people were very polite and helpful answered all our questions fantastic from start to finish

Very polite sales man he let me browse in my own time then when I wanted assistance he was very pleasant and helpful. And I bought 2 3 seater sofas.

Great furniture, great delivery!

We went to the Dartford branch twice; once to see the sofas, compare prices, and see the fabric for ourselves, and the other occasion to order 2 sofas. The salesmen were very friendly but not too pushy, and I would have given them a five star review.
But when I received the order by email, we noticed that the sofa legs hadn't been ordered with castors on them. The same day as we ordered the sofas, (20th January), I used the same email which the salesman had given us, to say that the sofas should have been ordered with castors.
I received no reply or acknowledgement, so 4 days later, I tried to phone scs, again using the number on the card which salesman had handed to us. In the morning, I hung on for around 45 minutes, and then hung up. I was reassured by the automatic message that scs would phone me back. After around 3 1/2 hours, I tried the same number again, because nobody had phone me. Again, I hung up because I got no reply, reassured by the automatic message that somebody would phone me. Now it's 11 days after our original order, and I have no reply to my email, and nobody has phone me. Who knows what the sofas will look like!

I was left to browse at my own pace. When j decided the guy in the whole was really nice and helpful.

Expect delivery dates to be cancelled. Waste time on phone only to be given incorrect information and sent back a forward to other departments unnecessarily. Don’t bother with contact forms/email, they never get answered. Customer services very poor and untrained and will give you the option to cancel as a solution

Greeted from entering the store and given full attention from start to finish. Assistant was friendly, honest, patient, knowledgeable and made me feel valued as a customer. I left feeling confident that I had made the right purchase. Assistant’s name was Larry.

Em the sales assistant made the whole experience perfect and she was so helpful. Thankyou Em

Not got the sofa yet but the salesman was very good.

Was very disappointed that we didn’t get free delivery as it was advertised on your website site and on tv at time of purchase. Advert VERY DECEIVING Need to be looked into 😡