The sofa & chair arrived on time but there was an issue with part of it - this has been reported to the company and they are sending a technician but not for a further 4 weeks.
While we are happy with the sales and delivery service we are unhappy with the length of time for the remedial action.

I received a message that delivery would be 8.30/8.45 so when I woke up at 7am I thought I had plenty of time to get washed and dressed and have breakfast. Unfortunately they turned up at 7.15 am when I was still half asleep and I had to rush to get dressed while they brought in the chair. I wouldn't normally complain about an early delivery but at that time in the morning it took me by surprise.
I love my chair and in this hot weather it's just what I want for sitting inside and watching tennis on TV
Sonia.

From the moment we went to the shop Kelly the sales person was friendly and very helpful we were kept up to date with how or settees were coming on received a email and text day before arrival date saying who would be delivering and what time Craig and kia the delivery men were polite and professional in how they do their jobs when putting settees together there was no mess and they respected being in somebody's else's house over all our experience with poltronesofa scs was spot on

The delivery lads were great, good communication, polite and hardworking especially in this heat.

From the showroom to the delivery, fantastic service 👍

Kept informed of delivery and men turned up on time unpacked everythimg and put sofas together explained how it worked and demonstrated working of sofa then removed all packaging delivery went above and beyond

Avoid this company like the plague not only was the customer service embarrassing when we were eventually served we decided to go for a sofa that was advertised but in a dearer fabric when it arrived it was damaged and had marker pen on it which had to be sorted out by an independent company the whole experience was stressful Never again will I shop at this furniture store

Excellent service from the delivery team very friendly and helpful.

The salesperson was extremely helpful and also not at all pushy. There was a lot of choice and it really was a seamless experience.

When entering the store I was greeted by Andrea. Andrea was very helpful, knowledgeable, and never pushy. She gave me plenty of time to look around and consider my options, and I never felt pressured to make a purchase on the spot. I left the store to think things over and later returned to complete my order. The relaxed and professional approach made the whole experience much more enjoyable. Excellent customer service.

The sales advisor was fabulous not pushy but put herself out to make our shopping experience great
Her name was Tricia

Perfect … a big welcome at the door then had a look round without consent pushy sales pitch
I can’t wait for it to be delivered now
Only 1 thing that could be better the wait time is quite a while

Was due a partial refund from a month ago under their price guarantee but despite ringing several times and being told it will get sorted, it still hasn’t. Hence reduction from 5 to 3 stars.

On the plus side, Metrocentre is a beautiful store and ‘Clem’ was a star salesman. 5 stars to him. The smell in the store ‘Gin and Lime’ I think, is addictive!

From the moment of walking through the door of Poltronesofa Metro Centre the staff were marvellous, Tricia is the assistant who dealt with us and to say nothing was a bother is an understatement, from the off her cheery Ciao set the scene for an easy and enjoyable experience in helping us choose our sofa, the delivery also was great the delivery guys Ronnie and Ronnie informed us of the delivery time and they arrived at said time. All in all a very positive experience.

from entering the store and receiving a very warm welcome the whole time I spent there was quite a delight. I dealt with a very nice guy whose name is Tom and he could not have been better. His knowledge of the furniture was second to none he also grasped what I was looking for immediately. I came away with a new corner unit and chair at a very good price.

Excellent service from well trained friendly staff. Shame they have to wear butchers aprons

men who delivered were polite and very efficient and delivery could not have been smoother

right from the off staff were extremely friendly and not in your face.
one of then staff, Simon, asked if we needed help and after hearing our request pointed us in the right direction as well as not being overbearing. After looking around the store Simon recognised we needed help and he stepped in to offer his expertise. Simon went out of this way to answer all of our questions as well as moving furniture and samples to help us choose our furniture.
From start to finish an enjoyable experience.
Service - excellent
Shop layout - excellent
Staff (Simon) - excellent
One down side - length of delivery is outrageous !

Very welcoming no pressure good selection ,very helpful staff felt comfortable in store thank you.