Having previously been to the store I was greeted by a lovely lady called Sue and she helped me a lot , so having made up my mind I said I would return with my partner and did so . We again was met by... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWestgate Retail & Leisure Park, Ings Road, WF2 9SD Wakefield, Yorkshire,, GB
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Lisez les avis des autres
First and foremost, I wanted to say a massive thank you to Nahida from the Wakefield store. She is so professional and knowledgeable, but also has an amazing sense of what the customer needs. She offe... Voir plus
The Wakefield store is well set out.The staff left us alone to browse and only offered help when we were particularly interested in one sofa style.We didn't feel pressured into making a choice and Tra... Voir plus
The lady that served us was informative and helpful in purchasing our recliner. All options were discussed with us regards making payment plans etc. Happy not to be pressured into buying any items th... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Wakefield
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Westgate Retail & Leisure Park, Ings Road, WF2 9SD, Wakefield, Yorkshire,, Royaume-Uni
- 01924 203290
4,6
Excellent
1 k avis
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Unhappy
When delivery was made both men were stripped to the waist with one in shorts.They were quite polite and pleasant,but one had beer on his breath.When it came to removing the plastic ties neither had a knife,and had to use my kitchen scissors.In view of the TV advertising,and your impressive premises,what a lack of proffessionalism.Certalnly not the image you would wish to project.The delivery was made on Thursday 30th.April.On Sunday 3rd.May I was greatly alarmed by a bang,and a black plastic cover landing,I discovered it was from the electrical plug.This was reported,and am now told I have to wait 12 weeks for replacement!!!NOT a great success story is it.At 88 and 85 years old we were expecting comfort not heart ache.Am so disappointed and disallusioned.
1 mai 2026
Réponse de poltronesofà - Wakefield
Ciao Maureen,
Thank you for taking the time to leave us your review, I hope you are well.
I am very sorry to read about your delivery experience and apologise that this was disappointing for you.
This is not the service that we would expect for our customers and can completely understand why you would feel disappointed.
I can see that a service has been raised with regards to the plug on your chair and the required part has been placed on order.
Again I am sorry that this has happened and as soon as the part is ready you will be contacted.
If you have any questions in the meantime then please call us on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The friendly,helpfull staff were great…
The friendly,helpfull staff were great and very welcoming.
My only negative issue is that a care plan was added to my bill without any discussion or my agreement .
4 mai 2026
Excellent experience staff did not…
Excellent experience staff did not hassle but were there to help when needed. Really happy with the product. Would shop there again any time.
8 mai 2026
New sofa
I had a great experience with the lady in the store I only went to have a look at the deference between two colours of the swatches and ended up with the lady (can’t remember her name)doing it online for me , plus she explained everything about the cleaning and everything about what it entails thank-you very much and I will definitely be telling everyone about the service I got.
28 avril 2026
Lovely staff very well informed about…
Lovely staff very well informed about the products and very helpful
28 avril 2026
The three members of staff that were on…
The three members of staff that were on were very welcoming and friendly and helpful see you all again soon when I come for my chair
28 avril 2026
Our salesperson was really helpful
Our salesperson was really helpful. Wasn't pushy which is what I like.
23 avril 2026
The young lady was very pleasant was…
The young lady was very pleasant was knowledgeable explained everything clearly.
21 avril 2026
Nahida was so lovely
Nahida was so lovely, she kept coming over to check in but wasn’t overbearing or hovering. She was also as excited as I was when I got accepted for credit. She also helped me figure out a way to sort my deposit on that day, if it wasn’t for Nahida, I wouldn’t be getting my dream sofa. Absolutely amazing service!!!
13 avril 2026
Tracy the sales lady was wonderful
Tracy the sales lady was wonderful , didn’t pressure us . Left us to look at sofas and was there for any questions . Highly recommend Tracy.
17 avril 2026
Very helpful staff very polite and knowledgeable she couldn’t of done…
Very helpful staff she couldn’t of done more for me
16 avril 2026
The experience in the shop was great
The experience in the shop was great, as was the delivery.
5 mars 2026
Avis spontané
Down to earth staff
We were served in store by Gayle who was down to earth and helped us find exactly what we were looking for. The delivery drivers were great, helpful and respectful of our home.
My only gripe was the manager trying to push for add ons whilst we were shopping. I get thats part of the job but I am not a fan of pushy salesmen.
5 mars 2026
Avis spontané
We visited today and as soon as we…
We visited today and as soon as we walked into store Susan greeted us she explained us around the store all the different options we had and helped us with all the things we wanted in a sofa she was very pleasant to deal with excellent customer service
7 février 2026
Avis spontané
Nahmda was lovely with us
Nahmda was lovely with us, very helpful and dealt with us perfectly! Thank you!!
3 février 2026
Avis spontané
Shocking
Shocking
My husband is disabled
They came in dumped the furniture and ran
Hie the hell I’m supposed to now lift a huge corner suite to put the feet on is beyond me
14 janvier 2026
Avis spontané
Réponse de poltronesofà - Wakefield
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry that you have been left disappointed in your experience with the delivery crew.
I have tried to call you this morning and left a voicemail.
We have reached out to our Distribution Centre and asked if they are able to come and take a look at this for you and I will try to call you again as soon as I have a response.
Many thanks
Lynsey - ScS Social Media Team
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