poltronesofà - Stoke Avis 

1 427
TrustScore 4.5 sur 5

4,7

Unit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB


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Lisez les avis des autres

Noté 1 sur 5 étoiles

We purchased an ex-display sofa two weeks ago and were assured that it would be wrapped and removed from the shop floor ready for collection. However, when we arrived today, it had not been wrappe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very friendly and experienced member of the sales team who was very helpful regarding our choice of furniture. Delivery arrived on the day as stated and were very efficient and polite.

Noté 5 sur 5 étoiles

Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was ex... Voir plus

Noté 5 sur 5 étoiles

We have just ordered our sofa. The store manager, Aid, was most helpful and patient whilst I chose the fabric, showing me various display sofas in different textured fabrics to help me decide which fa... Voir plus


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Stoke

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, Royaume-Uni

  • 01782 843920

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(1 427)

17 608 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Really pleased with my sofa

Really pleased with my sofa. Good style choices and extensive colour options. Great customer service from the manager in store at Fenton to the delivery drivers who were very polite and respectful of my property. Would definitely recommend

20 juin 2026
Noté 5 sur 5 étoiles

Fabulous…

The assistant was very friendly upon entering the store, and, she was extremely helpful too. Told me everything I needed to know to help find my perfect sofa.. which I did. Only downside is the delivery waiting time, BUT, if you want something decent and not just knocked up thenI suppose you have to wait ☺️

16 juin 2026
Noté 1 sur 5 étoiles

I’m not pleased with the customer…

I’m not pleased with the customer service and the delivery services

19 mai 2026
Logo de poltronesofà - Stoke

Réponse de poltronesofà - Stoke

Ciao,

I hope you are well and thank you for your review.

I am very sorry to see that you have rated us as 1* on this occasion ad feel disappointed in the service that you have received.
Please feel free to reach out to us at socialmedia@poltronesofa.co.uk if you require any help and we can certainly take a look over this for you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

From ordering the sofas to the delivery…

From ordering the sofas to the delivery has been great. The day of my delivery was perfect, I received a call in the morning with an update, tracking was good. The delivery men were very polite and professional. No mess. I am very pleased with my sofas and the service from start to finish.

16 juin 2026
Noté 5 sur 5 étoiles

Brilliant service and sales

Brilliant service and the installers were so thorough doing a double check to ensure we were satisfied. Great service from sales and the sofa looks absolutely stunning. Thank you

12 juin 2026
Noté 5 sur 5 étoiles

Was kept upto date with expected…

Was kept upto date with expected delivery time. The delivery team of Andrew and George were both very professional and friendly. Took great care in assembling the two sofa. Then took photos of them installed with my permission.

12 juin 2026
Noté 5 sur 5 étoiles

Comfy sofa

Great delivery the guys were brill put sofa together in no time and its comfortable

12 juin 2026
Noté 5 sur 5 étoiles

the lady Nicky was so friendly

the lady Nicky was so friendly, helpful and very patient with us, we couldn’t have asked for more. The shop was very welcoming and the brew was lovely too. Just got to wait for delivery now

11 juin 2026
Noté 5 sur 5 étoiles

Good service

Both times we went in the staff were very helpful and informative and also gave us space when we needed it

4 juin 2026
Noté 5 sur 5 étoiles

Great service

Great service. Kept us in touch of when delivery would be
Very friendly helpful gentlemen
Explained how furniture worked
Very pleased with service and furniture

6 juin 2026
Noté 5 sur 5 étoiles

Great staff at Poltrinesofa stoke

Natalie and Irina welcomed us to the store and reassured us immediately. We needed a sofa quickly as my wife is starting chemotherapy Natalie took us to sofas in the store which we could have without waiting. She was so professional and knowledgeable. We chose a perfect sofa Without doubt we will return to order more sofas and chairs Both Natalie and Irina have excellent interpersonal skills and made our visit so enjoyable we will recommend your store to family and friends as quality service is rare

4 juin 2026

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