Service was good overall but delivery service could have been more solution-oriented. In the end, it was resolved but took unnecessary time.

Mo the agent was very helpful and professional.

Antonio helped myself and a friend find a two seater sofa and an armchair. He gave us bottles of Italian water and patiently answered all our questions.

Work quick clean up after them self. Lovely lads

I am giving a 2 because I have had no response back on when the Sofa is being dispatched and no response when I called and I have paid for the sofa in full

Ease of being allowed to walk around the store with no interference or pressure selling
Ease of buying and delivery

Marcin and Alexis delivered the beautiful sofa bed on time, keeping in touch throughout the route. No grumbles as they brought the various heavy parts of the sofa up the 13 step flight of stairs into our Edwardian maisonette. I’m no time at all they had the sofa assembled and it looked amazing!! We checked the mechanism for the bed part and to see that it worked without any trouble - which it did! Alexis had thoughtfully placed the sofa bed in a centred position to avoid the furniture nearby when it was fully open when needed.
My only regret was that we were so excited about having this new comfortable, exceedingly well made, useful piece of furniture, that Alexis and Marcin left quickly and I would have liked to have given them a good tip before they left. It was a very hot day and I really appreciate their hard and efficient work in such circumstances.

The staff are very helpful and efficient…The product are really nice..

They said they would be delivered early July and true to word they were they were delivered set up and given explanation of how to care for them great job

My experience sofa hunting was fairly easy . I said what I was looking for and he showed me all the options

The salesman asked what we were looking for I explained what we required I did say no reclining sofas.He showed us a lovely range of options. As we were deciding I sat on a sofa not realising it was a recliner! It was perfect. Sold and we picked a lovely colour.
The delivery men Rich and Dean were polite friendly and put the sofa together in no time.
Highly recommend this firm.

Pleasant experience had from attending the store in Staples Corner to receiving my delivery, the store staff was very patient and didn’t rush me in making a choice. I was kept informed about the delivery date and time and the delivery staff set up the sofas in no time. I would recommend.

Having shopped in-store and then ordered online, we found no issues with customer service. On the day of delivery, the tracking information was excellent. Delivery was smooth, although we would have expected the delivery guys to plug in and test before they left. Generally very happy with product and service.

Th information about product, Helpful Saleperson, enough time to exmain the product and positive environmet.

Best crew ever delivered our furniture. Thanks

They delivered on time were polite and quickly set up the sofa.

Disappointed with after sales. They couldn't deliver on due date because sofa was 'too heavy' and potentially 'too long'. They didn't even take the sofa out of the van. At point of sales access, ie the fact that there is no lifts was discussed. I then received an email to say sofa was delivered when clearly it was not. Had to phone to find out what was going on, because no-one was updating me, only to be told I might have to pay extra for upholstery, I have not been given details of any upholsters, i was just told i have to 'pay extra'. Unhelpful with after sales, told to read the fine print, quite rude...
Got another delivery date now but not sure if it will happen, unless I phone them not getting any updates.
Left me feeling sick not knowing if any other issues will be handled with customer care in mind, probably not...

My experience was excellent was will informed regarding the product of my choice by your representative Jay. I now look forward to receiving the product in a timely manner. And seeing if the family product matches my expectations. So far first class service.

I was given updates and delivery and installation was soothing and seamless.

Service and information at store was friendly, ghelpful and good.

Lousy company that Never gets back to you when you have a problem but there quick enough to take your money & give you NO customer service.
DON'T GO TO SCS / Poltronesofa there the same company if you want customer service.
THEY DON'T RESPECT YOU !!!