The experience was great. The customer service was excellent. We did not feel pressure to buy by staff in the store. Was happy with the purchase. The delivery was excellent, knew within a 4 hour windo... Voir plus
Établissement
Changer d'établissementUnit 12 Parkgate Shopping Centre, Stadium Way, S60 1TG Rotherham, Yorkshire,, GB
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Staff very friendly. Helpful and knowledgeable. Nothing was too much trouble. We went back 3 time before we brought our 2 sofas. We asked lotsof question and all answered. Quality and choice of sofas... Voir plus
The shop staff have been fantastic. Sadly, the new sofa arrived yesterday and the two men built it up in my living room. No sooner had they gone, I went back in the room and immediately... Voir plus
L'entreprise a répondu
Made to feel comfortable & to stay as long as I needed which I have never had before I was looked after very well indeed your staff are doing wonderful.
À propos de l'entreprise
À propos de poltronesofà - Rotherham
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Unit 12 Parkgate Shopping Centre, Stadium Way, S60 1TG, Rotherham, Yorkshire,, Royaume-Uni
- 01709 781010
4,6
Excellent
1 k avis
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Made to feel comfortable & to stay as…
Made to feel comfortable & to stay as long as I needed which I have never had before I was looked after very well indeed your staff are doing wonderful.
16 juillet 2026
Good service great communication…
Good service great communication fantastic delivery team
16 juillet 2026
The experience was great
The experience was great. The customer service was excellent. We did not feel pressure to buy by staff in the store. Was happy with the purchase. The delivery was excellent, knew within a 4 hour window when the delivery was going to be. The delivery was smooth and the sofas were fixed together correctly. Very happy with quality,colour of the product.
12 juillet 2026
Great staff
Great staff. Good offer. Delivery was good. Sofas as expected. Happy with buy.
12 juillet 2026
Friendly and efficient staff
Friendly and efficient staff. Ready to answer questions and very informative,
8 juillet 2026
Bought a sofa in July from the…
Bought a sofa in July from the rotherham store and Nathan was absolutely brilliant couldn’t recommend anyone else to help
14 juillet 2026
Good service and communication…
Good service and communication throughout ordering and delivery
9 juillet 2026
Polite delivery staff
9 juillet 2026
Exelent job .
12 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The shop staff have been fantastic
The shop staff have been fantastic.
Sadly, the new sofa arrived yesterday and the two men built it up in my living room.
No sooner had they gone, I went back in the room and immediately spotted a 10cm abrasion on the front of one of my main cushion fronts. GUTTED!!!
I’ve sent a contact form in with pictures and am told I should hear back in three working days.
I didn’t expect to be sent a damaged sofa that’s just cost me a months hard earnt wages!!
I shall await to see how good this companies after care is.
12 juillet 2026
Réponse de poltronesofà - Rotherham
Good Morning Paul,
I hope you are well and thank you for your review.
I am so sorry to see that there is an issue with your sofa and can completely understand how upsetting this must have been for you, please accept my apologies that this has happened.
I can confirm that we have received your contact form, and a service has been raised.
The information has been passed on to the 3rd party technicians at Emmiera who will contact you directly regarding the next steps.
If you have any further questions in the meantime then please do not hesitate to contact our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Staff very friendly
Staff very friendly. Helpful and knowledgeable. Nothing was too much trouble. We went back 3 time before we brought our 2 sofas. We asked lotsof question and all answered. Quality and choice of sofas and fabrics excellent. Staff explained above the sofas been hand make and about the company we where buy from.We would recommend Rotherpark store and the staff.Kim and Chris.
10 juillet 2026
Good communication and great delivery
8 juillet 2026
Were friendly
Were friendly, didnt pester us as we looked around. No request was too much
5 juillet 2026
Brilliant service through out the full…
Brilliant service through out the full period.delivered at time advised.quality brilliant.would recommend to anybody
7 juillet 2026
The delivery drivers were very helpful
3 juillet 2026
Best sofa store in UK
We had a great experience at Poltronesofa. From the moment we entered the store, we were warmly welcomed and professionally assisted throughout the entire process. The team presented the offer clearly, listened to our needs, and genuinely cared about helping us choose the best sofas for our new home. Excellent customer service and a very pleasant shopping experience. Highly recommended!
5 juillet 2026
Réponse de poltronesofà - Rotherham
Good Afternoon Andrew,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us and found the staff in store to be police on your visit.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Poltronesofa at ScS
Social Media Team
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