Very welcoming and helpful staff. Explained the different type of fabrics and leather options. Introduced me to various sale options. The staff had a great knowledge about each product I looked at... Voir plus
Établissement
Changer d'établissementUnit G Cleveland Retail Park, Skippers Lane, TS6 6UX Middlesbrough, County Durham,, GB
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Lisez les avis des autres
The quality of our sofa is fantastic. The two guys who delivered it (Vortech 3 & mate) were spot on, efficient, respectful and cleared up afterwards. Would definitely recommend 👌
When entering the store we noticed a fresh sweet smelling scent,which I have to say was lovely. We were greeted as we walked in by Connor who gave us a friendly hello. After a couple of minutes he cam... Voir plus
Liked Staff in store friendly Choice of fabrics Delivery men good Sofa looks lovely Dislike Was told delivery 10 to 12 weeks At 10 weeks given delivery date week ahead so paid off sofa bala... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de poltronesofà - Middlesbrough
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX, Middlesbrough, County Durham,, Royaume-Uni
- 01642 779150
4,6
Excellent
2 k avis
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sales
we were greeted by your salesman Conner who we found very knowledgably and helpful.
22 mai 2026
Worth the wait
Item ordered in Jan ...after taking our time in shop deciding ...helpful staff here without any pressure. Long wait until May but lovely sturdy sofa & pleased with colour. Delivery slightly earlier than expected but all went smoothly, the men were helpful & polite, speedy too.
14 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I like the products we ordered on 12th…
I like the products we ordered on 12th Jan but the wait for building of the leather recliner with power pack and delivery was rather long . It came on 7th May nearly a full 4months which was rather long. Once upon a time 8weeks was about the norm. The products are very good though
8 mai 2026
Réponse de poltronesofà - Middlesbrough
Ciao Mr Ashley,
I hope you are well and thank you for taking the time to share your feedback with us.
We are pleased to see that you are happy with your furniture however I would also like to apologise that you were disappointed in the lead time for your delivery.
As the furniture is made to order we do provide an estimate for when this will arrive at our Distribution Centre however as it is an estimate it can change by 4 weeks either side.
We appreciate your comments and will ensure that this is received by the relevant teams.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The sofa is excellent quality and…
The sofa is excellent quality and craftmanship.
The teal fabric is high quality and the frame is very well built.
Comfort second to none.
Eccellente
9 mai 2026
The men who delivered it left dirty…
The men who delivered it left dirty marks on my brand. new carpet which had been fitted the day before as they did not have any shoe covers and it was raining outside. I had to put some sheets down but they still managed to leave 3 black marks so it completely spoiled my experience and upset me. It took the “shine” off the pleasure I anticipated to have my suite delivered.
10 mai 2026
Réponse de poltronesofà - Middlesbrough
Ciao Avis,
Thank you very much for your time today, it was lovely speaking with you.
As discussed I have sent you an email over with the link for our contact form.
If you can complete this and submit back to us today then we can certainly review your concerns.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The crew were excellent built up my…
The crew were excellent built up my sofa and took away the rubbish couldn't fault them at all x
9 mai 2026
Very happy with the service the lady…
Very happy with the service the lady explained everything to me couldn’t be any happier
Thankyou
6 mai 2026
James and Paul sofa delivery
James and Paul arrived early but we were ready for them. Efficiency and expertise do not sufficiently describe their actions. They were brilliant and took less than 20 minutes to complete the delivery. No mess or disturbance. A fantastic job well done.
6 mai 2026
Very welcoming in store, from beginning to end
Very welcoming in store, was meet by a lovely lady she was very helpful all the way from beginning to end
28 avril 2026
Paula was the member of staff in the…
Paula was the member of staff in the Cleveland retail store in Middlesbrough who helped us with our two sofas the Caldbeck range and she was very helpful with everything so thanks again
28 avril 2026
Great experience.
Upon entering the shop, we were greeted and made to feel welcome. There was absolutely no pressure to buy, we were encouraged to try the sofas out for comfort etc.
Once we had decided on which one was right for us, the process was simple and took around 5-10 minutes to set up the finance agreement.
Now just awaiting delivery, overall, a great experience.
27 avril 2026
The gentleman that was dealing with…
The gentleman that was dealing with myself and my daughter was very polite and welcoming, nothing was too much trouble.
28 avril 2026
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