Scott was extremely friendly and very helpful. He gave us space to look round the store ourselves without us feeling that 'car salesman' pressure and then when we wanted to ask any questions having fo... Voir plus
Établissement
Changer d'établissementUnit 1B Hedge End Retail Park, Hedge End, SO30 4RT Southampton, Hampshire,, GB
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Lisez les avis des autres
We received a very warm welcome and were asked what our requirements were. We were directed to the appropriate products and advised what features were available. We were able to take our time finding... Voir plus
Made a repeat buy of the Ethan now Eldwick sofa plus the Maer sofa for another room as our recliner has been excellent. It’s nice to see the same team still working in the store. All very helpful and... Voir plus
The lady that dealt with us was very professional and knowledgeable and not pushy sales either. She went through everything and was a pleasure to deal with, hopefully the rest of the experience will b... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Southampton
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Unit 1B Hedge End Retail Park, Hedge End, SO30 4RT, Southampton, Hampshire,, Royaume-Uni
- 0191 731 3300
4,6
Excellent
3 k avis
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New Sofas
Our experience was very good. Scott our salesman was extremely helpful, full of information and talked us through everything.
Very satisfied customers
Thank you
23 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
We were very happy with all staff we…
We were very happy with all staff we had dealings with. We did feel we could have been kept more updated on order. We had just a text to say delivery was due. Would of like a bit more time with delivery team with time to discuss any problems. Would recommend poltornesofa.
19 juin 2026
Réponse de poltronesofà - Southampton
Ciao Steven,
I hope you are well and thank you for taking the time to leave us your review.
We are pleased to see that overall you had a positive experience and were happy with the staff in store on your visit.
We appreciate your feedback regarding the delivery and will ensure this is passed on to the relevant teams, to help us improve moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The salesman was first class
19 juin 2026
The Gents were very good
The Gents were very good, hours notice given. So we could be ready. They were very polite and friendly
21 juin 2026
Everything was perfect and went well.
19 juin 2026
Diane is amazing
Your member of staff. What a wonderful welcome we received from Diane, she was bubbly, cheerful and very helpful. She demonstrated the mechanics of the sofa bed for us, went through pricing and requirements patiently and didn't push us when we said we needed to think about it as it was very expensive (£1,000 over the budget we had set) When we returned two weeks later she greeted us like friends, coo's over the baby, made us coffee and happily went through all the details again before completing the sale.
18 juin 2026
Everyone was very friendly & after…
Everyone was very friendly & after being greeted at the door where everything was explained we were then left to look at everything until we were ready.
11 juin 2026
Great service
Great service, furniture carefully built in ten minutes. Sofas are lovely. Thank you
13 juin 2026
Delivery Service
The delivery service and 2 gents who made the delivery were all excellent. Kept informed about delivery time, sofas iwell packaged, nstalled to my complete satisfaction, and all packaging taken away. I cannot fault anything.
13 juin 2026
From buying to delivery, all fantastic!
From buying to delivery, the whole experience was fantastic. In store, the experience of choosing a sofa was fun and easy. So much choice and very helpful and knowledgeable staff. Communication about delivery was great before hand and on the day. It's a gorgeous sofa!
13 juin 2026
Very efficient and helpful both in the…
Very efficient and helpful both in the store and the delivery team. Thank you.
9 juin 2026
Not happy as wrong product delivered
You have ordered and delivered the incorrect product. I went to the store and was informed someone will be out to speak to me and instead have received an email asking me for pictures I am unable to take as I am in my 70s and can't be lifting and moving a heavy chair around. I want the chair I ordered. This is not my fault it is the fault of your sales person and it needs to be rectified ASAP.
7 juin 2026
Réponse de poltronesofà - Southampton
Ciao Mrs Wood,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that your chair is not as expected when this has been delivered.
Looking over your order document I can see that you ordered the Calisese power recliner chair in the colour option CALISSA - BLUE 540.
From the images provided on the delivery report, and the images of the chair online it does appear to be correct however I fully appreciate that you have concerns.
We do ask that the contact form is completed so that we can fully review your order.
If you have any further questions in the meantime then please contact our aftercare team on 0191 7313300.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Réponse de poltronesofà - Southampton
Ciao Mr Ince,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
I have tried to call you today just to see if there's anything we could have done differently to achieve a 5* rating as we would really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
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