poltronesofà - Plymouth Avis 

1 715
TrustScore 4.5 sur 5

4,7

Unit 3A Coypool Retail Park, Coypool Road, PL7 4TB Plymouth, Devon,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Lovely helpful but not overpowering staff. Beautiful stock something for everyone. A big bonus was the choice of fabrics and colours available. Definitely will return for more items.

Noté 5 sur 5 étoiles

The salesman left who alone after a brief initial welcome. He only interacted with us once we had a short list. His knowledge helped us to choose the right sofa for us. The quality, workmanship and... Voir plus

Noté 3 sur 5 étoiles

The service in the store was friendly and efficient. The delivery team (Josh & Joshua) were excellent. Unfortunately there is a fault on our two seater sofa - one panel of leather on the top headrest... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Sales assistant was friendly, helpful knowledgeable regarding the furniture. They allowed time for me to make my decisions without pushing for a sale.


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Plymouth

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Unit 3A Coypool Retail Park, Coypool Road, PL7 4TB, Plymouth, Devon,, Royaume-Uni

  • 01752 426436

4,7

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,7

Tous les avis

(1 715)

18 308 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Sofa delivery

Dai and Scott were so helpful and polite the delivery was very smooth and they were very efficient.

20 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Staff helpfull and friendly, guided me to what i needed

I spent way to long looking at Sofas at many stores, popped into ScS not really expecting much. But Nimme, in a very friendly and not pushy way, listen to my conflicting requirements and guided me through a selection of sofas. She was also very patient as I repeatedly left to think about things and returned. I finally placed my order and an now waiting in anticipation of the arrival.

30 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service.

Staff in store very helpful.Sofa delivered a bit later than expected.Delivery guys Simon and Huw were very professional and efficient.Would highly recommend.

20 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Less than one star

Less than one star!
Placed an order in early November 2024
Advised sofa would be with us late Jan early Feb 2025
Still no sofa and now told you cannot provide a date of when I am likely to receive it!!!

Nobody rings idea at all so I’m just supposed to wait indefinitely

Now nobody calls back from the helpline!!

I will be taking this further to recover my £500 deposit….. contract states non refundable but I have not cancelled my order you are unable to provide the goods so you have breached your side of the contract and I am well within min my rights to a refund!
Totally unacceptable 😡

26 novembre 2024
Logo de poltronesofà - Plymouth

Réponse de poltronesofà - Plymouth

Good Morning Zoe,

I hope you are well and thank you for taking the time to leave us your review.
I understand your frustration with the delay in receiving your sofa and the lack of communication from us around this.

We do advise in your terms and conditions that an order can arrive 4 weeks either side of the estimate shown on your order documents. This was 31/01/25 so we are still within this timeframe at the moment.

I have requested an update on your order which we will contact you a soon as we have a response.
If this does go over that 4 week timeframe then we can certainly discuss your options with you.

Many thanks
Lynsey - ScS Social Media Team

Noté 1 sur 5 étoiles

Gave a 5 star review for purchase but…

Gave a 5 star review for purchase but after care is not good
Estimated date was 7, Feb now states 26, Feb no contact to say of later delay, ordered this just after Christmas, If i knew it would have been this long would of bought elsewhere
Have tried to contact SCS via contact form still no reply

26 décembre 2024
Avis spontané
Logo de poltronesofà - Plymouth

Réponse de poltronesofà - Plymouth

Good Morning,

Thank you for taking the time to leave us your review, I hope you are well.

I am sorry to see that you have been notified of a change in your delivery date and can understand why this is disappointing for you.

So that we can assist further, please send us a screenshot of your review and your order number or address and postcode to socialmedia@scs.co.uk and we can take a look over this for you.

Thank you
Brad
Scs Social Media

Noté 5 sur 5 étoiles

Sofa was made and delivered before the…

Sofa was made and delivered before the date originally given when buying the sofa. Communication during delivery was top notch. Simon and Russell who delivered the sofa fit the sofa and put it together in no time, friendly and helpful with information when delivering.

6 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Nirmala (Sales Advisor) was…

Nirmala (Sales Advisor) was professional in solving our queries in respect of the items we got in mind. She was friendly, and knowledgeable and made us comfortable in the sales room. This helped us to eventually purchased two settees. Thank you Nirmala!

13 janvier 2025
Noté 5 sur 5 étoiles

We had a great time with Nathan at your…ke

We had a great time with Nathan at your Plymouth branch. He was very helpful and not at all pushy to grab the sale. From only popping in to get some ideas and suggestions on a new sofa bed within an hour we’d walked out with the deal done on our perfect solution. Nathan is a real credit to your company.

25 janvier 2025

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