We purchased an ex-display sofa two weeks ago and were assured that it would be wrapped and removed from the shop floor ready for collection. However, when we arrived today, it had not been wrappe... Voir plus
L'entreprise a répondu
Unit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB
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We purchased an ex-display sofa two weeks ago and were assured that it would be wrapped and removed from the shop floor ready for collection. However, when we arrived today, it had not been wrappe... Voir plus
L'entreprise a répondu
Very friendly and experienced member of the sales team who was very helpful regarding our choice of furniture. Delivery arrived on the day as stated and were very efficient and polite.
Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was ex... Voir plus
We have just ordered our sofa. The store manager, Aid, was most helpful and patient whilst I chose the fabric, showing me various display sofas in different textured fabrics to help me decide which fa... Voir plus
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Écrit par l'entreprise

Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, Royaume-Uni
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The experience in store was amszing. The manager was so helpful.I cannot fault them at all.
However the fitters let the company down. They put the wrong back section in the wrong side and had to force it out using a spoon- resulting in the two sides of the recliner not matching up! The leg wasn't screwed in properly and the back wasn't fixed so it wobbles!

Réponse de poltronesofà - Stoke
Staff at the store are always very helpful and knowledgeable with the needs of the customer and would fully recommend the store.
Good communication on the delivery time and everything with the assembly went fine
The gentleman were both very polite told me everything I needed to know and was very quick with no problems
The experience in the showroom went quite smoothly it was the delivery end that stank along with damage to the 2 seat covers.
I received an e-mail the day before delivery stating that the product would arrive between 08.00 and 08.30, well it eventually arrived much closer to midday with no explanation or apology,
Watching the so called delivery guys virtually push my sofa of the back of the truck did not leave with any good feelings.
The guys dumped the 2 sofa's and quickly scarpered leaving me to unpack all the wrapping and assemble myself.
I suppose they helped a little as the protective wrapping was wripped exposing one corner of the sofa.
Removing all the wrapping exposed damage to 2 seat cushions as they both had abrasions running across both them.
I am awaiting contact from the company via email as it is virtually impossible to speak to anyone that includes the sales team in the shop who said they could not help
Time will tell but I will update once it has been

Réponse de poltronesofà - Stoke
From the start very professional helped us to find the right furniture Delivery updated to exactly what time they would arrive Delivery men very polite and helpful
Very welcoming store with helpful, cheerful staff, excellent choice of furniture, and a cup of tea as well!
Irene gave us her full attention, helped us to choose material and colour of our sofa and explained clearly how the recliner worked and all the other functions available.
Both gents and very polite. They placed the furniture where I chose and set them all up, and took away all packaging. Very professional too
The staff were extremely friendly, and the delivery went very smoothly
There was a good choice lots of different colours too choose from but would have been nice to have more time to look around on our own
Purchased a sofa and chair that were comfortable and at a reasonable price. Adrian was very helpful.
We found the Salesman to be very knowledgeable and a great help in us finding our ideal sofa.
SCS had got a huge range of different sofas to choose from, and on their website you could mock up your chosen suite with the material that you selected to see how it would look.
When it was delivered the information sent to us was excellent, keeping us well informed along the process.
The two delivery lads were very professional and extremely efficient.
We also opted for the 0% finance payment which in our opinion was a no brainer as its 36 small payments that we'll hardly miss, with no interest to pay, why wouldn't you.
Excellent service arrived at the time stated and the delivery people were very helpful and polite
Natalie was friendly, helpful, with good knowledge of the product range(s)
We were able to obtain a fully detailed competitive quotation.
Friendly, knowledgeable staff who listened to exactly what we wanted. We were told to have a look around and if we required assistance then just ask, which we did. While we looking we were asked on a couple of occasions if we required further help which we did and we managed to find exactly what we were looking for, in the colour and fabric that we wanted at a reasonable price. So thank you
We viewed online then went into our local SCS, excellent help & describe various leather choices & furniture protection package, definitely use again.
THE STORE WAS WELL LAID OUT WITH PLENTY OF ROOM TO WALK AROUND THE FURNITURE AND INSPECT SAME. A MEMBER OF STAFF GREETED US ON ARRIVAL ON BOTH OCCASIONS WE VISITED, HOWEVER ON THE 1ST OCCASION WE DID FEEL A BIT PRESSURISED, BEING FOLLOWED AROUND THE STORE WITH SUGGESTIONS…WE ALREADY KNEW WHAT WE WANTED BUT OUR CHOSEN SOFA WASN'T AVAILABLE IN STORE. WE WENT BACK A SECOND TIME HAD A BETTER VISIT AND ORDERED WHAT WE WANTED. I BELIEVE WE VISITED IN FEBRUARY BUT CANNOT BE CERTAIN OF THE DATE
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