Placed order 19.01.25 Refund 30.04.25 In the store the gentleman was really helpful, took our order...lovely.
Well after that it went downhill.
Customer Service is abysmal, can never get through to talk to someone and then we had to wait at least 3 days for a call back, which sometimes we didn't get.
We were given 3 different delivery dates, and on one occasion our sofas weren't even in the warehouse!
My husband had to go to the store twice to find out what was going on.
So for the mucking around etc all we get offered was £100 refund!!
So this was the last straw and we cancelled our order and got a full refund.
We will NEVER go back there, we wished we had stayed with DFS!!

Everything went smoothly form order to scheduling delivery, plenty of communications keeping us updated at all stages.
Delivery day came and we were first of the day, we got a call (early!!) and they arrived at 6.55am.
The delivery guys were really polite, friendly and respectful, no issues removing footwear due to new carpet, super efficient and couldn’t fault anything! Would definitely recommend and use again!

Placed an order which i then had to ammend. Finance was approved on original order but amended order was for less. The store assured me it would be sorted however my account still shows that I took out the original amount which is £700+ more than my order.
Have contacted customer service by email twice now and no response to either email!!!!

Have sent over the details as requested in the reply from scs but surprise surprise no reply yet again!!!!

very helpful salesman,(Nazim).explained the Sofa very well.

Great service. Arrived on time, very careful when bringing sofa into the house. Unpacked it and took all rubbish away

Of course! Here’s the English version of your feedback:

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I would like to express my sincere thanks to the team at ScS Sofas for their outstanding customer service! From the moment I walked into the store, I was greeted with kindness, professionalism, and a genuine willingness to help. The staff were not only friendly but also incredibly knowledgeable – they provided me with all the information I needed, making the process of choosing the perfect sofa smooth and enjoyable.

I truly appreciate their dedication and patience – it’s clear they genuinely care about their customers. Thanks to them, I feel confident that I made the right choice. Thank you once again, and I wholeheartedly recommend ScS Sofas to anyone looking for quality furniture and exceptional service!

Nazim at Slough branch was very helpful, patient and not pushy.
Gave great advice

Tracking was vital for me to be there at the time of arrival. Conscientious and polite delivery guys. Smooth transition

Personal reference code BAS - 056 - 066
The delivery drivers were incredibly efficient and couldn’t have been any more pleasant or helpful.
Thank you to them for all there help in delivering my sofas to me.

Very arrogant and agressive store manager named Graham.
Unfortunately we purchased the 3 seater sofa and an armchair before we experienced his awful attidude.
It left us with extremely bad feeling and we will never shop with ScS company again.

The delivery staff were great; friendly, efficient and helpful. They provided a 5 star service.

We brought sofa from SCS Slough, paid over £450 for insurance at the time. Sofa needs repairing and I have been calling SCS almost everyday, they don’t respond. I have emailed several times and they did not respond. I visited the store in Slough and they advised me on keep trying to reach them. This is wasting time and go around in circles. Customer service is appalling never experienced this with other stores.

We only went into Slough ScS to ask directions and ended up buying a settee LOL, only joking. We were shopping for a new settee, our current settee was 25 years old, so we were looking while the sales were on for a replacement, and ScS was our first shop we visited. From the moment we stepped in the store we were greeted by Shukry, he allowed us to browse the shop without any pressure. We liked a display leather 3 seater recliner and chair, it was at this point we were introduced to Graham, Branch Manger, excellent service, we negotiated a price and had delivery 3 days later. We would certainly recommend Slough ScS, Excellent staff, Excellent Management and Excellent service, quality and value for money, Thank you.

Andrew in Slough store was excellent very helpful and not pushy. Good range of furniture and ordering went very smoothly very impressed,a delivery was on 28th which again was very good exact time and the two men were very helpful and efficient

Very quick and efficient delivery service, very helpful and knowledgable staff within store

Perfect communication about the delivery time. Pav and Arek were great professional!

Delivery was painless by Ethan and Joe…
Sofa and armchair delivered with care and respect for my property.
Installation was quick even after I asked to see how to dissemble them myself should I need to move them to another room…even showed me the fire certificate under the sofa & chair.
All covers and packaging taken away.
Great job guys👏👏👏

If I could give zero stars I would.
Lies lies and more
Lies. Promised a sofa would be delivered within 3 weeks, and yet here we are waiting for it still after 8 weeks and no sign of Delivery anytime soon.

Our sofas were delivered efficiently by a friendly 2 man team. Great communication about delivery time.

The drlivery team were great on time and careful bringing in the sofas to the house and also puting the sections together