Salesman Will approached us on entry, asked what we were looking for. Told him specifications, leather etc. Told him rough budget. He took us round store and showed other sofas but grades of c... Voir plus
Établissement
Changer d'établissement24 Springkerse Retail Park, 0, FK7 7TL Stirling, Stirlingshire,, GB
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Lisez les avis des autres
Staff specifically Elaine at the store was first class, no pressure sell but attentive and knowledgeable enough to help us make an informed decision and for the staff I would give a higher review.... Voir plus
L'entreprise a répondu
Very friendly and knowledgeable staff, asked for info on what we were looking for and explained how the process worked. Staff were visible at all times and happy to answer questions but we're not push... Voir plus
Steve was brilliant from start to finish Delighted with my new sofa order and the whole experience thanks to Steve. He was incredibly knowledgeable, genuinely helpful and so friendly throughout. Th... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Stirling
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
24 Springkerse Retail Park, 0, FK7 7TL, Stirling, Stirlingshire,, Royaume-Uni
- 01786 477430
4,6
Excellent
2 k avis
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Great service
Great service
Friendly staff very helpful guy took me outside to pick best colour for my settee
Thank you store in spring Kerse
30 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful.
Very disappointed with the charge for delivery £70.
Save on one hand and steal with the other.
Promised product would be wrapped and it wasn't...poor
22 juillet 2026
Réponse de poltronesofà - Stirling
Good Afternoon Jennifer,
Thank you for taking the time to leave your review.
We're pleased to hear that you found our staff to be knowledgeable and helpful, and we'll be sure to pass your kind comments on to the team.
We're sorry to learn that you were disappointed with the delivery charge due to using a third-party courier and that your product did not arrive as you were expecting. We understand your frustration, particularly if you had been advised that the item would be wrapped.
Your feedback is appreciated and will be shared with the relevant teams so we can review both the information provided at the point of sale and the service you received.
Thank you again for your comments, as they help us to identify where we can improve.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Steve was brilliant from start to…
Steve was brilliant from start to finish
Delighted with my new sofa order and the whole experience thanks to Steve. He was incredibly knowledgeable, genuinely helpful and so friendly throughout. The process was slick, stress‑free, and he made everything feel easy. Couldn’t be happier, highly recommend Steve for anyone looking for great service and expert guidance
30 juillet 2026
The 2 men who delivered furniture were…
The 2 men who delivered furniture were brilliant!
29 juillet 2026
Excellent
They were on time. Communication about delivery was excellent. The team were courteous and efficient.
24 juillet 2026
Really helpful
23 juillet 2026
William was extremely knowledgeable…
William was extremely knowledgeable about the product & made our choice very easy.
The sale was completed in no time all .
Would recommend to anyone.
25 juillet 2026
Great helpful delivery lads
Great helpful delivery lads, went through buttons on sofa, very friendly and polite.
24 juillet 2026
Friendly but not pushy ,just left us to…
Friendly but not pushy ,just left us to browse but there when we needed him
23 avril 2026
Steven was very helpful.
23 juillet 2026
Great customer service
Great customer service. Raymond explained the full process and options, no pressure great service
16 juillet 2026
Great delivery experience from the…
Great delivery experience from the drivers. Shame it took almost 10 weeks to be ready for dispatch
15 juillet 2026
Réponse de poltronesofà - Stirling
Good Afternoon,
I hope you are well and thank you for your review.
All of our furniture is made to order which is reflected n the estimated lead times that are provided.
I am very sorry that the delivery was a little longer than you may have hoped for and apologise if this caused any inconvenience.
I am pleased that you did have a great experience with the delivery on the day and I will certainly pass on your feedback to the relevant teams.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Ideal shopping experience
Made very welcome as we came in. Assistant took time to tell us in detail about the furniture and the different materials and designs. Left us to browse and was there when we had made our decision.
18 juillet 2026
Got to look around on my own and no…
Got to look around on my own and no hard sell . This is how furniture shops should be
15 juillet 2026
All Good-Recommended
Very good service, new suite delivered on day as expected, all good. Delivery lads were polite, respectful and informed. All in all, quite satisfied. Thanks.
16 juillet 2026
Service with a smile
Service with a smile. Your delivery guys were very friendly and polite.
16 juillet 2026
Will was extremely helpful
Will was extremely helpful, gave us time to look around. When we picked our sofa he was happy to help, arranged delivery to suit us etc.
13 juillet 2026
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