poltronesofà - Dunstable Avis 

393
TrustScore 4.5 sur 5

4,4

White Lion Retail Park, Luton Road, LU5 4XZ Dunstable, Bedfordshire,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

We visited the store twice, At the first visit, we were shown a sofabed that fitted our requirements but we needed time to look at alternatives elsewhere. On the second visit we were able to view the... Voir plus

Noté 5 sur 5 étoiles

Simon and Nathan delivered our sofas today. Friendly, helpful and very considerate and careful about how they brought the 2 sofas into our small flat. One wrong sofa was originally delivered, but SC... Voir plus

Noté 4 sur 5 étoiles

Good notification from delivery team and set up was quick and easy. Very straightforward as I was expecting no surprises.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Walked into the shop had a look around at a few sofas, Nadeen then approached me asked if needed any assistance, he was very approachable, talkative, friendly, polite and professional. Able to answer... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Dunstable

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • White Lion Retail Park, Luton Road, LU5 4XZ, Dunstable, Bedfordshire,, Royaume-Uni

  • 01582 691460

4,4

Excellent

TrustScore 4.5 sur 5

393 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(393)

17 472 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Both men were very helpful and arranged…

Both men were very helpful and arranged delivery asap. Other items like the rug was delivered with the sofa. Both were kind and had a smile.

19 avril 2024
Logo de poltronesofà - Dunstable

Réponse de poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Noté 5 sur 5 étoiles

Amazing service in the store

Amazing service in the store

Very helpful sales assistant, all delivered same day and great savings

10 avril 2024
Logo de poltronesofà - Dunstable

Réponse de poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Noté 5 sur 5 étoiles

Harman was very knowledgable and…

Harman was very knowledgable and friendly. We felt that nothing was too much trouble and we could make selections that suited us.
The sofa is very comfortable and good quality at a fantastic price and was delivered so quickly. Would recommend

10 avril 2024
Logo de poltronesofà - Dunstable

Réponse de poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Noté 1 sur 5 étoiles

Not satisfied with the purchase

Not satisfied with the purchase. The information informed by sales team is not the same about product. Would like to return the product ASAP

8 avril 2024
Logo de poltronesofà - Dunstable

Réponse de poltronesofà - Dunstable

Good Morning Arjun,


I hope you are well and thank you for taking the time to leave us your review.


We are very sorry to see that you have rated us as 1* on this occasion.


Looking over your order I can see that the product was sold as seen in store and as per your order document the furniture is non-cancellable.
I have passed your details onto the store and asked that you are contacted to discuss this.


Kind Regards
Lynsey
Customer Experience | ScS

Noté 5 sur 5 étoiles

Very helpful and professional

Very helpful and professional

7 avril 2024
Logo de poltronesofà - Dunstable

Réponse de poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Noté 5 sur 5 étoiles

Very helpful understood we was on a…

Very helpful understood we was on a budget
Express delivery
Would highly recommend

7 avril 2024
Logo de poltronesofà - Dunstable

Réponse de poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Noté 5 sur 5 étoiles

Very helpful assistant

Very helpful assistant, he was courteous and got me a very good deal

1 avril 2024
Logo de poltronesofà - Dunstable

Réponse de poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Noté 5 sur 5 étoiles

Good experience at ScS

I had a good experience at ScS over the weekend. I was on the hunt for a new sofa and Harmanpreet was very attentive and her customer service was above and beyond. I decided to buy the sofa and getting it delivered next weekend.

16 mars 2024
Noté 5 sur 5 étoiles

no pressure sale

salesman was very friendly it was a no pressure sale, we were given time to allowed us to make the correct decision.

very informative about the products you sell

4 mars 2024
Noté 5 sur 5 étoiles

Upon entering the store my wife and I…

Upon entering the store my wife and I were immediately made to feel very welcome by Abz. He discussed our specific needs and showed us all the sofas that he thought we'd like. There was no pressure and nothing was too much trouble for Abz and his trainee Harmanpreet. After being offered a discount and cup of tea we bought a lovely sofa suite. I'd thoroughly recommend ScS Dunstable.Mark and Sarah Spinks.

3 mars 2024
Noté 5 sur 5 étoiles

The guys in store where great

The guys in store where great, so we're the delivery guys, everyone we came into contact with were amazing, very helpful and friendly. Ever so accommodating. Only issue I need to raise with scs is the sofa has a rip at the bottom, not sure where along the way that occurred.

1 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Ajez was really helpful and supportive…

Ajez was really helpful and supportive when my mum and I visited the SCS outlet store last weekend .
He was very informative and made the whole process smoother even arranging same day delivery which was fantastic !

18 février 2024
Noté 3 sur 5 étoiles

Incorrect statement made in sale

Very attentive and super keen for the sale. Came across. Stated on numerous occasions that all SCS couches were pocket sprung, even jumped on the pocket sprung demo block. Asked the young sales person to confirm my saten power recliner chair and 2 seater recliner sofas were pocket sprung, he confirmed this on many occasions! Guess what, they aren’t , simple thin layer of foam with serpentine spring. After a few days the chair foam lost its firmness. The support was a major selling point and I believe this was intentionally mis sold, as you can’t make broad statements without that knowledge. I will never use scs again, I would return under the consumer rights act, but it’s more hassle than it’s worth and I wouldn’t have a chair. Not happy! Given 3 stars due to the time he spent and the effort to get a good price

2 février 2024
Avis spontané
Logo de poltronesofà - Dunstable

Réponse de poltronesofà - Dunstable

Good Morning Brent,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.

We are very sorry to see that you are disappointed with the furniture and feel that you were mislead when the order was placed.
This is not the experience that we would expect for our customers and apologise for any upset caused.

I have passed your review onto the store to take a look over.

Many thanks,
Lynsey - ScS Social Media Team

Noté 5 sur 5 étoiles

Fantastic service in SCS

Fantastic service. Abz gave us the support needed and was very helpful. Sofas were delivered as promised on the same day. Delivery crew were super. They set up the sofas and placed it in the room we wanted.

28 janvier 2024

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