From the moment we entered the store we were made to feel welcome and Darren was extremely helpful
and knowledagable with helping us choose the right sofa and chairs for our needs .

My fiancé and myself ordered 2 sofas in store (a three and two seater.) When we went in to pay the remaining balance a week later we found out the order was put through and 2 three seaters which we definitely did not ask for. Due to being outwith the 2 day amendment period this could not be changed which is very frustrating/disappointing. The order should have been correct in the first place and should not have needed to be amended.

If you are looking to buy a sofa from here make sure it’s what you asked for within 2 days so you don’t face any disappointments.

It was not an easy delivery for the delivery men but they still did a good job

Paul at Dundee was extremely friendly, knowledgeable and lighthearted. He helped us get the right product for our home and made the entirely process incredibly simple.

Really helpful advisor and great choice of sofas/fabrics!

Nothing like colour

I want to thank Paul with service he gave us at the Dundee store Ian macdonald

Paul was fantastic. Very helpful, not at all pushy with any sales but available whenever we needed him. Talked us through the product and sale with detail. Happy with the customer service.

Good customer service from Darren very informative about product and explained everything from order to delivery very helpful would recommend to friends

We bought a sofa last year, but was wrong choice for us entirely my fault,so back we went to pick another one, when we entered the store, Paul recognised us immediately don't know if thats good or bad,but excellent service from him, took his time to help us choose a new one and fingers crossed I've got it right this time, thank you Paul for your time and patience.

We purchased a new sofa from Poltrone Dundee branch today and I have to say, we received excellent customer service - right from the start Paul was able to take us directly to the particular type of sofas we were looking for. He was clearly very knowledgeable about the products; how they worked and the different fabric options. Can’t wait for delivery and thanks for the great customer service. Also very impressed with the whole shop and the way the fabrics are displayed.

Paul was superb at helping me choose the suite that was right for me and helping me choose the fabric I wanted.

Lovely store massive choice sofa and chairs very friendly staff Enjoyable shopping experience

Great service

Friendly and very helpful

Had to question my order later and was told to have the item I thought I was buying would involve an extra fee. I explained to the very nice salesman that the fault was his and the extra fee was waived and the order changed. Initially annoyed but then very impressed with the service. Haven’t received my goods yet.

My experience was good and the guy that we speaking too that served me was very helpful

Paul was very helpful and understanding when I was struggling to make a decision. He took the time to go over all the colour/material options. He didn’t pressure me in to making a choice. Just to many to chose from.

Paul talked us through all the myriad options, from seating layout to fabric selections and payment to delivery. Really excited to have the suite in our home amd can't wait to relax on it with the dogs.