poltronesofà - Oldham Avis 

1 918
TrustScore 4.5 sur 5

4,6

13 Centre Retail Park, Broadway, OL2 5HX Oldham, Lancashire,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Delivery went really well. Originally quoted a 15 min window between 12:10 & 12:25. As the morning progressed it became 11:50 & 12:50. However we took delivery at 12:25;- brilliant. Lads were great,... Voir plus

Noté 5 sur 5 étoiles

Bought a 3 seat reclining sofa and chair which where onsale as ex display at a bargin price of £700. The lady directed us to the ex display sets as they wanted to get rid of them to make room for... Voir plus

Noté 5 sur 5 étoiles

Great range of sofas. Sales staff are excellent in assisting and helping you choose. Very clear explanation of colour choices and fabric and leather ranges. Excellent customer service from Garry who p... Voir plus

Noté 5 sur 5 étoiles

Great experience from start to finish. The member of staff who helped me (Garry) was friendly and knowledgeable without being pushy, which I really appreciated. He gave me the information I needed, le... Voir plus


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Oldham

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • 13 Centre Retail Park, Broadway, OL2 5HX, Oldham, Lancashire,, Royaume-Uni

  • 0161 925 3700

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,6

Tous les avis

(1 918)

17 491 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Do not use this company they will not…

Do not use this company they will not send you the goods you paid for ,im still waiting for the elite care kit i paid for that has been in the post for the last 2 months , are they bringing it by horse and cart from china, lying untrustworthy company

21 février 2026
Avis spontané
Logo de poltronesofà - Oldham

Réponse de poltronesofà - Oldham

Ciao David,

I hope you are well and thank you for your review.

First of all I am very sorry that your care kit hasn't yet arrived and can completely understand how frustrating this must be for you.

We are liaising with our Distribution Centre to get an update on this as we were expecting that this had been posted to you already.
Please accept my apologies for any inconvenience and we will come back to you as soon as we have a response back.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

Just had our new corner suite installed…

Just had our new corner suite installed by Michael & Glynn in YK23HZJ they're customer service was Amazing '10 out 10' Absolutely Superb !!! , Suite looks amazing & was fitted efficiently & Professionally by both guys , definitely recommend SCS

4 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Elk Mill Store, Chadderton. Oldham

We have just visited SCS at Elk Mill Retail Park, Chadderton the assistant Cathy was the most helpful, friendly and knowledgeable person you could ever wish to meet. Will certainly be ordering soon with Cathy

17 mars 2026
Avis spontané
Noté 2 sur 5 étoiles

I wouldn’t normally leave bad reviews…

I wouldn’t normally leave bad reviews and I don’t feel this review is completely bad. I must say first of all the sofa quality is amazing and much better than previous sofas we have bought from DFS. The reason for 3 stars is mainly down to delivery prior to buying the sofa we measured everything from sofa to our door frame. The sofa arrived on the day of delivery and was 3 hours later than provided and we was told that this wouldn’t go through the door frame and we had two options put this through the window which we wasn’t prepared to do in the day leaving us to find someone who can do this or send it back and book at a later day. My husband knew when the sofa arrived that his would go through the door as we had already measured this. The drivers said this is something they can’t do leaving us with the sofa in the front garden. I must say we did say to leave in the garden as we was confident this could be put through the door. We than called my father and my partner and him managed to out through the door with minimal effort. As I said above the sofa quality is very good and one of the best but wouldn’t recommend the delivery of this product.

6 mars 2026
Avis spontané
Logo de poltronesofà - Oldham

Réponse de poltronesofà - Oldham

Good Morning Stacey,

I hope you are well and thank you for your review.

I am sorry that you were disappointed in the service from our delivery crew.
First of all I would like to apologise that they arrived later than we had initially hoped for.
We do advise that all timeslots are estimated and can change if the team come across any unexpected delays. I am sorry for any inconvenience caused by this.

In regards to the non-fit, the team will always aim to deliver to the room of choice within your home. If they feel that there will be an issue they will advise of your options, to prevent any damage to the furniture or to your home.
Again I apologise that this should not have been the case and will certainly pass on your comments to our Distribution Centre.

I am pleased to see that you are happy with the quality of your new furniture and thank you for your order with us.

Many thanks
Lynsey - ScS Social Media Team

Noté 1 sur 5 étoiles

Not impressed bu scs

The sofa would not fit through the door they told me to phone a glazer to take the window out which i did and they was coming out to fit it through the window , so they covered it up with some sheets i had and they said should we take it round the back i said no leave it there if its going through the window, and they left when the glazer came and measured it he said it wont fit through the window , so i had to go to scs to tell them its in the garden because i cant get it in , but they wont take it back because i have already paid for it , and also because i said leave it there meaning dont take it round the back because it was going through the front window the option i was given was to phone K&R to have them come round to take it apart and put it back together at a cost of £200 , i asked if no one can take it back i was told no because i told them to leave it there, so now it in the back garden till weds under a tarpolian cover to try and keep it dry , ive signed the form saying its been delivered because i thought it was going through the window. I have also now noticed i received a care kit on the form i signed which i didnt receive

21 février 2026
Avis spontané
Logo de poltronesofà - Oldham

Réponse de poltronesofà - Oldham

Good Morning David,

I hope you are well and thank you for your review.

I am very sorry to see that your delivery did not go as expected on the day and the goods were deemed as non-fit.
I can see from the notes on your order that you have discussed this with the store and I apologise that we were unable to come back and collect the furniture in the meantime, until the upholsterer can attend.

In regards to your care kit, I have passed your details over to our Distribution Centre to make them aware so that this can be delivered for you as soon as possible.

Kind Regards,
Lynsey - ScS Social Media Team

Noté 5 sur 5 étoiles

The delivery went smoothly

The delivery went smoothly, I had texts and emails informing me of delivery date and time. The gentleman who where delivering the furniture where polite and very efficient.

4 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Service and adequate and Honest…

Service and adequate and Honest information about what I was choosing was the first step. I had a very bitter experience with another sofa company that was Scaring me to believe it's not going to end well.
But the Lady managers @Oldham branch gave me the confidence and staff are very polite and respectful and helpful.

7 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great friendly service from Oldham…

Great friendly service from Oldham shop.
Delivery was excellent, regular updates on the day re delivery time.
Drivers were friendly and professional and very quick but still made sure I had all the information I may need.

9 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

No customer service at all!

We walked around and all the sofas looked huge! In the end we were going to give up when we saw a nice one- we knew our space was 200cms and it was the right length , so we ordered it thinking most doors were over 2 mtrs. The sofa was due 30th dec, but didn’t arrive, the phone number was redirected and call backs were hours later and eventually it was reset to Friday 2nd Jan , They got it in the hall and our inner doorway was 196cms! The sides were so bulky there was no turning it. We tried to contact the store and were redirected again so decided to go into the store to try and get a refund, as they had our sofa and our money- no joy, the manager said he had no autonomy to give refunds and phoned hours later to say the “director “ had refused a refund, but didn’t offer any other remedy. We don’t know what to do now £800 out of pocket and they just stonewalled us.

2 janvier 2026
Avis spontané
Logo de poltronesofà - Oldham

Réponse de poltronesofà - Oldham

Good Morning Joan,

Thank you for taking the time to leave us your review and for the feedback regarding your experience.

I am so sorry to see that your delivery did not go ahead as expected on the day and that your furniture has been deemed to be non-fit by the crew.
We do advise that orders are non-cancellable as per the terms and conditions however there is an option of an upholsterer who can dismantle the furniture and re-assemble once inside of your home, at an additional cost.
Please accept my apologies if the store did not go over this with you.

As your order details are not included I am unable to advise further so if you still require help then please call us on 0191 7313300.

Kind regards
Lynsey - ScS Social Media Team

Noté 5 sur 5 étoiles

Great experience

Garry from the Elk Mill branch made the whole process fun and easy and answered all our questions . Wasn’t at all pushy and let us take our time . Excellent service .

2 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Worst service ever

Not happy was expecting my sofas to be delivered received a call 3 hours before we are only getting 4 cushions delivered. It’s a joke as we are without sofas to sit on for a whole month now. We still don’t have a date when they will be delivered . Worst service ever

17 décembre 2025
Avis spontané
Logo de poltronesofà - Oldham

Réponse de poltronesofà - Oldham

Good Morning Nosheen,

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry that your full order has not been delivered as expected.
I can see that we are waiting on your your furniture to arrive at our Distribution Centre and as soon as this is ready you will be contacted with the first available delivery date.

Kind regards
ScS Social Media Team

Noté 5 sur 5 étoiles

Service and staff in store at Oldham…

Service and staff in store at Oldham was fantastic but the delivery people you used caused damage to my brand new sofa and this lets the name of the company down. When you pay nearly £ 3000 you do not expect it to turn up hanging out of the back of a box van

29 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Regarding SCS Oldham.

Regarding SCS Oldham.
Garry, you’re amazing. You could sell out of date bread (and yet you wouldn’t because you honestly care about your customers).
You brought our attention to a sofa that was well below our price range and yet fit our bill perfectly. You were so attentive without being pushy. We are forever going to buy our sofas from SCS. Honestly, hire more Garrys.

15 novembre 2025
Avis spontané

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