Excellent customer service . Jason and Jacko turned up on time and called before they arrived . They were both very professional and took pride in there work . Very polite and curtious.

Sales staff were well informative
Delivery was on time which was great, well informed
Sadly for the price I have paid, I did not expect a broken speaker and stitching alignment is out
Disappointed

The furniture was exactly like my request,so lovely with cool leather. The drivers was so true to the time and have a good customer service .it been assembled nice and good.

Everything, from hello at the door to goodbye and a sale

Very good and did a good job very quick thank you

The company did very well. I'm satisfied with the crew professionalism, respect, delivery on time and responses toy questions. The product is awesome and so comfy. Thanks.

The two men that delivered our sofas were excellent no fuss or bother just done the job, and very friendly

Great service lady was very helpful

Quick, efficient and polite

Helped me find exactly what I wanted

I was kept up to date with the delivery status also the delivery crew were polite and professional. GOOD PURCHASE *****

Good conversations with staff in Luton and Stevenage

DO NOT BUY! Absolutely shocking!

Extremely disappointed with both the product and the after-sales service.

I purchased a sofa in September 2023 and noticed a strong chemical odour from the furniture shortly after delivery. At the time, I was advised that this was normal "off-gassing" and would improve over time.

Unfortunately, the odour has persisted and, during recent hot weather, became significantly stronger. The smell appears to be coming from the internal foam and cushion filling rather than the outer fabric. In my experience, it is strong enough to fill the room and has caused coughing, headaches, dizziness and respiratory irritation.

I contacted the company again to raise my concerns, particularly as I suffer from asthma and the symptoms have become increasingly difficult to ignore. However, I was informed that, due to the time that has passed since delivery, they were unable to determine that the issue related to a manufacturing defect and would not offer the remedies I requested.

I also queried whether the sofa had ever been ex-display, refurbished or previously owned. The company stated that their records show the furniture was supplied as new and delivered directly from the manufacturer.

What has disappointed me most is the lack of investigation into the issue itself. Despite the ongoing odour and the impact it has had on my use of the sofa, the matter was closed with a final response and no resolution.

I appreciate that others may have different experiences, but based on my own experience I would have serious reservations about purchasing from this company again.

Honestly the nicest sales people in the Luton store. They give you the space to wonder around but are there for any questions with no pressure. Went across the road to another sofa store and the sales people were sitting on the sofas on their phones not wanting to help. The difference was huge between the 2 and it made me want to come back and look again so definitely happy to post a positive review.
Thank you.

The show room in luton is very well laid out and clean the gentleman who helped us .was very pleasant and helpful and lots to choose from

We visited your store in Luton. We were greeted Ciao by your salesperson Harman. She was very helpful as we asked questions. A day later when the order was placed she was equally helpful. I can’t default her service to us.

Excellent service,kept you informed on delivery times.The delivery guys were very careful when bringing the furniture into the house.

2 visits. I to browse, 2nd to order 2 sofas.
First time Nathan the Manager assisted me. Excellent experience. Very knowledgeable. Not at all pushy which pleased me.
2nd, I was greeted and helped by the Asst Manager. Pleasant lady and I placed my order with her.
Order anticipated in 13 weeks. I'm sorry it isn't a little sooner.
Can't enter 2 dates below! 2nd one was 05/05/26.