Sofas arrived on the date provided but delivery time kept changing on the day, so ended up staying in all day as they arrived at 6.30 pm instead of the 3pm quoted at first, the delivery men were lovel... Voir plus
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Établissement
Changer d'établissement2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB
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Lisez les avis des autres
Very helpful and informative when in the store. This kept us interested in the sofa we first took a liking to, but didn't want that material finish. Kept informed of progress and delivery with an ef... Voir plus
Pleasent expreince from purchasing to delivery. Sales people were infomative and easy to deal with, answered all queries. Delivery team were caring and efficient. Only downside is they do not offer r... Voir plus
The staff at the shop were very helpful the men who delivered the suite were very good The issue l had was the communication from the company Having received a text on 15th July to inform me that t... Voir plus
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À propos de l'entreprise
À propos de poltronesofà - Junction 9
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, Royaume-Uni
- 0121 506 1760
4,6
Excellent
2 k avis
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Further to our meeting today 4/7/2026…
Further to our meeting today 4/7/2026 with suki the store manager we are very disappointed with the result we ordered 2 2 seaters recliners and sunny the sales man ordered us 2 3 seaters we went in the store today and was point blankly told there was nothing we could do as we didn't point out the mistake within 72 hours we pointed the mistake out as soon as it was delivered he wouldn't give us head offices number just said ring complaints who we rang Friday and Wendy called my husband a liar totally unprofessional customer service from your Wednesday store manager very condescending we are going to look at our legal standing and are going to speak to consumer rights
2 juillet 2026
Réponse de poltronesofà - Junction 9
Good Morning Mrs Waite,
Thank you for taking the time to leave us your review, I hope you are well.
I am sorry to see that your furniture was not as expected when this has arrived with yourself.
As the order is not in your name I am unable to discuss any order information however we do advise for customer to check over the order documents as any changes must be reported within 48 hours of being placed.
I apologise if the outcome is not what you may have hoped for and if you have any further questions we would advise for the account to reach out to the store, on 0191 7313300.
Kind regards,
Poltronesofa at ScS
Social Media Team
Perfect delivery
Perfect delivery. From the messages and emails up to the delivery day. Was given a time slot that was adhered to. Also delivery driver rang giving me a 5 minute eta. Delivered and Installed very quickly and took away excess packaging. Very pleased with the all round performance of the company. 😀😀
4 juillet 2026
Good delivery very pleasant delivery…
Good delivery very pleasant delivery men good quality sofa very happy with my purchase.
2 juillet 2026
Fantastic service from beginning to…
Fantastic service from beginning to end.
Helpful, knowledgeable staff in store, the gentleman who spoke with us was so friendly!
Delivery staff were great!
30 juin 2026
Brandon was excellent in Wednesbury…
Brandon was excellent in Wednesbury showroom. Answered all our question for our sofa purchase and steered us to the best price deal and a sofa that met all our needs
24 juin 2026
I was kept updated through all the…
I was kept updated through all the delivery process. Very professional delivery men. Couldn't fault anything.
30 juin 2026
Looked around no one bothered you asked…
Looked around no one bothered you asked for advice and the sales person was very helpful
20 juin 2026
Our experience
Very welcoming without being pushy , informative , Bal dealt with our order , nice man . Thankyou now awaiting our furniture , will look forward to giving a 5 star when it arrives .
23 juin 2026
Réponse de poltronesofà - Junction 9
Ciao Jennifer,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us and were happy with the service from Bal in store.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and welcoming.asking what…
Very helpful and welcoming.asking what sort after and best for wot want for living room. Staff was very polite and very helpful aswell
19 juin 2026
Very friendly & knowledgeable staff
Very friendly & knowledgeable staff. Helped us with the right choice of furniture
2 juin 2026
Excellent service
Excellent communication prior to delivery. Furniture was delivered on time and seamlessly. Staff were extremely friendly and efficient. Sofa and chair is beautiful. Would 100% recommend.
20 juin 2026
Lee was excellent and vey helpful
Lee was excellent and vey helpful. Excellent service all round
13 juin 2026
A1 service.
A lovely, polite man served me. I didn't feel pressured into buying, he was very professional.
11 juin 2026
Réponse de poltronesofà - Junction 9
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Fab experience
Brendan was a pleasure to deal with not pushy at all and explained everything thoroughly!He is a Credit to SCS!
9 juin 2026
Arrived at given time
Arrived at given time, didn’t take long to put it all together, pleasant and efficient
10 juin 2026
Not Dissapointed
We waited for our new suite and was not disappointed when recieved.
So far loving the experience especially with the electric recliner design fitted.
Thanks SCS - Poltronesofa.
27 mai 2026
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