The delivery was made within the time frame given, if slightly early. The two men were polite, worked well together and quickly put the units together where the furniture was to sit and cleaned up a... Voir plus
Établissement
Changer d'établissementUnit 6 Hatters Way Retail Park, Chaul End Lane, LU4 8EZ Luton, Bedfordshire,, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Friendly greeting. Staff were not pushy but always available to answer questions. Kamaran gave us, what seemed, a comprehensive over view of our options. Took us through the ordering process.
In store was fine, staff was very accommodating. Delivery has been cancelled once and was told it would be here by another day. After speaking with the depot they hadn’t even put the delivery on the T... Voir plus
L'entreprise a répondu
We had the pleasure of being looked after by NATHAN.He was the epitamy of professionalism.Giving us all the information we required without overloading us with facts and figures.We were given as much... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Luton
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Unit 6 Hatters Way Retail Park, Chaul End Lane, LU4 8EZ, Luton, Bedfordshire,, Royaume-Uni
- 01582 430790
4,4
Excellent
604 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good service
16 janvier 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Colleague was very helpful
Colleague was very helpful, efficient, informative, not pushy
11 janvier 2025
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Arrived on time .Very friendly
Arrived on time .Very friendly , nice guys .Respected my property.
Thankyou for great delivery service.
Hopefully my sofa will be OK for the future.
Thank you 😊
10 janvier 2025
Avis spontané
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I got exactly what I wanted.
I got exactly what I wanted.
The delivery was painless and on time.
The delivery men were engaging and professional.
10 janvier 2025
Avis spontané
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
DO NOT BUY ANYTHING FROM SCS
MY SOFA STILL HAVEN'T ARRIVED YET, AND ITS BEEN NEARLY 4 MONTHS. THEY KEEP CHANGING THE DATES, THIS IS NEARLY THE FOURTH TIME THAT THEY HAVE DELAYED THE DATES.
BAD CUSTOMER AND DELIVERY SERVICE. THIS WILL BE THE FIRST AND LAST TIME I'M EVER GOING TO BUY ANYTHING FROM SCS AGAIN.
I WANTED TO GIVE 0 STAR RATING, BUT IT DIDNT LET ME SO I GAVE IT A 1 STAR RATING.
14 décembre 2024
Réponse de poltronesofà - Luton
Kind Regards
Laura
Customer Experience | ScS
Deliver team were great
Deliver team were great, informed before hand when they'd arrive, were polite and helpful on installation. Thanks lads 👏
24 décembre 2024
Avis spontané
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
There was a good range of furniture to…
There was a good range of furniture to view at the Luton branch.
We were greeted upon entering & then left to look around & try some of the sofas we were interested in. The electric recliners were mostly working although the discounted stock in the warehouse area didn’t have any power to them.
Staff were on hand to answer questions & knowledgeable about their stock. Upon choosing furniture we were able to make a further appointment to complete our purchase easily & Amar was extremely helpful in guiding us through our purchase. Thank you 🙏
21 novembre 2024
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I don't like these sofas
I don't like these sofas. They are most uncomfortable sofas. I wish I thought about before I made the decision as I do always.
7 juillet 2024
Réponse de poltronesofà - Luton
Good Morning Mrs Rashid,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are disappointed in the furniture that you have received from us as we would always aim to provide a quality product for our customers.
If there is anything that you would like to discuss with us then please feel free to contact our customer support team on 0191 7313300.
Kind Regards
Lynsey
Customer Experience | ScS
Simon and Dan were very helpful and…
Simon and Dan were very helpful and knew their job very well.
29 août 2024
Avis spontané
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Faultless delivery service!
Martin and Graham were very good, made the process very easy which was good for me as I'm heavily pregnant. They brought it up to my 1st floor flat, put it together and left it exactly as we saw it in store. We couldn't fault the delivery service we received today. Thank you!
11 octobre 2024
Avis spontané
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
This is the worst SCS company ever not…
This is the worst SCS company ever not sure why trading standards has not shut this down yet, I viewed a nice sofa nice comfortable in store but then sent something completely different, and the sofa has now got baubles on them they said that nothing they can do. So any advice to any body please don't buy from here!!!!
26 février 2024
Avis spontané
Réponse de poltronesofà - Luton
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that your furniture was not as expected on arrival and that you have come across with some concerns from this.
As I do not have your order details I am unable to comment on what has been advised previously however again I am sorry if this was not the outcome that you had been hoping for.
Should you require any further help then please feel free to send us a screenshot of your review and your order number or address and postcode to socialmedia@scs.co.uk.
Kind Regards
Lynsey
Customer Experience | ScS
The staff meb who was very helpful
The staff meb who was the sell guy was very helpful he went out of his way to help me out I am very grateful to him and lived do business with him 💯 out of 💯
18 septembre 2024
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff at the Luton showroom Arman very…
Staff at the Luton showroom Arman very helpful and showed us the right product that we were looking for.
Delivery personnel Paul and, Alex delivered the sofa. They were polite, respectful and very helpful.
Product ordered and delivered at standard required
17 septembre 2024
Avis spontané
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The lady was very helpful
The lady was very helpful, im replacing an old 3 seater sofa with 2 armchairs, i took the measurements of the sofa and she was very knowledgeable about on the sizes of the chairs
11 septembre 2024
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very professional and helped my family…
Very professional and helped my family choose the perfect couch
29 août 2024
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff were very helpful and friendly
29 août 2024
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Jay & Taylor delivered very helpful…
Jay & Taylor delivered very helpful even with small children in the way.
7 septembre 2024
Avis spontané
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
looking for sofas
very helpful in showing what we was looking for and not pushy in trying to sell .
25 août 2024
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The sales person Shahida was very helpfull.
The sales person Shahida was very helpfull and knowlegeable in her job.
26 août 2024
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The service was very efficient
The service was very efficient, made us feel welcome and accommodated our price .
17 août 2024
Réponse de poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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