poltronesofà - Newport Avis 

1 254
TrustScore 4.5 sur 5

4,7

Newport Retail Park, Spytty Road, NP19 4QQ Newport, Monmouthshire,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

the delivery came sooner than expected which was a bonus! was due delivery around 1-3pm and they turned up at 9:30 !! the guys who delivered were very kind and helpful with setting up the sofa and ch... Voir plus

Noté 5 sur 5 étoiles

Staff were excellent, in particular Evan at Newport Store. Went out of his way to ensure we had the deal we wanted. The delivery gents were polite, courteous and respectful of our property and carefu... Voir plus

Noté 5 sur 5 étoiles

Excellent service in spytty with Derry, helpful and knowledgable team, made picking our seatee enjoyable. Huge selection too 👍

Noté 3 sur 5 étoiles

Think delivery charge for a single chair is outrages. given the time it took delivery guys to assemble the various parts and leave was not more then 20 mins. While the chair is quite comfortable... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Newport

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Newport Retail Park, Spytty Road, NP19 4QQ, Newport, Monmouthshire,, Royaume-Uni

  • 01633 284960

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,7

Tous les avis

(1 254)

17 754 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Faultless from purchase to delivery.

Staff were excellent, in particular Evan at Newport Store. Went out of his way to ensure we had the deal we wanted.
The delivery gents were polite, courteous and respectful of our property and careful handling of new sofa. They set everything up and even helped disassemble our old sofa! Faultless from purchase to delivery.

16 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from purchasing the…

Excellent service from purchasing the sofas to the delivery. Great quality sofas which look great. Delivery was excellent installed quickly and efficiently and took care throughout and took all the rubbish with them.

13 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Everything has been great from first…

Everything has been great from first walking into the shop in Newport to David and Josh delivering my furniture, they were on time, very efficient and courteous and took all the packaging away. Lots of communication and I was kept up to date with my order every step of the way. The furniture is really comfortable and a lovely colour. Very pleased.

11 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Experience very good

Experience in the shop was very good. Had some great advice on the material and cushioning to suit our needs. We arrived late on a Saturday and the staff were more than happy to keep the shop open even though we said we would come back. Comms could have been better with progress of sofa build etc the purchase, delivery and associated Comms were very good indeed

7 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

SCS Avoid at all costs

SCS Avoid at all costs. We have waited 20 weeks for our sofa and 1 chair to be delivered, no updates, no communication at all. On the plus side, the 3 man delivery team were 5*, clean and tidy, polite, punctual and friendly. Well Done David and Team.

3 octobre 2025
Avis spontané
Logo de poltronesofà - Newport

Réponse de poltronesofà - Newport

Good Afternoon,

I hope you are well and thank you for your review.

I am very sorry to see that you were disappointed in your experience and did not receive any communication regarding your delivery.
I can completely understand how frustrating this must have been for you and apologise for any inconvenience caused.
I will certainly passed on your feedback to help us improve.

Kind Regards,
Lynsey - ScS Social Media Team

Noté 5 sur 5 étoiles

Great experience from start to finish

We ordered our sofa from SCS in August and have taken delivery of it today. It arrived on time and we were kept updated through out. The sales team were helpful and kind. The two delivery men were fantastic and placed the sofa where we wanted and took away all the cardboard and plastic. We are all very happy with the sofa and would not hesitate to shop there again

1 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

very pleasent delivery and very…

very pleasent delivery and very pleasent men delivery went smoothly and suite put where I wanted plus all packaging was taken away with them
that was a god send

Thank you
Patricia Storey

11 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Helpful staff and good product

The staff were very helpful and knowledgeable about their products. They didn't put pressure on us but were there for questions. We went to SCS stores in Bristol and Newport. Evan from the Newport store in South Wales gave helpful advice and went out of his way to assist during delivery when the company's computers were down. Happy with the sofa we purchased.

12 août 2024
Avis spontané
Noté 5 sur 5 étoiles

We bought a new sofa yesterday from SCS…

We bought a new sofa yesterday from SCS . Damien and the branch manager were so helpful .would definitely recommend going there and seeing these guys . Damien explained everything to us and it was a very nice store with great staff

10 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Sofa delivery

Delivery men kept me informed of their arrival time. It was a very hot day and their last delivery so they must have been tired. They were very polite, cheerful and very efficient, a credit to the company.

30 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Able to brouse through the shop without…

Able to brouse through the shop without being pestered. Once we picked the sofa, the sales team were very helpful and friendly. Due to house decoration not done on time, SCS held back delivery for us. No pressure at all. Delivery team on time, friendly and professional. From start to finish a great experience with SCS

27 juin 2025
Avis spontané
Noté 3 sur 5 étoiles

Third time lucky

After 3 months of waiting for our sofa we anticipated the delivery however this could not happen due to it not fitting through our doors however the delivery people left dirty footprints throughout the hall and lounge - not great. We needed to make adjustments and therefore another delivery date was organised. On the second delivery date the van broke down and another date had to be arranged. This time everything went smoothly, 3rd time lucky. I would just like to call out Evan from the SCS Newport office who had been brilliant in sorting out the problems and keeping us informed.

13 juin 2025
Avis spontané
Logo de poltronesofà - Newport

Réponse de poltronesofà - Newport

Good Afternoon Nicola,

Thank you for taking the time to leave us your review.

We are sorry to hear about the issues you have faced over the first two attempts at delivery of the furniture.

Regarding the feedback for Evan from branch we will ensure that the good feedback is passed forward to the relevant department so he is aware of the good job that is being done.

Many thanks,
Josh - ScS Social Media Team

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