Visited Waterlooville branch for our sofa. All staff extremely knowledgeable, friendly and helpful. Jake helped us with picking the colour and fabric and was very friendly and his advice was spot on.... Voir plus
Établissement
Changer d'établissementUnit 9 Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire,, GB
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Lisez les avis des autres
We were welcomed by Ryan a member of your staff as soon as we arrived in store. He was very helpful and told us a lot of information about the stock as it was our first visit. He was close by when we... Voir plus
Excellent sales staff, not pushy, very helpful. Furniture delivered earlier than expected 👏 delivery men very polite, friendly and efficient. Only negative was 2 items came separately rather than tog... Voir plus
L'entreprise a répondu
Went into store a few weeks ago and looked around the store and stated we were just looking. Returned Saturday 25th July 2026 and received a warm welcome. We had already decided which two seater sett... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Waterlooville
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Unit 9 Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire,, Royaume-Uni
- 023 9224 7950
4,7
Excellent
2 k avis
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No fuss
No fuss, no hard sell and a really helpful. Got given good advice and a great deal.
17 juillet 2026
Great staff easy to sort out everything
15 juillet 2026
Great service!Great sofa!
Everything from the day we picked the sofa out, to the delivery and installation was excellent.
Great communication meant we new what was happening and when.
And it only took the delivery guys 45 minutes to get it up 2 flights of stairs and set up!
Great service! Great sofa!
13 juillet 2026
The assistant was very patient,and…
The assistant was very patient,and helpful.
I really appreciated his help.
14 juillet 2026
Service was really good
Service in the shop was really good, delivery was in plan. Delivery was well tracked and they were extremely efficient
11 juillet 2026
In store staff were very friendly and…
In store staff were very friendly and didn’t rush us.
Good communication, prompt delivery. Very efficient delivery men. Very pleased with the sofas.
14 juillet 2026
Great service in the shop
Great service in the shop, very good experience knew what they would talk about. Then everything just fell into place and went very well and arrived on time would recommend
11 juillet 2026
Very good very honest about the…
Very good very honest about the furniture and very helpful
14 juillet 2026
Wonderful service
Wonderful service. Delivery men turned up right on time and everything ran smoothly. Friendly staff from booking the suite till delivery.
12 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
the customer service was good and there…
the customer service was good and there was a varied no of products to view, however the delivery time is ridiculously long .
7 juillet 2026
Réponse de poltronesofà - Waterlooville
Good Afternoon Raymond,
I hope you are well and thank you for taking the time to leave us your review.
I am pleased to see that you were happy with the service from the team in store however I am sorry that the delivery is longer than you may have hoped for.
All furniture is made to order which is reflected in the estimated lead time that we provide.
Once your furniture is ready for delivery we will contact you with the first available delivery date.
Thank you very much for your order with us.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Poltronesofa new sofa
Very nice guys and did a good job even though they were supposed to arrive between 1pm & 2pm according to the e-mail, they arrived at 4pm. But am happy with my new sofa.
11 juillet 2026
Réponse de poltronesofà - Waterlooville
Good Afternoon Beryl,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
We are pleased to see that you were happy with the service from the delivery crew.
In regards to the times we do advise that any timeslots are estimated as they can come across unexpected delays.
I am sorry for any inconvenience that this may have caused.
Its great to see that you are happy with your new sofa and thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Updates on delivery status sent…
Updates on delivery status sent regularly as well as a phone call.
Very good service
11 juillet 2026
Very helpful staff
11 juillet 2026
Very helpful staff, and the lady who dealt with me was very informative.
Very helpful staff,
7 juillet 2026
Very friendly people,and very helpful…
Very friendly people,and very helpful could not do enough for you.
10 juillet 2026
A first class buying experience.
My wife and I were greeted by Jess. She was polite and friendly, patiently answering all our questions. There was no pressure to buy and she was understanding when we said we'd go home and think it over. When we went back 2 days later, Jess took the trouble to show us the sofas we liked and all the options for it. She fully explained the price and extras available. All in all, a first class buying experience.
4 juillet 2026
Brilliant service
From Marcus at your waterlooville branch who assisted my choice to the two delightful men who delivered and set my sofa up its been trouble free and positive
7 juillet 2026
The delivery drivers were very polite…
The delivery drivers were very polite when they delivered my sofa and footstool. They took away all the wrapping from the sofa with them.
3 juillet 2026
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