Great experience buying our sofa. Jon was really welcoming. Explained how the store was laid out and all the options available to us, so we didn’t miss any potential options. We were left to wander around and when we need to ask questions Jon was more than happy to help. Amazing customer service!

Friendly, clean and efficient delivery men

Gill was welcoming from the get-go. She listened to our needs and wasted no time taking us directly to what we wanted. Knowledgeable and friendly, good sense of humour. Clised the deal without being pushy.

Great service as expected

The person who served me in SCS was realy great so helpful and kind he made the experience great

**Update to Company Response**
The colour and fabric is completely different to what we ordered from your show room, we've told you that on two separate occasion, once receiving the order confirmation and were told not to worry and just ignore it, the correct colour and fabric would arrive.

I honestly cannot believe you've had the nerve to respond with what you have, I'm literally lost words.

It just gets worse, trying to point the finger of blame towards us.

I suggest you stop making matters worse in a public forum.

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Lucky to get one star!

Waited 3 months for sofa to arrive and it's the wrong colour even though we told them the invoice had the wrong colour listed.

When you finally get through to their customer service team they are awful.

If you're looking for a new settee go elsewhere, they awful and don't care which makes matters worse, asked to speak to a manager the agent hung up.

When we walked into the shop the staff were very welcoming, i also found them very polite and very helpful,

Jill couldn’t have been more patient and came across as sincerely helpful

Excellent customer service and very informative

A really well informed salesperson made choosing easier

Staff very helpful , they gave us plenty of time to look around and nothing was too much trouble. Very helpul with advice regarding the different materials.

Staff well coming on arriving at your store.

the service was great from start to end

Excellent service and helped with our choice staff are attentive and listened to what we had to say over all very pleased with our choice

Very helpful staff who were knowledgeable, polite and happy to answer all our queries.

Exceptional service. We went up 2 other competitors and the ScS service was 3 levels higher (better)

Warm welcome very informative even learing the history of poltroesofa, sales advisor even rearranged the corner suite to how it would look in our living room. Great price as well.
Thank you.

Gill was so lovely at the store, was very knowledgeable about everything and made everything flow with ease when it came to our purchase. Can’t wait for it to arrive now

Great service