I was told I would be contacted in 7-10 days regarding sofa/chair due to being faulty no one been in contact went to j9 was told someone would call guess what no call went to j9 the next day told someone would call guess what no call went to j9 again told someone would call you guessed no call. For 3 days someone is supposed to be calling me and also calling me today still nothing. Absolutely no customer care all sitting around chatting no apology for no contact by phone/email only correspondence I’ve received is for payment 😂😂😂😂

Well couldn't of asked for a better experience buying our new sofa from SCS ...
Lee our sales assistant was absolutely fantastic! Lee wasn't one of those pushy irritating sales assistant.. he really was friendly and extremely helpful making sure we understood everything double checking every detail ... Lee helped us choice the right combination and colour for our needs making the whole experience simple and stress free ... extremely thankful for that I would 100% recommend SCS thank you Lee

Lee was great. Really helpful and informative but not at all pushy. Plus he makes a great brew. Really happy with the service.

First rate visit to store, not pestered by staff instead helped through the process to make the right selection of furniture.

Great communication - pleasant friendly delivery guys who got the job done quickly and efficiently - fantastic service - thank you!

Myself and husband were looking at new sofa suite. Lee was so pleasant and informative. We were so impressed we did end up buying 2 sofas. It was a really lovely experience. Lee went above and beyond, he wasn’t pushy like a lot of sales people. He gave us time to think chat and decide on exactly what we wanted. Even after we left my husband kept saying how nice Lee was.

A lovely sales lady from Cardiff in your Wednesbury store was very helpful, and not at all pushy

No faults with service gentleman most polite

Bal who helped us was very efficient I hope that the after sale will be just as good

Was helped by Brenda was very helpful told us what material sofa came in colour it came in could not have asked for anyone better put us at ease would ask for him if ever we need anything again

Your employee instore couldn’t have been any more helpful. Think he was named Bal. He’s a credit to you. Good variety of sofas and price ranges too.

SCS drivers Kevin and Paul very polite and friendly they both went out of their way to make sure the armchairs were able to be delivered as a bit of a tight squeeze did an excellent job of removing all packaging and left no rubbish behind. Definatly a 5 star service, thank you

Extremely disappointed with SCS . I am following up with SCS since January 2025 for issues in our sofa. Tried contacting several time dropped emails no response. Last week I personally went to the wednesbury shop, it took us 1 hour long drive . We were assured that within 72 hours I will receive call to resolve the issue however I am still waiting to hear from them.

I paid £3500 for the sofas and this is the customer support that is being offered.

Still trying the customer care while writing this review and I am in the queue since last 1 hour.

My sofa should be ready by February and now it’s said to be April!!

I purchased a sofa from scs 14 months ago and the sofa developed a structural failure. I purchased a warranty on the sofa so I contacted castelan who the warranty was with. The policy sold is not worth the paper it's written on nothing is covered in the warranty proper micky mouse company there reviews are one star only so don't waste your money on a warranty that will not exist

MY experience, extremely disappointing and distressing with SCS Wednesbury, which has been one of the worst I’ve ever encountered.
I placed an order for a sofa with the understanding that it would be delivered on the 6th of December, as promised by your team. However, as Christmas approached, I was never informed that this delivery would not be happening, leaving me in a difficult and upsetting situation. No one from SCS bothered to inform me that my sofas would not arrive before Christmas, and as a result, I was forced to cancel my holiday dinner plans, which was deeply disappointing for me and my family.
I have called SCS customer service multiple times to try and resolve this issue, but each time I was told someone would contact me, yet no one ever followed up or provided any useful information. I find this lack of communication completely unacceptable and frustrating.
As a NHS medical worker, I have had to sacrifice my lunch breaks every single day just to get in touch with your customer service team. This has not only affected my personal time but, more importantly, it has impacted my ability to provide proper care for my patients. This situation has caused me a great deal of stress, and the emotional toll has left me in tears.
I am incredibly disappointed with the complete lack of professionalism and customer care shown by SCS Wednesbury. It has been a horrible experience, and I sincerely urge others to avoid dealing with your company. Lastly, Sofas arrived now ::) which I like them but the amount of stress and frustration I am gone through is not worth. ohhhh yeh to make me more stupid they gave me 5% discount as well.

2 great lads no messing about, cheers Steve and mark

Loved the fact that all staff didn’t bombard you on arrival ! Very friendly and professional ! Knowledgeable on all products and brought the best sofa ever ! Thankyou

Fantastic experience in store. We visited on three occasions to view and price the sofa when we finally decided and ordered the sofa the process was smooth. We’re looking forward to receiving our furniture when completed. Special shoutout to Jake who was very patient and understanding with us on every visit!

Kevin & Paul did an amazing job on delivering our sofa and so happy with the service.