poltronesofà - Stoke Avis 

1 427
TrustScore 4.5 sur 5

4,7

Unit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB


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Lisez les avis des autres

Noté 1 sur 5 étoiles

We purchased an ex-display sofa two weeks ago and were assured that it would be wrapped and removed from the shop floor ready for collection. However, when we arrived today, it had not been wrappe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very friendly and experienced member of the sales team who was very helpful regarding our choice of furniture. Delivery arrived on the day as stated and were very efficient and polite.

Noté 5 sur 5 étoiles

Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was ex... Voir plus

Noté 5 sur 5 étoiles

We have just ordered our sofa. The store manager, Aid, was most helpful and patient whilst I chose the fabric, showing me various display sofas in different textured fabrics to help me decide which fa... Voir plus


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Stoke

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, Royaume-Uni

  • 01782 843920

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,7

Tous les avis

(1 427)

17 646 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Store experience great- delivery not!he experience in store was amszing

The experience in store was amszing. The manager was so helpful.I cannot fault them at all.
However the fitters let the company down. They put the wrong back section in the wrong side and had to force it out using a spoon- resulting in the two sides of the recliner not matching up! The leg wasn't screwed in properly and the back wasn't fixed so it wobbles!

9 mai 2026
Logo de poltronesofà - Stoke

Réponse de poltronesofà - Stoke

Ciao Mrs Carter,

I hope you are well and thank you for taking the time to leave us your review.

We’re pleased to see that you had such a positive experience in store and that the manager was so helpful throughout your visit.

We are very sorry to read about the issues you experienced during the fitting process and the concerns that you now have with the furniture. This is not the standard we aim to deliver, and we understand how disappointing this must have been after such a positive start to your experience.

I can see that this has now been raised, and an appointment arrange for a technician to attend on 28/05/26. Rest assured that we will look this have this resolved for you as quickly as possible.

Please accept my apologies that this has happened and for any upset or inconvenience caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 3 sur 5 étoiles

After sales experience

The experience in the showroom went quite smoothly it was the delivery end that stank along with damage to the 2 seat covers.
I received an e-mail the day before delivery stating that the product would arrive between 08.00 and 08.30, well it eventually arrived much closer to midday with no explanation or apology,
Watching the so called delivery guys virtually push my sofa of the back of the truck did not leave with any good feelings.
The guys dumped the 2 sofa's and quickly scarpered leaving me to unpack all the wrapping and assemble myself.
I suppose they helped a little as the protective wrapping was wripped exposing one corner of the sofa.
Removing all the wrapping exposed damage to 2 seat cushions as they both had abrasions running across both them.
I am awaiting contact from the company via email as it is virtually impossible to speak to anyone that includes the sales team in the shop who said they could not help
Time will tell but I will update once it has been

6 mai 2026
Logo de poltronesofà - Stoke

Réponse de poltronesofà - Stoke

Ciao Paul,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.

I am sorry to read about your experience with the delivery crew and can completely understand any frustration.

I can see that a service has been raised with regards to the concerns and the required parts have been placed on order. This has an estimated lead time of 6 weeks. Once the part is ready you will be contacted by Emmiera to arrange for a technician visit.

Please accept my apologies that this has happened and if you have any further questions you can reach our aftercare team on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

Very welcoming store

Very welcoming store with helpful, cheerful staff, excellent choice of furniture, and a cup of tea as well!
Irene gave us her full attention, helped us to choose material and colour of our sofa and explained clearly how the recliner worked and all the other functions available.

30 avril 2026
Noté 5 sur 5 étoiles

Why I'd recommend SCS/Pontronesofa

We found the Salesman to be very knowledgeable and a great help in us finding our ideal sofa.
SCS had got a huge range of different sofas to choose from, and on their website you could mock up your chosen suite with the material that you selected to see how it would look.
When it was delivered the information sent to us was excellent, keeping us well informed along the process.
The two delivery lads were very professional and extremely efficient.
We also opted for the 0% finance payment which in our opinion was a no brainer as its 36 small payments that we'll hardly miss, with no interest to pay, why wouldn't you.

1 mai 2026
Noté 5 sur 5 étoiles

Natalie

Natalie was friendly, helpful, with good knowledge of the product range(s)
We were able to obtain a fully detailed competitive quotation.

19 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Friendly

Friendly, knowledgeable staff who listened to exactly what we wanted. We were told to have a look around and if we required assistance then just ask, which we did. While we looking we were asked on a couple of occasions if we required further help which we did and we managed to find exactly what we were looking for, in the colour and fabric that we wanted at a reasonable price. So thank you

23 avril 2026
Noté 4 sur 5 étoiles

THE STORE WAS WELL LAID OUT WITH PLENTY…

THE STORE WAS WELL LAID OUT WITH PLENTY OF ROOM TO WALK AROUND THE FURNITURE AND INSPECT SAME. A MEMBER OF STAFF GREETED US ON ARRIVAL ON BOTH OCCASIONS WE VISITED, HOWEVER ON THE 1ST OCCASION WE DID FEEL A BIT PRESSURISED, BEING FOLLOWED AROUND THE STORE WITH SUGGESTIONS…WE ALREADY KNEW WHAT WE WANTED BUT OUR CHOSEN SOFA WASN'T AVAILABLE IN STORE. WE WENT BACK A SECOND TIME HAD A BETTER VISIT AND ORDERED WHAT WE WANTED. I BELIEVE WE VISITED IN FEBRUARY BUT CANNOT BE CERTAIN OF THE DATE

18 février 2026

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