We originally ordered our sofa the 11th of November. For delivery 27th of December. However the delivery time and date changed four times.we later found out this was due to the manufacturer not having the fabric for our sofa. No one notified us about any of the delays. And we struggled to get hold of people to talk to for help. We finally had the sofa delivered the 28th of February, to find that one section of our corner sofa was a complete different colour. We are not happy with the service we were provided or the time it has taken. We are now waiting for this issue to be fixed and will have to have a complete new sofa.

Visited SCS Kidderminster in December 24. Ordered 2 lovely 2 seater settees.
The sales girl was lovely and although new to her job, she was very knowledgeable and nothing was too much trouble.
She explained everything and told us delivery would be March but could be sooner.
On 28th February our suite arrived.
The delivery men were very polite and quick at installing our suite.
All done within 20-30 minutes

We absolutely love our new suites.

I would highly recommend SCS for quality and service.

Sales were excellent in store and delivery team were excellent too . Friendly, helpful, good advice.
Delivery team did as promised kept us up to date with date and delivery times. Plus link to track on delivery day. Brilliant. Friendly helpful nothing too much trouble. Brilliant team. Thank you Ian and Paul.
Few issues we feel
1. Tracking status prior to delivery was faulty
2. 3 months delivery we were told hoping for sooner however just within 3 months

Purchased a sofa from SCS at Kidderminster. Spoke with Nick who was very happy to assist me.
All in all a great experience, sofa delivered in time, perfect.

Isabella was lovely and helpful, we had 4/5 people with 2 tape measures to help us see how the sofa would look in our size living room overall everyone was welcoming and easy to talk to

Great customer service. Stephanie was very helpful and knowledgeable. Spoke to the manager who could not do enough for us.

Fast and efficient excellent delivery 👌

My husband and brought a sofa and chair today.
Isabella served us she made us feel at ease she was very polite pleasant and patient with us while we chose colours and fabric. This is we give 5 stars to Isabella. Thank you for your support today.

Quick efficient service all explained plainly

The delivery experience was excellent. We were kept informed of the whereabouts of the vehicle from 7am.
The two delivery men were great: respectful of our property, efficient and pleasant.

I disliked the hard sell tactics. I would have preferred to have walked around to look at what was available, but every minute we were followed and prescribed.

Our visit to the Kidderminster store was pleasant. We were greeted by a young lady who was very helpful throughout. Her name was Stephanie who I believe had not worked there for long. She was extremely knowledgeable. We were offered Tea or Coffee.

Excellent sofa, excellent customer service - thank you Alice for your patience and expertise

alice gave us excelllent adviceand nade our purchase easy.very good sales person

Great service from the staff at the Kidderminster branch. Both the store manager an sales lady Isabella were extremely helpfully in helping us choose exactly what we wanted.
Thank you
Kerry Gordon

Excellent experience from order to delivery.
Ian & Paul were very quick snd thorough, removed all the packaging and positioned as required.
Would definitely use them again.

Customer service excellent. Matt helped us with our purchase today. Very informative and supportive. However, after returning home and recieving all the revelent purchase emails we noticed that we have been charged £119.00 delivery charge. Unfortunately, we were not informed of this charge. If we had been told about the £119 delivery charge then as the items that we are purchasing is only a swivel chair and stool we would of collected from store. Or not gone through with the purchase. Feeling very let done and mis-informed.

Visited SCS Kidderminster today, I couldn’t have been happier with the service provided by Isabella. I walked in the shop where I was professionally greeted by her, I discussed with her exactly what I wanted and in what colour. Immediately Isabella directed me to my perfect sofa !! I purchased there and then !! The complete experience was fantastic from start to finish. Thank you SCS and more importantly, thank you to the wonderful sales assistant Isabella. ☺️

Brilliant really happy with customer service. Got my sofa what I love just can't wait for it to arrive 🤗

Staff very helpful and professional