poltronesofà - Glasgow Fort Avis 

1 700
TrustScore 4.5 sur 5

4,5

Unit 4 Block 1 Glasgow Fort Shopping Centre, Auchinlea Way, G34 9DL Glasgow, Lanarkshire,, GB


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Lisez les avis des autres

Noté 4 sur 5 étoiles

Assistant Derek was very helpful on my first visit. I then returned with my daughter and he remembered my visit. He was extremely patient answering all our questions. He even continued helping us a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Friendly staff at the fort in Glasgow. Gave me plenty of choices and my sofa should come within 6 weeks but the computer was saying otherwise, they made some calls and figured out how to correct the s... Voir plus

Noté 5 sur 5 étoiles

I had a great experience and Z the salesman at the Fort Glasgow branch he was really helpful and was able to sort an issue before it became a problem. I had sized my couches wrong but thankfully was w... Voir plus

Noté 5 sur 5 étoiles

The main thing that made our experience good was the sales assistant. He was excellent and was able to judge exactly how attentive to be. He gave us space to browse/disuss yet was immediately on han... Voir plus


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Glasgow Fort

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Unit 4 Block 1 Glasgow Fort Shopping Centre, Auchinlea Way, G34 9DL, Glasgow, Lanarkshire,, Royaume-Uni

  • 0191 731 3300

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,5

Tous les avis

(1 700)

18 308 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Absolute scam

Please do not use scs
My sofa was supposed to be delivered today has not no tracking tried calling 3 different numbers all ignoring i will be cancelling the order as they are in breach of contract please do not use this company no customer service at all read negative reviews
Wow passed my details to Glasgow fort when I spoke with a sales person last night he said its nothing to do with the store and today was refused a manager so left a voicemail cancelling my order

10 décembre 2025
Avis spontané
Logo de poltronesofà - Glasgow Fort

Réponse de poltronesofà - Glasgow Fort

Good Morning Veronica,

Thank you for taking the time to leave us your review, I hope you are well.

First of all I am very sorry that your delivery did not arrive as expected and for the difficulty experienced when trying to contact us about this.

I have passed on your details to the Glasgow Fort store to make them aware and ask that they reach out to you as soon as possible to discuss this further.

Please accept my apologies for any inconvenience caused.

Many thanks
Lynsey - ScS Social Media Team

Noté 1 sur 5 étoiles

Ordered very expensive corner sofa

Ordered very expensive corner sofa, delivery date confirmed ……. Not delivered ……… phoned new date given not delivered …… phoned again, new date given not delivered. Last phone call was told ‘you could hire a Luton van and collect it yourself😡NEVER EVER USE THIS COMPANY shocking service. Incase your wondering STILL NO SOFA AGHHHHHHH

3 décembre 2025
Avis spontané
Logo de poltronesofà - Glasgow Fort

Réponse de poltronesofà - Glasgow Fort

Good Morning James,

Thank you for taking the time to leave us your review, I hope you are well.

First of all I would like to apologise that your delivery has not gone ahead as expected and that your dates have been changed.

I can completely understand any frustration regarding this as it is not the service that we would expect for our customers.
As your order number is not included I am unable to locate your order and advise further.
Should you require any help you can contact the store directly on 0141 773 5210.

Kind regards
Lynsey - ScS Social Media Team

Noté 5 sur 5 étoiles

Great Service!

The ordering and delivery process was excellent. I was kept up to date with the delivery time from start to finish. This helped me organise to allow delivery and installation to happen seamlessly. Thank you.

20 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

SCS very professional experience.

New suite delivered on time with a pleasant delivery team professional company photos taken to ensure no damage to property or the furniture.Both of the delivery team could not do enough to ensure that we were happy with our new furniture and where it was placed ,now couple this with the staff in-store at point of sale and indeed a very pleasant place to do business especially when you consider that we were kept informed of expected delivery date by both text email and phone call.Well done to all SCS and contracted delivery staff working in perfect harmony.

19 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible

Great help in the shop until your couch doesn’t get delivered then they just pass the buck “ we don’t have anything to do with the distribution centre you’ll need to call them” got there money out of us so they don’t care, waited 12 days late and even when they did deliver it they only came with half the couch thinking we already had the other half and had to go back and get it, terrible service won’t get my money again

31 octobre 2025
Avis spontané
Logo de poltronesofà - Glasgow Fort

Réponse de poltronesofà - Glasgow Fort

Good Morning,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.

I am very sorry to read about the issues that you have come across and can appreciate how frustrating it must have been for you, especially when the full order did not arrive on delivery.

Please accept my apologies for any inconvenience caused.

Kind regards,
Lynsey - ScS Social Media Team

Noté 3 sur 5 étoiles

The waiting time for the suite to be…

The waiting time for the suite to be delivered it took 5 weeks.
The delivery was good.
Service in the shop was very good.

12 novembre 2025
Avis spontané
Logo de poltronesofà - Glasgow Fort

Réponse de poltronesofà - Glasgow Fort

Good Morning Tam,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.

As all furniture is made to order this does come with an estimated lead time for delivery, I am very sorry if this took longer than you may have hoped for.

I am pleased that you were happy with the service from the delivery crew and and the team in store and will certainly pass on your comments.

Kind regards,
Lynsey - ScS Social Media Team

Noté 5 sur 5 étoiles

Scs @ glasgow fort

Scs @ glasgow fort . Best customer service and knowledge of the sofas. Fiona was wonderful 10/10 helped up choose the right sofa for our needs. Such an asset to the company , friendly and knowledgeable. Thank you Fiona

4 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Thank you Emily at Glasgow Fort!!!!

Just wanted to say a massive thank you to Emily at the Glasgow Fort. She went above and beyond to show me fabric samples, and each and every couch option (I wanted a pull out sofa day bed) that was available. All this and because I’d made an accidental online order, she did it with no hope of commission. Truly a kind wee soul who calmed me down after my accidental order and made me feel at ease about everything. I will definitely be buying a couch through SCS again and it’s down to the staff at Glasgow Fort!

28 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Thank you Emily!

We had a great experience at SCS Sofas Glasgow Fort yesterday and were very pleasantly surprised at the quality and range of sofas esp in comparison to other furniture stores that we visited the same day. After much intense deliberation we picked one of two favourites, but best of all was Emily who helped us, she was so friendly, professional and patient that she made it memorable for great in store service too 😊 thank you. Now just to see if the sofa goes up the stairs…

26 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fiona was great!

Fiona was great. Genuine Knowledge and very personable without being too "salesy". Gave us time to consider options.

18 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

Fiona was incredibly helpful and friendly. We came just for a look and left with new sofa! The quality of the furniture looks great and price was very reasonable.

4 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Top Drawer Service and a Great Deal!

We recently popped in to purchase a new sofa and were served to the highest standard by Z - he was friendly, polite and incredibly knowledgeable. It meant that we left having purchased a lovely sofa, got a fantastic deal and were incredibly satisfied - thank you Z!

14 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

My wife was by herself when the sofas were delivered. The men could not have been more helpful and placed the sofas exactly were she wanted in the Livingroom.

8 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

SCS Fort

Fiona was so helpful with our purchase. Made the full experience so smooth and seamless. Emily also helped us pick the couch we wanted. Couldn’t recommend enough.

6 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent store and staff

Made to feel very welcome by Gavin. Allowed to browse freely without feeling like staff were at you. Store was cool and calming. Great choice of products and Gavin was extremely knowledgeable. Fiona was lovely and made us feel at ease and nothing was a bother.

6 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Absolutely shocking waiting in on my…

Absolutely shocking waiting in on my delivery from 7:00am to 7:00pm not once not twice but this is the third time I’ve waited in all day and took another day off work with no sofa! I am self employed and I’ve lost three days wadges.. also my old sofa has been taken away so nothing to sit on why they can’t be honest about delivery is beyond me! Have no idea when or if my sofa will show up! No communication or contact do not order from SCS

5 septembre 2025
Avis spontané
Logo de poltronesofà - Glasgow Fort

Réponse de poltronesofà - Glasgow Fort

Good Morning,
I am very sorry you have had issues with your delivery.
Can you please send your details over to socialmedia@scs.co.uk so we can look into this for you.
Can you please add your order number, postcode, delivery address and name so we can locate your account and assist further.
Alternatively please use the link to locate the store telephone number where you purchased and they will be happy to assist : https://www.scs.co.uk/stores/
Once again i do apologise for the inconvenience.
Thank You
Carly
SCS Social Media Team

Noté 5 sur 5 étoiles

Fiona needs a pay rise!! SCS Glasgow Fort team were exceptional!

Fiona from SCS team at the Glasgow Fort made our experience of buying a new sofa enjoyable and easy!!

Nothing was a bother!

The reception we received from all the team at Glasgow Fort was welcoming and friendly (from the heart). Fiona was especially attentive and sorted out everything for us. Could not have hoped for a better experience. Looking forward to the sofa arriving!!

23 août 2025
Avis spontané
Noté 5 sur 5 étoiles

The SCS sales team at Glasgow Forte…

The SCS sales team at Glasgow Forte went above and beyond helping me select my settee. They helped me set up the finance and even manager stayed late to get everything set up. My settee arrived today and the two delivery men were amazing as well. Well organised delivery with good tracking of their arrival time. Build up settee and made sure I was happy before they left nothing was a bother really pleased with SCS from start to finish.

Mrs Violet Black

14 juin 2025
Avis spontané

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