After having trouble with the delivery van, the depot organised a back up vehicle. This caused a delay on the delivery time quoted. However, we were informed of the later arrival time and with the o... Voir plus
Établissement
Changer d'établissement15 Queensgate Centre, Edinburgh Way, CM20 2DA Harlow, Essex,, GB
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Lisez les avis des autres
Original sales experience excellent, but long wait for delivery was disappointing, when sofa arrived, installation was smooth and men polite. However, media consul hasn’t worked at all.Again very disa... Voir plus
L'entreprise a répondu
Apart from a glitch in which the lead for the sofa wasn’t connected properly and therefore the recliners didn’t work I did email your customer care about it then I checked and realised part of the lea... Voir plus
Ajit the person who served us was very professional in his approach to dealing with us and very knowledgeable. He did not put any pressure on us to make a decision straight away. We left the store and... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Harlow
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
15 Queensgate Centre, Edinburgh Way, CM20 2DA, Harlow, Essex,, Royaume-Uni
- 01279 630130
4,5
Excellent
2 k avis
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Brilliant service
They arrived on time, polite and friendly. Couldn't have asked for better service. Would definitely recommend.
17 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Original sales experience excellent
Original sales experience excellent, but long wait for delivery was disappointing, when sofa arrived, installation was smooth and men polite. However, media consul hasn’t worked at all.Again very disappointing and annoying! Contact with staff originally was positive but when had to make several more calls to be told engineers wait for parts could take 12 weeks, heartbreaking!
14 juillet 2026
Réponse de poltronesofà - Harlow
Good Morning Mr Page,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about the concerns that have been raised with your furniture and can completely understand how disappointing it must be for you.
This has been raised with the technicians at Emmiera, and the required part is on order however I apologise that the lead time is longer that we both may have hoped for, rest assured that as soon as the part is available Emmiera will be in touch to resolve.
I can see that a refund has been agreed also which will be actioned once the repair has been completed, and you are happy that this is rectified.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Eccellent customer service
11 juillet 2026
Was made to very welcome and…
Was made to very welcome and professionally looked after.
9 juillet 2026
The service was exceptional
The service was exceptional, such friendly staff, and we are excited to try our new sofa! I believe the main person we spoke to was Andrea
7 juillet 2026
First time customer
Service at the store (Harlow) was excellent. Friendly and helpful staff.
Delivery and installation was excellent. We were kept well informed on the day of the delivery, although this was rescheduled from the original date due to "technical difficulties"! Great service from the delivery team
Online account once order placed was not great!
7 juillet 2026
Réponse de poltronesofà - Harlow
Good Afternoon Michael,
I hope you are well and thank you for sharing your feedback.
I am pleased that you found the team in store to be friendly and helpful on your visit and were kept informed regarding your delivery.
I am sorry that this did need to be rescheduled and apologise for any inconvenience it may have caused.
Thank you for your order with us.
Many thanks.
Poltronesofa at ScS
Social Media Team
Looking to buy a sofa?
An extremely professional salesman, very knowledgeable and inspired confidence in the sofa we purchased.
3 juillet 2026
Great service helpful staff
3 juillet 2026
KEPT INFORMED WHEN DELIVERY COMING
KEPT INFORMED WHEN DELIVERY COMING. 3 NICE GUYS WHO WERE EFFICIENT AND HELPFUL. MADE IT LOOK EASY SO VERY GOOD AT THEIR JOB. VERY IMPRESSED WITH SERVICE
5 juillet 2026
Start to finish polite kept me updated…
Start to finish polite kept me updated Al way through
3 juillet 2026
Always kept up to date on timing.
Always kept up to date on timing.
Delivery team impeccable in their timing, communication, politeness and cleanliness.
1 juillet 2026
After having trouble with the delivery…
After having trouble with the delivery van, the depot organised a back up vehicle. This caused a delay on the delivery time quoted. However, we were informed of the later arrival time and with the offer of glasses of water all round the three delivery men completed the job quickly and efficiently.
Well done the lads. I am an ex transport manager for a department store and I know what this service to customers is all about. Thank you. A J Baggie
20 juin 2026
Apart from a glitch in which the lead…
Apart from a glitch in which the lead for the sofa wasn’t connected properly and therefore the recliners didn’t work I did email your customer care about it then I checked and realised part of the lead to come undone. I reconnected it is working fine. I’m very very happy. The guys were very efficient and touched up after themselves thank you very much.
25 juin 2026
Lady that served us was so lovely.
Lady that served us was so lovely.
First we had a gentleman that was not great in a rush and could not be bothered.
Then we went back because this lady served my daughter and I wanted her she was patient and good this was In Harlow shop
24 juin 2026
Réponse de poltronesofà - Harlow
Ciao Ruth,
I hope you are well and thank you for taking the time to leave us your review.
We are pleased to see that you had a positive experience and found the lady in store to be patient whilst assisting you with your purchase.
We appreciate your feedback regarding the initial service and found this to be rushed and I will certainly pass on your feedback to the store.
Thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Réponse de poltronesofà - Harlow
Ciao Mr Oteng,
Thank you for your review.
We’re pleased to see that you were happy with the choice of fabrics on your recent visit.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very good service delivery on time very…
Very good service delivery on time very helpful great customer service they called before arrival 10-10 great service
20 juin 2026
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