poltronesofà - Livingston Avis 

1 977
TrustScore 4.5 sur 5

4,5

Unit 2A Almondvale North Retail Park, 0, EH54 6RQ Livingston, West Lothian,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Visited the store on Saturday staff were great very helpful no pressure sales just information and advice. Returned on the Sunday spoke to the same member of staff (john) and got exactly what we requi... Voir plus

Noté 5 sur 5 étoiles

Baillie provided great service. From a warm welcome at the door to taking the time helping me understand the process, answering all my questions clearly and designing a sofa that suited my needs. High... Voir plus

Noté 5 sur 5 étoiles

We visited the SCS in Livingston Scotland. The lady we dealt with unfortunately I can’t remember her name was very very knowledgeable about each of the products we looked at. She was very helpful and... Voir plus

Noté 5 sur 5 étoiles

From the day I ordered my suite, everything was done really well. My suite is beautiful and was delivered 2 weeks before the delivery date I was given. The 2 boys who delivered were fast and very effi... Voir plus


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Livingston

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Unit 2A Almondvale North Retail Park, 0, EH54 6RQ, Livingston, West Lothian,, Royaume-Uni

  • 01506 407770

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,5

Tous les avis

(1 977)

17 849 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Sofa sales, done correctly.

A warm greeting and the offer of a coffee, what's not to like. The showroom looks fantastic and is clearly looked after.
I dealt with John, who was professional, courteous and very knowledgeable. Nothing was rushed or pressurised. This is how sofa shopping SHOULD be. Davvero impressionante.

1 mai 2026
Noté 5 sur 5 étoiles

Lorraine in Livingston is absolutely…

Lorraine in Livingston is absolutely wonderful, and a credit to your store. She was so friendly and clear about what certain labels meant in relation to fabrics straight away. Genuinely happy to help and was on hand as opposed to being pushy. Super friendly, and we left with the perfect suite. Thanks, Lorraine and team, all the best! X

3 mai 2026
Noté 1 sur 5 étoiles

Mis-sold Warranty

Mis-sold Warranty, bought a couch and the salesman just lied through there teeth. 1 year later upon making a claim for a warranty I was told this wasn't the case and have been paying extra for no reason.

2 mai 2026
Avis spontané
Logo de poltronesofà - Livingston

Réponse de poltronesofà - Livingston

Good Afternoon,

Thank you for your comment.

We are sorry to hear your comments. All our customers receive confirmation of their warranty certificate along with information showing everything which is covered within their warranty which they had purchased. It is advised for all customers to read through all the paper work for their purchased.

Thank you
Poltronesofa at ScS

Noté 5 sur 5 étoiles

I never at any stage felt under…

I never at any stage felt under pressure ..the guys were very patient and answered every question i threw at them ...great range and although some sofas were pricey i did find something really good to fit my budget

20 avril 2026
Noté 5 sur 5 étoiles

Our experience was exceptional due to…

Our experience was exceptional due to the support from Lorraine who went above and beyond customer service.
Her product knowledge and inspiration was amazing. We ended up selecting a sofa that we hadn’t even considered.
She dealt with my mother in law with respect and catered to what she needed. Can’t praise her enough.

18 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Delivery drivers were unable to build…

Delivery drivers were unable to build sofas, had no tools or clue what they were doing, been left with 1 sofa half finished and 1 not built at all, waiting on after care team to come and finish the job, absolute joke.

18 février 2026
Avis spontané
Logo de poltronesofà - Livingston

Réponse de poltronesofà - Livingston

Good Afternoon Janice,

Thank you for taking the time to leave us your review, I hope you are well.

Please accept my apologies for the issues experienced regarding your delivery and that they crew were unable to assemble your furniture as expected.
We can completely understand your frustration as this is not the service that we would want for any of our customers.

If you require any further help regarding the team resolving this for you then please contact us on 0191 7313300.

Kind regards,
Lynsey - ScS Social Media Team

Noté 5 sur 5 étoiles

Great delivery service

Great delivery service. Was notified in advance of time slot and a phone call when they were on their way. Both guys were friendly and professional

14 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Absolute disgrace of a store

31 janvier 2026
Avis spontané
Logo de poltronesofà - Livingston

Réponse de poltronesofà - Livingston

Good Morning Stuart,

I hope you are well and thank you for your review.

I am very sorry to see that you have rated us as 1* on this occasion.

If you require any help then please feel free to email us at socialmedia@scs.co.uk and include your order number or address and postcode.

Many thanks
Lynsey - ScS Social Media Team

Noté 4 sur 5 étoiles

Great experience in the Livingston…

Great experience in the Livingston store. Lady was very helpful, definitely 5 stars. Delivery guys were great. Cannot fault them. Again 5 star service. Order tracking was very useful. So why only 4 stars, sadly waited in 2 days for delivery cancelled at end of the day. Pleased to say on 3rd occasion chairs arrived.

31 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Delivery arranged , time emails are no help

Delivery arranged, stayed in all day only to get email to say was Not coming, rearranged another date, again stayed in all day and still waiting at 5.50pm when time was 1.15 and has got later all the time, but they could have said that at start

30 janvier 2026
Avis spontané
Logo de poltronesofà - Livingston

Réponse de poltronesofà - Livingston

Good Morning Karen,

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry to see that you have rated us as 1* on this occasion regarding your delivery.
Please accept my apologies that we did not meet your expectations on this occasion and for the issues that you have experienced.
This is not the service that we would expect for our customers and I will certainly pass on your comments to our Distribution Centre, to help us improve moving forward.

Kind regards
Lynsey - ScS Social Media Team

Noté 5 sur 5 étoiles

Perfect

Frequent texts and emails from ScS on delivery status. 20 min delivery window was perfect, with a 5 min courtesy call, didn't have to wait in all day. Guys were quick and polite. Thankyou 😁😁

29 janvier 2026
Avis spontané

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