Friendly , courteous staff

Patient and informed staff helped us chose the right sofa for our needs.

Received wrong chair. It doesn’t match the sofa that we ordered earlier although serial numbers are the same. Our sofa is dark fabric and armchair is light faux leather, it’s a different style too hence not matching whatsoever. Delivery team was great but they refused to take the order back. I’ve submitted the complaint but no one replied as yet. Now I’m stuck with a set that is a complete disaster.

We have just received our two sofas and they are very comfortable. The delivery men were great and took everything away, leaving no mess.

Great customer service

Nice bubbly ladies...down to earth ...good experience overall 💯💯💯👍👍👍👍

Amazing from start to finish,(well not quite till sofa arrives) but I'd like to shout out to Debbie at Speke for her excellent service I received. She was professional. Nothing was to much and she was lovely and welcoming. Thankyou.

Friendly staff, knowledgeable about product. Nice store to do business with.

Excellent customer service in store. Hopefully delivery will be sooner rather than later?

We bought our new couch yesterday and were helped by Mel. She was absolutely lovely, really friendly and helpful, and made the whole experience so easy for us. She took the time to help us with everything we needed without making us feel pressured or rushed. Unfortunately, we can’t remember the name of the other lady who was there, but she was also really friendly and welcoming. We’re really happy with our purchase and received excellent service from start to finish. Thank you so much to you both! Would definitely recommend.

Was not told about diffrent fillings for sofa and now I feel that I am sitting on hard boards also the backs are so hard not comfortable at all so I am very disappointed ,I am 80 years old and could not afford to buy another pair so I am stuck with them very disappointed

Tracking my delivery you could not fault my furniture arrived on time as estimated.

Delivery men very friendly

Great lady we dealt with was brilliant and professional, also a very quick process on ordering the sofa

Janice was really helpful in helping me choose what I was looking for

I can’t fault the salesman who helped us in store. He was very friendly and welcoming, while also giving us the space to consider the different sofas on offer. However the delivery service is the reason why I can’t give 5 stars. Upon arrival one of the delivery drivers commented on how many “foreigners” there are my street. I found this uncomfortable, especially as my partner who was not home at the time is not British.

The sales team at Speke were great, happy to spend time to explain different choices. Communication from purchase to delivery has been excellent with delivery dates as agreed originally. The lads who brought the furniture in and set it up were prompt, efficient and explained the workings. The furniture was as hoped for and looks great.

They were delivered with care they were asked to leave them in the the boxes which they did my daughter said they were pleasant.Handled them with care.

Delivered on time. Friendly helpful staff.

Arrived on schedule, kept up to date. Delivery guys were amazing .
Sofa is fabulous !!

Only downside is, I wanted to take a photo in the store when I bought the sofa but was told I couldn't. On delivery they wanted to take a picture of my front door ( which was fine) my hall and front room. I fond this inappropriate given I couldn't take a picture on purchase to show my husband what Id bought.

Note though this wasn't the delivery guys falult they were amazing

Great experience shopping with this brand. Staff were knowledgeable and so helpful. Really happy with the service and the store had a wide range of products at reasonable prices.