1st team of delivery men could not get sofa through the front door and in the process gouged a hole in it , I now have to replace the door . 2nd team made a good job of bringing in the sofa unfortunately corner of the sofa is scuffed but hopefully can be repaired.

I ordered some furniture from the Wakefield store on 24/01/25, when I got home and checked my invoice I realised I had been incorrectly charged, one of the items was priced £278 more than I had been quoted and what was shown online. I visited the store to try to rectify this but the store manager was rude and unhelpful, promised to call me back but never did!

I left a 1 star review on here and I was contacted by Laura at customer services on 26/01/25 who agreed that I had been overcharged and had passed this on to the business support team to amend my invoice to reflect the correct price. I have email evidence of this.

It is now 09/03/25 and this has still not been actioned. I sent a follow up email to chase it up and received a response from Lynsey on 11/02/25 stating that it was still with the business support team.

I have waited very patiently for this simple change to be made but this is now a very unreasonable amount of time and I am left with no option but to escalate this into a formal complaint about the incompetence of the business support team and also the attitude of the Wakefield store manager.

Absolutely disgusting service, we clarified before ordering that we needed to sofa yesterday, they sent random delivery men not scs delivery men, they refused to deliver the sofa stating it won’t fit, they’re now refusing to give me a refund. But according to their policy, if they cannot deliver when we specified a date we are entitled to a refund. Apparently it’s our responsibility to ensure the sofa will fit, but we were not told this upon purchasing. The sofa has a damaged leg, which they stated they’d replace but why would I want a brand new sofa with parts that are replaced already on them. I then started to record the phone call, informed him of this to be told he is not accepting this and terminated the call. I will be emailing head office about this tomorrow and making a complaint and I will take this as far as I can. Apparently they can make me take the sofa also. I think scs should train their staff on consumer rights and their policies before employing them. It sounds to me like all he’s bothered about is loosing his commission on the sofa. Their policy states that if they do not deliver upon the date that we told them we needed it for we are entitled to a refund. THEY refused to deliver the sofa, so again according to their policy we are entitled to a refund.

Your crew phoned me about 30 minutes before delivery. When they arrived they were curteous and proffessional. They took great care maneuvering my new sofa into my lounge without damaging any of my walls in the hallway. They unwrapped the sofa and made sure it was placed exactly where I wanted it. This is why I gave a 5* review.

We had visited several sofa stores before finding what we wanted at ScS in Wakefield. The store had just reopened following refurbishment. Nahida and her manager were very helpful with colour swatches, as we weren't sure which colour to go for. They even moved the sofas away from the spotlights to show them in more natural light. Can't fault the friendly and polite delivery guys either (Merv and Kyle), who were quick and efficient. Overall, we are very pleased with our sofas.

Five stars from us. Our items were delivered on time by friendly, efficient delivery team who were careful not to mark our carpet as they had to come over the lawn to deliver the settee through the bifold doors.

After waiting 11 weeks for a sofa today I got a wrong one. Since 10 oclock in the morning I called them 5 times it just going on without telling you where you’re in the queue, when i preyto i get call back, no one calls back. Such a bad customer service. I don’t recommend anyone buy anything srom scs

Great experience from the initial purchase and customer care, through being kept updated along the way and to the final delivery.

The delivery guys were lovely and helpful.
They respected my property and were very professional

Andy & Matt...excellent service..professional and friendly

Both Mark & Thomas were polite & friendly. They contacted us prior to delivery with an accurate time slot.
They noticed an issue with the furniture and reported it at the time.
Excellent service.

Very friendly and welcoming

Very good.very nice people

Marc and Danny were exceptional when delivering my new furniture. Nothing was too much trouble and they were prompt and good natured as well!!

Very good service, not pushy at all.
The gentleman who serve me was very friendly and helpful

My first experience at a scs and was impressed by the shop, clean and smart. The staff was absolutely amazing. The products on offer are outstanding and will highly recommend this store

Delivery men was brilliant great sense humour professional funiture beautiful looks lovly

Sofa arrived when stated, good condition with no damage, unfortunately the delivery guys could not get both pieces of sofa in the house, had to get someone who works for them to take 1 of the pieces apart to fit through door, improvement to be made there as all it needed was 8 screws to remove and replace once in house , it took 5 mins to do that, maybe 1 of delivery guys should have that experience in doing that sort of task, as it would help in the long run , but overall I'm am satisfied with the purchase .thanks to Tom and John ELW 143 423 they did their best, mich appreciated

The Wakefield store was really impressive, with a relaxed atmosphere and staff who wanted to help but were not too pushy. We really enjoyed browsing around and finally found a sofa that was just right for us. Will definitely shop there again.

Utterly disgusted with the appalling attitude of staff at the wakefield retail park store today. I was with my 16 month old and my 6 year old autistic son. He was touching furniture amd climbing on the sofas, I repeatedly told him to get down so was not condoning his actions, however staff member shakil kindly informed me that I ought to "control my child" because the furniture is expensive. I explained about my son's diagnosis and he simply repeated that I need to control him. I certainly hope he isn't this ignorant, dismissive and rude with all potential customers with disabilities. I immediately left the store, utterly disgusted, my husband went in to discuss what happened and lovely shakil failed to mention his dismissive and discriminatory comments, insisting he was concerned about customer safety. If he was so worried about my child hurting himself then why did he only mention the prices? He is in desperate need of sensitivity training and I will be utilising social media groups to inform thousands of other parents of neurodivergent children to avoid your stores like the plague considering how they are likely to be treated. It's a shame I have to leave any stars because it certainly isn't warranted.