The 5 stars is for our interaction with the staff at the Scunthorpe store. Very helpful & knowledge. Great service. However, I would not give the experience we had on the website anything more tha... Voir plus
Établissement
Changer d'établissementLakeside Retail Park, Lakeside Parkway, DN16 3UA Scunthorpe, North Lincolnshire,, GB
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Lisez les avis des autres
The staff in the shop were very pleasant and helpful. When the suites were delivered one settee had a dirty mark on it that the driver pointed out and he made an attempt to clean it.The process for... Voir plus
L'entreprise a répondu
It is hard to give a detailed review as our order is not due until early October when are visit to the Scunthorpe store was on the 3rd July. We were looking to replace a leather suite. The store was... Voir plus
Great service throughout from the store purchase to delivery. Store staff friendly, knowledgeable and helpful. Not a high pressure experience at all. Kept informed at every stage and my sofa was de... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Scunthorpe
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Lakeside Retail Park, Lakeside Parkway, DN16 3UA, Scunthorpe, North Lincolnshire,, Royaume-Uni
- 01724 290910
4,6
Excellent
806 avis
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Chair
My recliner chair is very nice and I am happy with it.
The sales lady was very good - no problems.
It was reduced and I paid for it and delivery (£80 seemed high for one chair.) It could not be delivered for a couple of weeks for some reason.
On returning to the store a week later the chair was still in the window uncovered for anyone to sit on , and potentially mark. I was not happy as l had already paid for it and didn't want random people sitting on it.
I voiced my concerns and lack of space was blamed; it was moved to the back.
We had the usual reminders about delivery times which were broken but the delivery staff were polite and managed the chair well.
3 décembre 2024
Réponse de poltronesofà - Scunthorpe
Good Morning Rosie,
I hope you are well and thank you for your 3* review.
Firstly, I am glad to hear you are happy with your purchase and the experience in store. I will ensure this positive feedback reaches the store.
If you need any help, please email socialmedia@scs.co.uk and we will be happy to help.
Kind Regards
Tegan
Customer Experience | ScS
We have not received the goods or any…
We have not received the goods or any contact regarding balance of payment or delivery.
Order no S0098 1000084620 placed at Scunthorpe store and served by Jack. Any information on delivery of sofa would be appreciated at which point I would be pleased to comment on the service
29 novembre 2024
Réponse de poltronesofà - Scunthorpe
Good Morning Lynne,
I hope you are well and thank you for taking the time to leave us your review.
I have sent an email over to the address on the order to provide an update regarding this order.
Please do not hesitate to contact us if you need anything further.
Kind Regards
Lynsey
Customer Experience | ScS
Shocking communication.
No communication from the store whatsoever. Trying to contact anyone from the company is an absolute joke. No direct phone number. Have to be on hold for nearly 2 hours sometimes. Never did manage to speak to anyone, apart from when they phoned me to place the order. Didn’t receive any proof of a deposit. Had to go to into the store, which wasn’t local, to ask for updates & proof of payment! Only then was I told of a delivery date, which I was unaware of. Then had to rearrange work commitments due to the short notice.
Cannot fault the delivery team, they were prompt, efficient and very polite.
As for the company, totally unimpressed.
Luckily I’m happy with the products I received. Would be hesitant to use them again.
29 novembre 2024
Avis spontané
Réponse de poltronesofà - Scunthorpe
Good Afternoon Mrs Gordon,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have been disappointed in the service received from us.
We would always aim to get back to our customer as quickly as possible and apologise sincerely for the difficulty that you have had in contacting us.
I am pleased that you delivery has gone ahead, and that you are happy with your order.
Should you require any help then please send a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk.
Kind Regards
Lynsey
Customer Experience | ScS
Supportive staff who were readily…
Supportive staff who were readily available to discuss all aspects of purchasing sofa from colour to delivery date.
21 novembre 2024
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very efficient
Very efficient, every thing worked well including the two chaps who delivered it. Both very polite.
26 novembre 2024
Avis spontané
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent experience
The sales agent, whos name escapes me was very helpful and has helped a couple of times before. Very knowledgeable polite and patient. Joe and Mark who delivered the furniture were also fantastic. Called before arriving, took care in the property and even helped to dismantle the old settee from us. Had the new one in and ready to go in no time. Great experience from start to finish. Thanks everyone involved
15 novembre 2024
Avis spontané
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent
Joe & Mark were very efficient assembling my sofa. Their quick wit and humour was an added bonus! Highly recommend SCS
15 novembre 2024
Avis spontané
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery team
Great delivery team, Brian & Liam were courteous quick and efficient
1 novembre 2024
Avis spontané
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Had my sofa delivered this morning
Had my sofa delivered this morning, zach and Tom were very nice and careful with my property, they worked out the safest and best way to bring it in and helped to piece it together, fussed my little dog 😁👍🏻very happy 5stars guys ⭐️ ⭐️⭐️⭐️⭐️
29 octobre 2024
Avis spontané
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Suite purchase and delivery…
From purchase of ex display leather sofa,s from scunthorpe scs to delivery communication has been excellent, Store salesperson was helpful, patient and respectful a credit to the store and delivery team Tommy and Nate were on time and completed a heavy awkward manouvere to get the large sofa in the room with good humour and patience Thank-you
18 octobre 2024
Avis spontané
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very easy process from sale to…
Very easy process from sale to delivery. Was kept updated with delivery times and the gentlemen delivering, Chris and Terry, were very polite. Would happily reccomend SCS.
20 septembre 2024
Avis spontané
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service with no hard sell
Liam was very helpful and answered all our questions. He gave us advice and helped us arrange our corner settee.
We're looking forward to having the furniture delivered!
16 septembre 2024
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Just received delivery of my new sofa…
Just received delivery of my new sofa on 27th August and it is just perfect for my lounge. The delivery team quickly assembled it and demonstrated how to operate the recliners before they left. A very good experience from shopping in the store, where the staff were very helpful and there were a large number of sofas to view, to finally taking delivery of the sofa,
27 août 2024
Avis spontané
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Perfect delivery
Perfect delivery, Joe and Mark were fab. Nothing was to much trouble for them, all unwrapped and checked by them and put the sofa legs together. Delivery was expected in a certain time frame and let us know when they were coming.
14 septembre 2024
Avis spontané
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
ScS Scunthorpe branch
I really do not like salespeople pouncing on me the second I step over the threshold and the guys at the Scunthorpe branch did not disappoint me. They acknowledged me politely and offered their help when I was ready. A very helpful young man made me a coffee and chatted to me about their products, of which he had good knowledge.
29 août 2024
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The right sofa for us …
I ordered a 2 seater Lazy Boy recliner sofa from the Scunthorpe Store. Jack was very knowledgeable and helpful and made sure I got exactly the right piece of furniture and a perfect deal for me. The waiting period for delivery is really good. Overall I’m very happy with everything!!
26 août 2024
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great Service
I was kept well up to date with the delivery, the team where polite, helpful & speedy, I would definitely recommend them to others
23 août 2024
Avis spontané
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A very helpful gentleman
A very helpful gentleman, without the usual feeling of been pushed into anything.
His knowledge of the products was outstanding, he even explained the difference between the fabrics to us.
A very pleasant experience overall, looking forward to receiving our new sofas. 😊
20 août 2024
Réponse de poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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