I ordered a cream sofa in December. I was sent a teal one. Eight months later, I still do not have a matching, correct product.

What followed the initial error was a succession of failures so extraordinary I still cannot quite believe they happened:

Damage to my communal hallway and my neighbour's door during the first delivery attempt - scraped walls and a huge gouge down the door - in a property I had only just moved into.

The order arrived mismatched from the outset: the correct arms were sent, but paired with the wrong body.

A redelivery booked for 28 January that never arrived, with no notice and no explanation.

Repeated unanswered calls to the distribution centre - including attempts made by ScS's own customer service, who also could not reach them.

A second delivery on 6 February that the crew refused to complete, having parked too far away and arrived without the equipment required for the job.

Repeated assurances that the matter had been escalated to an area manager who never once made contact.

Confirmation in March that the distribution centre had lost the sofa entirely.

In an effort to resolve matters amicably, I offered to keep the wrong (teal) sofa and simply take matching teal arms - sparing everyone the removal of one sofa and the delivery of another, and avoiding further damage to my property. This was, incidentally, the very sofa ScS had tried to sell me at a discount. When the arms finally arrived, they too were the wrong colour.

Throughout, the burden of resolving ScS's own failures fell to me. I was left chasing updates, coordinating between a store and a depot that did not appear to communicate, and receiving conflicting information about how the matter would be resolved. What should have been a simple exchange became a eight-month exercise in managing a company's logistics on its behalf - and even when I bent over backwards to make it easy for them, they still managed to send the wrong colour.

I will acknowledge that Kris at the Glasgow branch was courteous and candid - he described the situation himself as "embarrassing" for a business of this size. I do not doubt his sincerity. But individual goodwill cannot compensate for an operation that dispatches the wrong product, fails to deliver, damages a customer's home, loses the order, and then - given a second chance to send a single correct part - gets that wrong too.

It is now the end of July, and I am left with a sofa that has a teal body and cream arms. For a purchase of this value, the standard of service has been indefensible, and the casual manner in which it has been handled is, frankly, worse than the errors themselves.

I would advise anyone considering ScS to look elsewhere.

Salesman extremely helpful, fully explained everything and very pleasant

We wheir not interested in buying a sofa but with Steve's help we purchased a 3 seater and a 2 seater. We just now hope that when we receive the sofas that the service will be as good and the sofas looking stunning.

Quick and efficient delivery and delivery staff courteous and helpful

Very friendly and homely

We were constantly updated regarding the date and time of delivery. The delivery guys - John and John - were extremely pleasant, helpful and professional. They ensured chairs were placed exactly where we wanted them and that recliner controls were fully understood. They removed all packaging. Excellent delivery service in every way. Thank you!

Friendly greeting when I entered the shop. The manger listened to me and what I was looking for. Professional & knowledgeable within 20 mins I was signing on the dotted line. Follow up phone call with delivery details. EXCELLENT.

From the moment I entered the store, the salesman was very attentive, knowledgeable, helpful and patient. I have trouble with mobility but he showed great understanding and didn't try to hurry me along. A great experience.

Staff and service was brilliant. Salesman was spot on explaining everything about our purchase and we felt at ease in the shop. Would definitely recommend to family and friends

Great service, fantastic sofas , brilliant prices & friendly staff. No harassment to buy.

I was given some advice about the items I was interested in and then left to browse around the store till I picked the suite I liked ,no harassment all very friendly.

Purchased a new sofa from the Clydebank store in June with a delivery estimate of mid August. Sales process was perfect for me. I wasn't followed around the store by sales people and the salesperson was very helpful when needed. The sofa arrived yesterday, a few weeks early, which I was delighted with. Delivery experience was fantastic, with good communication and delivery tracking service on the day of delivery. The delivery drivers were excellent too, very attentive and helpful. New sofa is extremely comfortable and everyone has commented on how lovely it is. Would definitely recommend.

The delivery boys were fantastic helpful in every way

Time slot given - was 3 hours later

3 seater was in two sections. Not put together properly and had to get our son round to join them up. Too heavy for us to do it

The staff were very knowledgeable, friendly & helpful. We only popped in for a look but the atmosphere was very comfortable & welcoming we ended up buying

Went in to get price confirmation of a 3rd 3 piece sofa. Got a display piece instead the gents in shop were amazing

I visited the shop at Great Western Road retail park the shop assistant Neil was very helpful I was looking for a recliner chair and he showed me a few options I eventually picked out the Bellaria push back armchair ontano blue 540 can't wait to get this chair as it was very comfortable would highly recommend this shop.

was Tom. He was very informative and extremely helpful