Nice chat with Jamie, left me to browse, sat on a couple of sofas- then saw comfort, chaise long, recliner & storage in one sofa. Chose colour from AI which looked fab. Made me coffee & bought there a... Voir plus
Établissement
Changer d'établissementGiltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, Nottinghamshire,, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Liam at Giltbrook was excellent. He answered all questions put to him by myself and granddaughter. He was not pushy which puts most prospective purchasers off. The delivery men were so good - no mess... Voir plus
From ordering to delivery everything went great Sales person in the shop didn’t pressure us and let us take our time, even when we said we were going to look in other shops before making a decisio... Voir plus
New lounge furniture. We were served and supported by Jamil at the Nottingham, Giltbrook store. Very knowledgable and charming. We have ordered our furniture and now waiting for delivery in Nove... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Nottingham G'brook
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, Nottinghamshire,, Royaume-Uni
- 0115 938 7340
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delivered fine and friendly service but…
Delivered fine and friendly service but sofa damaged. Needs to be repaired/replaced
12 août 2026
Réponse de poltronesofà - Nottingham G'brook
Good Afternoon Mr Thurlby,
Thank you for taking the time to leave your feedback. We’re pleased to hear that your delivery went smoothly and that you received friendly service from our delivery team.
We’re sorry to hear that your sofa arrived damaged. We can see that our Aftercare Team has been in contact with you regarding this and is working to address the issue.
We appreciate your patience while this is being resolved and hope we can get everything put right for you as quickly as possible.
Kindest
Lauren - Poltronesofà at ScS
Social Media Team
Excellent service really helpful so…
Excellent service really helpful so friendly and approachable, ordering was easy and everything explained in great detail
6 août 2026
Great experience overall but could be improved
The choosing and buying experience was great. The product on delivery and the delivery staff were great. However, the notification of updates and delivery were very impersonal. A phone call involving a human being advising delivery slot would have made this a 5 star service.
9 août 2026
Réponse de poltronesofà - Nottingham G'brook
Good Afternoon Mr Burton,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you had a great experience when choosing and purchasing your furniture, and that you were happy with both the product and our delivery team.
We’re sorry, however, that you found the communication around your delivery to be impersonal. We completely understand that speaking to a member of the team directly can provide a much more reassuring and personal experience, particularly when arranging a delivery.
We appreciate your suggestion regarding a phone call to confirm the delivery slot and will share this feedback with the relevant team. We’re always looking at ways to improve our communication and make the overall customer journey feel more personal.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
I had a three piece suite delivered it…
I had a three piece suite delivered it was set up and done quickly .I appreciated the men taking off their shoes in my lounge .All perfect thank you
7 août 2026
Great service beautiful high quality…
Great service beautiful high quality products will use poltronesofa again in the future
8 août 2026
Very helpful not pushy
We were greeted my a smiling Jamil who was very helpful and not pushy at all. Left us to have a chat whilst we made a decision. Lovely guy would highly recommend him. I even took him 2 chocolate Portuguese 🇵🇹 tarts to say thank you 🤩
1 août 2026
Réponse de poltronesofà - Nottingham G'brook
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Delivery guys were very helpful and…
Delivery guys were very helpful and unpacked and set up our new settees without a problem, even took all rubbish away. It was a pleasure to have them in our home.
4 août 2026
Very helpful man
Very helpful man, plenty to choose from ! A great experience, looking forward to getting our new recliner.
22 juillet 2026
Brilliant service!
I fell in love with the lovely smelling showroom! Aaron our salesman,was excellent and knowledgeable when showing us the power recliner chairs, very patient with me when choosing fabric ect. Made me coffee, which made our shopping experience with you a perfect morning, and can’t wait for my chair to be delivered! Thankyou Aaron.
1 août 2026
Great communication from the company…
Great communication from the company previous night. Delivery men rang before hand. They were very courteous and pleasant. Did a great job, in and out in no time. Cleared all mess. Thank you.
4 août 2026
Réponse de poltronesofà - Nottingham G'brook
Good Afternoon Mr Parry,
Thank you for your review.
We’re pleased to hear you had a positive experience with us. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Great customer service and really good…
Great customer service and really good range. Only disappointing thing for me is nowhere does it state that you have to pay extra if you want it in a different fabric - naughty.
Only reason I did not cancel was wife loved the sofa.
29 juillet 2026
Réponse de poltronesofà - Nottingham G'brook
Good Afternoon
Thank you for taking your time to leave us your review.
I am pleased to see that you have marked us as a 4-star on this occasion and that you have had a generally overall positive experience with us.
I am happy to see that you find the range of sofas available in Store as a positive and that you received great customer service from the Sales Advisors.
I am sorry that the extra cost for particular fabrics is what has let us down on this occasion. Due to the different grades of fabrics and/or leather available the pricing may change depending on the colour selected - I am sorry if this was not advised at point of sale and can understand how frustrating this may have been if this is an added cost not expected.
I am pleased to see that you continued with your order and hope you enjoy your Furniture for many years when you receive delivery.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Helpful staff
Jamie was very knowledgeable and helped us with our purchase when we’d decided which chair to buy.
28 juillet 2026
Very helpful in the shop and the…
Very helpful in the shop and the delivery was spot on .
30 juillet 2026
Great salesman very helpful and got a…
Great salesman very helpful and got a answer to my questions
29 juillet 2026
Réponse de poltronesofà - Nottingham G'brook
Ciao Nigel,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and that the Sales Person was very helpful and able to answer any questions you may have had.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
What an experience really impressed…
What an experience really impressed with the knowledge and time allocated to us just having a look.
We had been to DFS in Derby poor service drove to Giltbrook to go to the DFS only to see Poltronesofa. On entry beautiful smell and just happy friendly staff who know their thing. Purchased a beautiful sofa can’t wait for it to arrive.
31 juillet 2026
Happy Customer
Jamie was polite and informative offering excellent advice. Thank you for all your help
31 juillet 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.